Friends.Casino - Industry leading vip program and social network!

[YinShuiSiYuan]

As for your other question, KYC is not required for playing and registering, however it is a MUST if you withdraw funds. If you attempt to withdraw without being verified, you will be notified about it.                              

So KYC is mandatory. You can't say it's not, don't you think people are just depositing and play without any withdrawals?
Just say KYC is needed in order for the player to play and withdraw the account balance.
Pretty good website though, I see it improved.

Therefore, before you register at a casino, you should read the rules very carefully. It is clearly stated in the terms and conditions that KYC is required for withdrawal. The truth is, if someone does not read the rules, he can blame only themselves.

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[Fatunad]

As for your other question, KYC is not required for playing and registering, however it is a MUST if you withdraw funds. If you attempt to withdraw without being verified, you will be notified about it.                              

So KYC is mandatory. You can't say it's not, don't you think people are just depositing and play without any withdrawals?
Just say KYC is needed in order for the player to play and withdraw the account balance.
Pretty good website though, I see it improved.

Therefore, before you register at a casino, you should read the rules very carefully. It is clearly stated in the terms and conditions that KYC is required for withdrawal. The truth is, if someone does not read the rules, he can blame only themselves.

Reading is a must which it should really be done first before registering or playing on a site on which you do at least know on what are the terms and conditions which you do at least aware and able to avoid on stuck
up your funds just because you hadnt read up that it does require KYC for withdrawal.This is the most non good thing for casinos that exist on this decentralized market is that KYC
is been highly frowned upon and once people do know that they would really be needing this stuff then they would really be losing interest and the fact there are much better options out there.

[DarkDays]

As for your other question, KYC is not required for playing and registering, however it is a MUST if you withdraw funds. If you attempt to withdraw without being verified, you will be notified about it.                              

So KYC is mandatory. You can't say it's not, don't you think people are just depositing and play without any withdrawals?
Just say KYC is needed in order for the player to play and withdraw the account balance.
Pretty good website though, I see it improved.

This practice for KYC being mandatory when withdrawing is the norm in this space. There aren't too many casinos who don't verify their customers on withdrawals even if it is all accumulated from faucets.

What I'd be surprised to see is ask for KYC to play. Some casinos ask that but there are plenty that don't. So, there's more choice here but not on the above topic.

[Friends.Casino]

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Try to combine your replies to a single post. It is not allowed to make multiple posts in a row.

I see, thanks for the tip.

@Friends.Casino, I first want to welcome you to the Bitcointalk forum. I visited your website and the first thing that struck me was the clean design, which I find straightforward and appealing. The only thing I don't like is your logo.



I am assuming that you got this logo from some free stock vector collection since it looks cheap and unprofessional. I think every casino needs a strong brand to compete successfully with strong competition.

I also noticed the vague language in your KYC/AML policy and your Terms and Conditions. Did you copy this from other websites without editing it for your needs? For example, your KYC policy mentions the Curacao license. Do you have one? I couldn't find one on your website.

We actually quite like our logo. We feel is reflects our light-hearted brand idea very well.

The website is having a display error when I'm clicking load more games. There's a lot of display error the further I browser deeper on all the casino feature plus there's only a limited games available on site. I hope you can work on too on  adding more game provider on your casino before you will launch a fully functional social media feature since only few will gonna play on a casino with a limited games offer since there's a lot of big casino out there that trusted and has wide variety of games. You social media function is still useless if only few is using your site. I hope for more games update.

Not quite sure which error that is - we will investigate.
Regarding limited games - we have 38 working providers (and at least 3 more coming soon) with over 3500 games. That is far from limited.


      

[KiritoX]

Something is definetly off with their casino .   3d day of playing , 3d time I'm encountering problems "bugs" with their slots ,  basically first 2 situations were on a slot where you can do bonus buys ,    the winning amount from the bonus buy wasn't added to my balance , and second situation now literally on another  slot ,  got an 8 $ win on a regular spin ,   they added to my balance only 3 $ .

Something's way off here.

