Shapeshift might take a wihle ot get back to you but they will eventually. Pretty sure that it should be clear to anyone using their service that they are definitely init for the long term and not just here to selectively scam some random guy for pennies.
Just wait for your response and you should be good.
yup they got back to me & had quite a few exchanges with them with no problem but my one and only changelly test exchange been over 3 hours now and still have not gotten my coins after paid. what a disasterous experience