Seal (OP)
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Activity: 848
Merit: 1078
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August 20, 2013, 02:44:53 AM |
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In CHromium they are not greyed out.
one more: I withdrawed my BTCs but page doesn't even register adress/blockchain
That's as expected. Withdrawals are processed daily after account reconciliations have been performed. All client funds are held offline. Thanks for your patience. |
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capoeira
Legendary
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Activity: 2413
Merit: 1003
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August 20, 2013, 02:51:23 AM |
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In CHromium they are not greyed out.
one more: I withdrawed my BTCs but page doesn't even register adress/blockchain
That's as expected. Withdrawals are processed daily after account reconciliations have been performed. All client funds are held offline. Thanks for your patience. so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!! At least write on the page in BIG LETTERS when "your market" is closed  I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge |
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capoeira
Legendary
Offline
Activity: 2413
Merit: 1003
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August 20, 2013, 09:38:26 AM |
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Withdrawals are processed daily after account reconciliations have been performed.
What time this happens? I need my BTCs |
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Seal (OP)
Donator
Hero Member
Offline
Activity: 848
Merit: 1078
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August 20, 2013, 12:44:01 PM |
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In CHromium they are not greyed out.
one more: I withdrawed my BTCs but page doesn't even register adress/blockchain
That's as expected. Withdrawals are processed daily after account reconciliations have been performed. All client funds are held offline. Thanks for your patience. so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!! At least write on the page in BIG LETTERS when "your market" is closed I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge capoeira, client funds are never frozen. As stated, all client funds are held offline for security. Withdrawals are processed once per day, only after daily account reconciliations have been performed. I will make a note to specify this more clearly for the benefit of our customers. I do not intend to run hot wallets anytime soon as I highly value client security. For an immediate payment service try one of the many hot wallet services out there. On your note, I would encourage users to only use the btc.sx trading platform with bitcoin they can: a. afford to lose (this is leveraged trading after all) b. do not need immediate access to All withdrawals are processed within 24 hours. |
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capoeira
Legendary
Offline
Activity: 2413
Merit: 1003
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August 20, 2013, 02:43:49 PM |
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In CHromium they are not greyed out.
one more: I withdrawed my BTCs but page doesn't even register adress/blockchain
That's as expected. Withdrawals are processed daily after account reconciliations have been performed. All client funds are held offline. Thanks for your patience. so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!! At least write on the page in BIG LETTERS when "your market" is closed I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge capoeira, client funds are never frozen. As stated, all client funds are held offline for security. Withdrawals are processed once per day, only after daily account reconciliations have been performed. I will make a note to specify this more clearly for the benefit of our customers. I do not intend to run hot wallets anytime soon as I highly value client security. For an immediate payment service try one of the many hot wallet services out there. On your note, I would encourage users to only use the btc.sx trading platform with bitcoin they can: a. afford to lose (this is leveraged trading after all) b. do not need immediate access to All withdrawals are processed within 24 hours. include: c. after they check if your service is working ----- I think you understood what my problem was ;-) I wouldn 't have needed "immediate access" if trading were possible, but it wasn't I'll check some time later if your service improoved Thanks |
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kakobrekla
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August 25, 2013, 01:39:08 PM |
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In CHromium they are not greyed out.
one more: I withdrawed my BTCs but page doesn't even register adress/blockchain
That's as expected. Withdrawals are processed daily after account reconciliations have been performed. All client funds are held offline. Thanks for your patience. so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!! At least write on the page in BIG LETTERS when "your market" is closed I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge capoeira, client funds are never frozen. As stated, all client funds are held offline for security. Withdrawals are processed once per day, only after daily account reconciliations have been performed. I will make a note to specify this more clearly for the benefit of our customers. I do not intend to run hot wallets anytime soon as I highly value client security. For an immediate payment service try one of the many hot wallet services out there. On your note, I would encourage users to only use the btc.sx trading platform with bitcoin they can: a. afford to lose (this is leveraged trading after all) b. do not need immediate access to All withdrawals are processed within 24 hours. include: c. after they check if your service is working ----- I think you understood what my problem was ;-) I wouldn 't have needed "immediate access" if trading were possible, but it wasn't I'll check some time later if your service improoved Thanks Pretty funny stuff  |
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capoeira
Legendary
Offline
Activity: 2413
Merit: 1003
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August 27, 2013, 02:42:45 PM |
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capoeira
Legendary
Offline
Activity: 2413
Merit: 1003
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August 27, 2013, 04:48:14 PM |
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still didn't arrive....emails send to support |
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capoeira
Legendary
Offline
Activity: 2413
Merit: 1003
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August 27, 2013, 07:20:35 PM |
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so it finaly arrived but again greyed out fields.....
I only tried it again because some fella in a Chat said it is working...So I guess it is a problem here on my system? Please help out
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myself
Legendary
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Activity: 938
Merit: 1000
chaos is fun...…damental :)
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September 11, 2013, 03:57:28 PM
Last edit: September 11, 2013, 05:07:11 PM by myself |
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today i got some positions closed at arbitrary prices the mtgox price did not even get close to the stop and still i got my position closed IF support dont restore the positions this service should be labelled a scam here is one of the position, so the stop price u get on the position details can be a lie or a error  |
Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
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Seal (OP)
Donator
Hero Member
Offline
Activity: 848
Merit: 1078
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September 11, 2013, 04:53:28 PM |
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today i got some positions closed at arbitrary prices the mtgox price did not even get close to the stop and still i got my position closed IF support dont restore the positions this service should be labelled a scam
Hi there myself, as positions are placed out to market we cannot reverse any actions. We would be considered to be a bucket shop if we could... To read about how our stops work please refer to the FAQ - https://btc.sx/about/faqIf the email to our support address was from 'zero', then the trigger was a force liquidate (stop). This is due to the positions being within 20% of the stop price. This is enforced so that losses do not exceed the deposit amount placed for each position opened and ensures a fill of the corresponding close position within the stop price. |
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myself
Legendary
Offline
Activity: 938
Merit: 1000
chaos is fun...…damental :)
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September 11, 2013, 05:14:05 PM |
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today i got some positions closed at arbitrary prices the mtgox price did not even get close to the stop and still i got my position closed IF support dont restore the positions this service should be labelled a scam
Hi there myself, as positions are placed out to market we cannot reverse any actions. We would be considered to be a bucket shop if we could... To read about how our stops work please refer to the FAQ - https://btc.sx/about/faqIf the email to our support address was from 'zero', then the trigger was a force liquidate (stop). This is due to the positions being within 20% of the stop price. This is enforced so that losses do not exceed the deposit amount placed for each position opened and ensures a fill of the corresponding close position within the stop price. today low was 2013-09-11 00:00:00 132.61636 141.85 127.5 136.63 27724.37 3752763.67 135.36 and that's not even close to 125.89518 the stop you display on the page like I said above that either is a lie or a calculation error and you are misleading the user(me) |
Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
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