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April 12, 2013, 03:17:17 PM |
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Myself as well - I was setting up a wallet for my co-worker and messed up the two factor authentication process. I had her put through a request to have two-factor authentication reset 2 weeks ago. No response.
Now when I have her try to use the "Check your Existing Requests" function to try to see what's going on, the password she chose isn't working. I had her do a password reset, but the e-mail with the link to reset the password is taking hours.
So now I've got two problems to work through on behalf of a brand new bitcoiner. She's been locked out of her wallet for 2 weeks because I improperly tried setting up google authenticator. Now her password isn't working so we can't even check up on the status of the two-factor authentication reset.
I so badly wish I could just speak with someone to get this sorted out.
How much longer will I have to wait to hear a response from blockchain.info support? How embarassing, I sold her on BTC, she bought 20 coins and hasn't been able to access them for 2 weeks.
Should I be concerned that the coins are lost?? Getting nervous here...
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