BTC-E.COM took 2000 €uros of my money, i want it refunded ! HALFWAY THERE

[zorsch]

hello everybody, i will keep this short and simple.

On the 25.11.2013 i wired two times 1000€uros to the sepa details provided for my account on the btc-e.com webpage, i am registered there with the same username, zorsch

After numerous emails with them back and forth including all my payment details and info, they just told me to wait and it would be handled ...

Well up to this very day, the 9.1.2014, nothing has been either credited to my account on the webpage, nor wired back to my bank account as i requested as i would have no interest anymore to have it booked in their system after all this drama already.

Posting here, publically on bitcointalk.org is my last resort  as i ran out of ideas and my last support ticket to them went unanswered.

I hope this post helps me to get my savings back as being a college student it took me quite some time to actually save up this kind of money.

I know btc-e.com people are reading these boards and most likely will stuble across this post aswell, let's get my money back to me.

UPDATE
the money has been credited to my btc-e account in the meantime, now its just a question of getting it BACK to my bank account as i am done with this.

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[zorsch]

Guys any ideas about this ? btc-e.com are you going to make a statement to this ? the supply ticket numbers with a PDF of my SEPA wire transfers in your helpdesk are:

1st ticket sent on the 28.11.2013: #UMG-244-45211

first no reply, as i inquired again within same ticket on the 1.12.2013 i was told, i quote, "Hello, please send the details of your transfer, we will check it."
and so i did, sent them a PDF
this ticket has now been CLOSED even though its not resolved !


2nd ticket sent on the 2.12.2013: #PFM-813-25619

i uploaded the SEPA transfer detail PDF to a filehoster, they told me they dont like that and i should upload it directly to their page, so i did (and its still there), their reply to it a day later: "Hello! Crediting of funds from 7 to 10 days. Please be patient."
this ticket still says IN PROGRESS however no trace of my money anywhere.


3rd ticket was sent on the 18.12.2013: #ROR-312-78508

in this mail i told them that i didnt care much about them putting my money in their system anymore but to get it back to my bank account and uploaded the PDF with SEPA details again just to make sure.
they didnt even care to answer to it anymore and also CLOSED the ticket.


pm sent to user btc-e.com on this board to check this thread on the 10.1.2014

let's see what comes out of that


WHAT THE HELL

[zorsch]

update on the 13.01.2014

even though a user search for btc-e.com showed that they were posting on the 11.01.2014 they didn't comment on this thread, waiting for them to do so.

i really need some help from you guys here, this is really wrong and shouldnt be happening to anyone ! i cannot accept the fact that my money was just taken away by them !!!

[Last1212]

What about Police? If you have all documents, you may try this way.

[zorsch]

What about Police? If you have all documents, you may try this way.

this may be one of my last options yes ..

update 15.01.2014

4th ticket was sent on the 15.01.2014: #UHT-284-68848

awared them of this thread here in the message and hope this will help things ..

i am quite desperate, any input from the community ? any help ? any ideas ? where is btc-e.com legally located, in the uk ? is just their bank account in czech ? which address would the uk business have ?

[Last1212]

http://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/

[zorsch]

update 16.01.2014

guys guess what, my balance at btc-e shows 1900 €uros in my account, wow, seems like all this back and forth officially got me somewhere!
as i wired two times 1000, the deduction of 100 euros, so two times 50, is in agreement with the rules of their site.
well, i guess this forum helped me a lot, thanks to everybody who took the time to read and reply to my post.


now if i can get the money back to my bank account i will update you guys, as at this point i want to get it out of their system.

[bittydude]

Im going to highly suggest you do this, buy bitcoins, create a bitstamp wallet and get verified, sell your coins there and withdraw. You will probably make some money this way too. Alot of people are playing with money they cant afford to loose.

either way, CONGRATS! you probably had the biggest smile on ya, didnt ya lol

[pinnpe]

Hi zorsch

I would advice using kraken.com, it super easy to trade money.
And zorsch, ALWAYS READ THE SMALL PRINTS AND CHECK IF
YOU SEE ANY CONTACT INFO ABOUT THE COMPANY, YOUR
DOING BUSINESS WITH.

Better yet, duckduckgo or google them, so you can read about their
reputation. I always use to get emails from Btc-e saying that I logged
in with a totally unknown ipaddress, that was my sign, that they are
not a company to work with.

Btw buy Bitcoins or Litecoins if you intend to use kraken, buy low sell
high and Good luck

[zorsch]

Im going to highly suggest you do this, buy bitcoins, create a bitstamp wallet and get verified, sell your coins there and withdraw. You will probably make some money this way too. Alot of people are playing with money they cant afford to loose.

either way, CONGRATS! you probably had the biggest smile on ya, didnt ya lol

yes you can be sure that i had quite the smile on my face

however, at this point, i do not really look forward to buying / registering somewhere new / selling etc ... i rather just wire the money BACK to my bank account,
so ... seeing how many problems it created GETTING THERE i wonder if there will be problems aswell GETTING IT OUT OF THERE ...

sheeeet what a misery

[HornsterLG]

btc-e banned me from withdrawals and now their support ignores me. here is the whole story and e-mail traffic: https:// www.reddit.com/r/Bitcoin/comments/5zdur1/btce_keeps_my_bitcoins_does_not_let_me_withdraw/