i'm trying to withdraw in c cex and is succesfully but in bitcoin wallet not recive the balance and i tell to support he give me the same answer everytime like a robot like this 10 ticket support and all is same answer
Hello!
Before we look deeper into this issue, please, make sure you don't have unconfirmed withdrawals. For each withdrawal we send e-mail with confirmation link. If you did not confirm it by now - please, do that and your withdrawal will be processed.
In case you do not have unconfirmed withdrawals - check your "Histroy" page:
https://c-cex.com/?id=h and choose "Withdrawals" in "Show" menu. There has to be a record with transaction ID of your withdrawal. In case there is a record - withdrawal went fine. In case there is no record - please, write us back and we will do our best to fix this issue.
Have a good day! Let us know if there is anything else we can help you with. Thanks!
proof of my withdrawll
1 :
http://prntscr.com/eiu1za2 :
http://prntscr.com/eiu23o any can help me ?