[ANN] DGEX.com multicurrency exchange BTC <-> NXT

[GCInc.]

Deposits are not instant, they may take up to 24 hours to show up. Your were credited quickly though by chance.

No issues at the moment, business as usual and processing backlog nicely.

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[gal40n0k]

I have a question. One of my referrals joined to Exchange DGEX under my referral link, but in my referrals hi is not displayed. What will advise? My ID is 4360.

[GCInc.]

So if an exchange accepts an insecure currency, then it is their responsibility to secure it or not exchange it at all. 

Our terms state the opposite. So, if you agree to them, it is YOUR responsibility to take the risk or not exchange at all. We do not use lies to take responsibilities that no business is capable of fulfilling.

You see, if an exchange goes bankrupt, and they promised to cover your losses but cannot do it, are you happier then? Wakey wakey 

[tobyliciously]

Hi Graviton. Hopefully you will be able to answer some very basic questions about DGEX.com. These questions were previously asked over at your forums in a topic I made. I got no answers and after some days my topic was deleted and my account was severely restricted and warned.

I bet most people here would appreciate some straight answers.

Question 1: What is supposed to happen when you cancel a deposit on DGEX? Please explain the "steps" of a successful cancellation.

Question 2: You have written:
"Cancel button is meant for people who have sent a wrong amount or have not sent NXT at all.
I expect some cases to take up to 2-3 weeks to be resolved, unfortunately."

Now, do you understand how some people (like me) will misunderstand the usage of this button? When I used it my thought was "I changed my mind about this deposit. I cannot return the money to my NXT account since the deposit is still pending and I don't have them yet on my DGEX account. But there is this button called cancel right next to my transaction. So I will use this to cancel my deposit and get back my NXT pretty soon. This will likely save me a lot of time and hassle."

If you do understand this way of thinking, what do you plan to do about it to prevent people from misunderstanding the meaning of the button in the future? And do you agree this kind of scenario is not in any way the customer's fault?

Question 3: If you think above problem is the customers fault, explain to me why. If you think it is not the customer's fault, do you have any plans to make up for it? After all, in my case for example, you have currently been able to forge new NXT with my close to 10,000 NXT for 15 days. So you have actually earned NXT with help of NXT that isn't even yours to begin with. Do you plan on giving me some of these NXT after giving me back my 9000+? Or will there only be a "sorry"?

Question 4: When you cancel a deposit, then don't get any of it back, but the transaction to DGEX has been confirmed over 5000 times...what is happening that takes so much time (in my case currently over two weeks)? You have previously mentioned NXT can get "jammed". What does this mean? Are you talking about a fault in NXT or a fault inside your own system (technical or other)? Please explain.

Question 5: Do you understand how some people (me included) might have gotten upset with you highering fees for withdrawals ON ALREADY DEPOSITED NXT on top of all this...on release day? Do you think this move benefited your customers and the NXT network?

Question 6: Curious, why are only a few pages on the website re-designed? Why do the trading pages still have the old layout? Since these are arguably the "core" of the site, they should be very high priority, right?

Thanks in advance.

[tobyliciously]

I will resume posting my daily reminder in this topic instead of on your forum. I'm sure you will have no problem with me doing this here in front of everybody since you claim to be a honest guy who I'm sure will resolve my issue.

Daily reminder to Graviton: You (6635869272840226493) still owe me 9638 NXT.

DAY #15.

All I did was deposit money, then cancel my deposit. So far you have been ignoring all my messages.

Account ID:     3167
TRANSACTION    :   7116931304672821343
» Timestamp    :   26.12.2013 12:21:11
» Block    :   15219703386585809589
» Amount    :   9638
» Fee    :   1
» Confirmations    :   5494
» Deadline    :   60
» Sender    :   14588001698785271180
» Recipient    :   6635869272840226493
» Signature | 87b78779df8ea9938356cde79c147ba036e4f4e71357e63f6eb300317a6ff20c0186f5315d3b7f7 79908502750574bab67b14d2adf122f27bcbbc40438c56ca8

I want these 9638 NXT to be given back to the account ID I sent them from ASAP. That is, 14588001698785271180.
If you for some reason cannot return them today I need a date when I will have them back on my account.
This way you will also be able to prove to everybody you are a trustworthy guy, once I got my money.

Thank you in advance.

[ledmaniak]

So if an exchange accepts an insecure currency, then it is their responsibility to secure it or not exchange it at all.  