[24Kt]

As for your other question, KYC is not required for playing and registering, however it is a MUST if you withdraw funds. If you attempt to withdraw without being verified, you will be notified about it.                              

So KYC is mandatory. You can't say it's not, don't you think people are just depositing and play without any withdrawals?
Just say KYC is needed in order for the player to play and withdraw the account balance.
Pretty good website though, I see it improved.

This practice for KYC being mandatory when withdrawing is the norm in this space. There aren't too many casinos who don't verify their customers on withdrawals even if it is all accumulated from faucets.

What I'd be surprised to see is ask for KYC to play. Some casinos ask that but there are plenty that don't. So, there's more choice here but not on the above topic.

But there are still casinos which don't require KYC to withdraw like stake or betfury. But maybe they will ask KYC for high rollers, which I am not, so haven't experienced to submit KYC before withdrawal in those casinos.
But here, KYC is mandatory before withdrawal. So players should take note about this if they are willing to submit their info to a relatively new site. I think, this requirement will hinder small time players to play on this site. Because it is not worth sending your vital info if you are just playing small. Where you can easily play on other reputable sites without bothering to send your important document.

[cafucafucafu]

As for your other question, KYC is not required for playing and registering, however it is a MUST if you withdraw funds. If you attempt to withdraw without being verified, you will be notified about it.       

Are you not concerned about the implications of this?

This is a big no-no for crypto gambling because people are wary of handing over info to random sites on the other side of the world.

I suggest that if you are concerned that people will abuse the bonus, get rid of it entirely instead of implementing KYC procedures which is frowned upon.

[Bitinity]

Something is definetly off with their casino .   3d day of playing , 3d time I'm encountering problems "bugs" with their slots ,  basically first 2 situations were on a slot where you can do bonus buys ,    the winning amount from the bonus buy wasn't added to my balance , and second situation now literally on another  slot ,  got an 8 $ win on a regular spin ,   they added to my balance only 3 $ .

Something's way off here.

Do you have bets history on your account provided by casino? If no, which provider you were playing? As far as I know, most provider with buy bonus feature has its own bets history. If what you say is true then you can show the bets history and compare it with your balance. The most simple way, you may ask them about your bets log or balance log to check if there is an issue with the game.

[btc78]

Something is definetly off with their casino .   3d day of playing , 3d time I'm encountering problems "bugs" with their slots ,  basically first 2 situations were on a slot where you can do bonus buys ,    the winning amount from the bonus buy wasn't added to my balance , and second situation now literally on another  slot ,  got an 8 $ win on a regular spin ,   they added to my balance only 3 $ .

Something's way off here.

have you contacted their support about these issues? just a post above also claiming there is an error in their site and OP promised to investigate.

I think what will help them is to Put a Bounty like other casino does in the past about "Finding Bugs"  so it will help their progress to have faster result.

[ipanks]

Most casinos do not need to KYC when users want to register and play, but some of the casinos require their members to do KYC. We can say that your site requires all members to do KYC, which we do not want to see if applies to your site.

This KYC issue is something that crypto gamblers does not want to apply because we use crypto, which can hide our identity by playing gambling. Although some gambling site requires KYC, we can use other gambling sites which do not require KYC.

But welcome aboard in this forum. I hope you enjoy your time to promote here and hopefully, you can grow your site as you want.

[KiritoX]

Something is definetly off with their casino .   3d day of playing , 3d time I'm encountering problems "bugs" with their slots ,  basically first 2 situations were on a slot where you can do bonus buys ,    the winning amount from the bonus buy wasn't added to my balance , and second situation now literally on another  slot ,  got an 8 $ win on a regular spin ,   they added to my balance only 3 $ .

Something's way off here.

have you contacted their support about these issues? just a post above also claiming there is an error in their site and OP promised to investigate.

I think what will help them is to Put a Bounty like other casino does in the past about "Finding Bugs"  so it will help their progress to have faster result.

