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Author Topic: Do Not send BTC to Dell.com  (Read 725 times)
djmullen6
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March 04, 2017, 04:54:56 PM
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On Feb 26th I placed an order with Dell.com and selected Bitcoin for the payment option. When I hit the button to place the order, I was told the transaction could not be processed, but my Coinbase account  had shown that it had sent the Bitcoin. The following morning i received an email from Dell.com saying that they had received my payment , and asked for the order details. I provided the details, and asked them to create the order. I waited another day, and still no order had been created. I tried calling customer support, and not a single person could offer me any help. after two hours, not only was I not ever transferred to anybody who could speak proper English, but not a single person was able to offer any help what so ever. On March 4th, 5 days later, I finally received assistance from Coinbase, I received an email from Dell.com saying that they were going to send me a refund check. Now Bitcoin had gone upp $100 dollars by this point, so it was obvious what they were trying to pull. I responded saying that i wanted my refund to be sent in Bitcoin. The next day I finally received an email saying that a Bitcoin refund had been initiated, and that i would not receive my Bitcoin for another 5 business days. So this entire ordeal will have ended up tying my Bitcoin up for 2 weeks. I would not advise ever doing business with Dell,  and would not use Coinbase to process any purchases made online.
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There are several different types of Bitcoin clients. EWallets such as Coinbase are like banks -- a central organization has complete control over your money. You shouldn't put much money in EWallets.
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shorena
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March 04, 2017, 05:22:31 PM
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-snip-
Now Bitcoin had gone upp $100 dollars by this point, so it was obvious what they were trying to pull.
-snip-

Is it? Did you know that many - esp. large - companies do not receive bitcoin at all, but just get USD/EUR/etc. via the payment processor (e.g. coinbase)?
ahmedjamal1998
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March 04, 2017, 05:30:30 PM
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Do you really think that companies like DELL and Microsoft receive the "bitcoins" themselves?

They just receive direct fiat $$$ through panels like Bitpay (in case of microsoft.)

Might be a glitch though or a internal error.
wheelz1200
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March 04, 2017, 05:40:24 PM
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Thats the early pains of a new technology such as bitcoin.  We all pay our fair share of stories like this.  Hope this ends up not hurting too much but its things like this that i hope get mitigated soon otherwise companies will see btc payments as a pita and not "worth it" to them.

Crypto all day every day
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