Hi, official rates are in Dashboard, you can calculate easily taking the bonus % in statistics page
We'll investigate the issue and let you know, in the meanwhile could you send us a pm with your ico username?
Thank you!
TYVM. Competent and fast support is an asset most competitors lack.
Unrelated, and I hope I don't sound like a spelling/grammar nazi, but your website content could REALLY use an editor/overhaul. I'm not fishing for a bounty or whatever, I'm just saying because it put me off and I'm sure it puts other people off & results in clicking the back button. Your success is my success though so I figured that I'd mention it. Your FAQ for instance raised red flags for me. I'm a webmaster/marketer and it always bugs me when I see easily fixed mistakes that can have a huge impact on conversions, or whatever the proper word in this industry is. If it was just a matter of a few misspelled words I wouldn't even mention it. Your FAQ was clearly written by someone whose native language isn't English.
It's the improper wording, grammar and sentence format that really stick out and from a marketing POV, bad/broken English + soliciting investments or a sales pitch is a very bad recipe. There are $.01/word writers from 3rd world countries at places like DP that can produce better/more effective content than many of the people with degrees in those fields. I am by no means an expert in either and make no claim to be but here are examples from the FAQ page. I'll just list a couple but there are many more, some extremely minor, some major.
"How can I participate in ICO?
Register on our platform: ICO and grab a BTC or ETH address and deposits! After 1 hour XLC will be credited on your account."
"When client and sources will become available?
Client and sources will be published in the week after the crowdfunding campaign finishes."
Some people won't spot them at first glance because your brain compensates for jumbled wording. It turns "When client and sources will become available?" into "When will client and sources becomes availabale?", which isn't a good way to phrase it in any case. For some though it sticks out instantly. I know it seems minor but there are many I could list just from the FAQ and when viewed collectively throughout the website it makes for a very bad impression. I initially thought it was a scam tbh but then figured as a startup /small company there likely isn't a communications/marketing person/team yet to notice how the content negatively effects conversions and the company image/branding and all the consequences that follow.
I'm simply assuming your target audience is from English speaking countries though so if I'm wrong maybe it doesn't matter that much, I have no idea tbh. Either way, I'd simply suggest hiring an editor/writer to go over the site and I guarantee your conversions will increase. It'd be a small investment with a large return. All that said, I'm still a crypto noob and didn't even know what an ICO was several days ago.