I did , first time it happened they said they couldn't find anything wrong ,  I left it at that , thought I didn't simply remember right my balance before buying the bonus ,    second time next day when it happened again ,  I basically had an 10 $ balance , bought an 8 $ bonus that paid around 5 $ , so my balance should  have been 10 $ -3 $   ( -3 $ being the amount lost on the bonus ) ,  but after the bonus ended my balance was something like 3 $ ..  they said they'll contact the gaming provider to see  what's going on . 

 And the 3d time last night   , I was playing a different provider ,    I got an 80x on my bet , 10 cents bet  ,   screen showed 8 $ win ,  to my balance on friends.casino only 3 $ were added .    Contacted them again , they looked into it for about 30 minutes , and said they will contact the game provider aswell..

The 1st game was from Belaltra , the 2nd game that bugged was from Playson  ,    so 2 different providers with the same issue , I kind of doubt it was an error on providers side.

[Friends.Casino]

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.....

I think what will help them is to Put a Bounty like other casino does in the past about "Finding Bugs"  so it will help their progress to have faster result.

We will take this into consideration in our future site updates.

Something is definetly off with their casino .   3d day of playing , 3d time I'm encountering problems "bugs" with their slots ,  basically first 2 situations were on a slot where you can do bonus buys ,    the winning amount from the bonus buy wasn't added to my balance , and second situation now literally on another  slot ,  got an 8 $ win on a regular spin ,   they added to my balance only 3 $ .

Something's way off here.

have you contacted their support about these issues? just a post above also claiming there is an error in their site and OP promised to investigate.

....

I did , first time it happened they said they couldn't find anything wrong ,  I left it at that , thought I didn't simply remember right my balance before buying the bonus ,    second time next day when it happened again ,  I basically had an 10 $ balance , bought an 8 $ bonus that paid around 5 $ , so my balance should  have been 10 $ -3 $   ( -3 $ being the amount lost on the bonus ) ,  but after the bonus ended my balance was something like 3 $ ..  they said they'll contact the gaming provider to see  what's going on .  

 And the 3d time last night   , I was playing a different provider ,    I got an 80x on my bet , 10 cents bet  ,   screen showed 8 $ win ,  to my balance on friends.casino only 3 $ were added .    Contacted them again , they looked into it for about 30 minutes , and said they will contact the game provider aswell..

The 1st game was from Belaltra , the 2nd game that bugged was from Playson  ,    so 2 different providers with the same issue , I kind of doubt it was an error on providers side.

Please bear with our support team. We will do everything in our power to get to the bottom of this.

[fortunecrypto]

Please bear with our support team. We will do everything in our power to get to the bottom of this.

Glad that you are addressing all the issues and questions you should fix all these issues right away to make playing in your casino smooth, this is what people are looking for on a new site, to gain their trust, you have a good name in a casino, and with over 350 games that's huge keep doing what you're doing and if you have funds launch a promotional campaign like a signature campaign and you will reach your goal to be on the top Cryptocurrency casino

[LUCKMCFLY]

Hello and welcome to the forum,

A beautiful and thoroughly understood design, I see that it has a lot of similarity with other platforms, have you thought about making some kind of special offer or bonus for bitcointalk users? This is to be able to have access to games with little balance, since with this type of incentives it attracts much more potential customers, however you can limit it to avoid abuses of the system.

The games are many, most of them love me because they are slot machines, what innovation do they offer? something that differentiates them from other casinos and who makes a difference?

[stomachgrowls]

Please bear with our support team. We will do everything in our power to get to the bottom of this.

Glad that you are addressing all the issues and questions you should fix all these issues right away to make playing in your casino smooth, this is what people are looking for on a new site, to gain their trust, you have a good name in a casino, and with over 350 games that's huge keep doing what you're doing and if you have funds launch a promotional campaign like a signature campaign and you will reach your goal to be on the top Cryptocurrency casino

One of the best or things a must to be done by a new gambling site into this market is that they do know on how to listen on community feedbacks and suggestions on which it could possibly turn out to be a positive thing if they would able to maintain that.

Lots of popular gambling sites back in the past which do start up on something like this.They did continually listen up on communities suggestion
and knows how to resolve complaints and problems and now they become big and one of the most popular.

Starting up wont be simple but this is the most common thing to be done if you are really serious with this business.