Our terms state the opposite. So, if you agree to them, it is YOUR responsibility to take the risk or not exchange at all. We do not use lies to take responsibilities that no business is capable of fulfilling.

You see, if an exchange goes bankrupt, and they promised to cover your losses but cannot do it, are you happier then? Wakey wakey  

Lol, that's funny. The law doesn't care about terms if they are against the law. Have you had a lawyer look into it? Did you deposit these terms anywhere, signed by a chamber of commerce/notary?

In most countries, when someone does a deposit of a currency or trust you with a good, you(in this case the exchange) do not become the owner of the items but are responsible for these items. When something happens, you(or your insurance) are accountable for the loss.

There have been several cases in the past where people/companies were sued and convicted because their exchange/coin storage was hacked or they run away with the coins.

[Ola]

Deposits are not instant, they may take up to 24 hours to show up. Your were credited quickly though by chance.

No issues at the moment, business as usual and processing backlog nicely.

Thanks for your response, I have also made a withdrawal, its been close to 12 hours and I paid your 1.4 withdrawal fee. Just a note

[Maddin]

Hello Admin of Dgex. It really fucks me off that you don't have a possibility to transfer Nxt from Dgex to Dgex.
I've written you a message which you are ignoring. I please you to proceed my transaction.

[Ola]

Deposits are not instant, they may take up to 24 hours to show up. Your were credited quickly though by chance.

No issues at the moment, business as usual and processing backlog nicely.

Thanks for your response, I have also made a withdrawal, its been close to 12 hours and I paid your 1.4 withdrawal fee. Just a note

Its been approximately 17 hours and I am waiting for the funds to be sent. I also sent you a pm a while ago please respond on the status

[tobyliciously]

Daily reminder to Graviton: You (6635869272840226493) still owe me 9638 NXT.

DAY #16.

All I did was deposit money, then cancel my deposit. So far you have been ignoring all my messages.

Account ID:     3167
TRANSACTION    :   7116931304672821343
» Timestamp    :   26.12.2013 12:21:11
» Block    :   15219703386585809589
» Amount    :   9638
» Fee    :   1
» Confirmations    :   5494
» Deadline    :   60
» Sender    :   14588001698785271180
» Recipient    :   6635869272840226493
» Signature | 87b78779df8ea9938356cde79c147ba036e4f4e71357e63f6eb300317a6ff20c0186f5315d3b7f7 79908502750574bab67b14d2adf122f27bcbbc40438c56ca8

I want these 9638 NXT to be given back to the account ID I sent them from ASAP. That is, 14588001698785271180.
If you for some reason cannot return them today I need a date when I will have them back on my account.
This way you will also be able to prove to everybody you are a trustworthy guy, once I got my money.

Thank you in advance.

[tobyliciously]

Daily reminder to Graviton: You (6635869272840226493) still owe me 9638 NXT.

DAY #17.

All I did was deposit money, then cancel my deposit. So far you have been ignoring all my messages.

Account ID:     3167
TRANSACTION    :   7116931304672821343
» Timestamp    :   26.12.2013 12:21:11
» Block    :   15219703386585809589
» Amount    :   9638
» Fee    :   1
» Confirmations    :   5494
» Deadline    :   60
» Sender    :   14588001698785271180
» Recipient    :   6635869272840226493
» Signature | 87b78779df8ea9938356cde79c147ba036e4f4e71357e63f6eb300317a6ff20c0186f5315d3b7f7 79908502750574bab67b14d2adf122f27bcbbc40438c56ca8

I want these 9638 NXT to be given back to the account ID I sent them from ASAP. That is, 14588001698785271180.
If you for some reason cannot return them today I need a date when I will have them back on my account.
This way you will also be able to prove to everybody you are a trustworthy guy, once I got my money.

[tobyliciously]

Got two brand new bonus questions for you Graviton, after you have (hopefully) answered my other basic questions about how your exchange is supposed to operate (see my first post in this topic).

Bonus question 1: On the front page of your exchange, DGEX, it says "Professionals you can trust". Now, would you trust a site which owner does not reply to any of your PM, email or forum messages and who has not given you back any money for a canceled deposit for 17+ days? Would you think such an owner is being professional to you as a paying customer? Just curious.

Bonus question 2: Your front page also states the following: "Our afforable trading fees do not set you back, and instant withdrawals grant you full control of your funds at any time 24/7.". Similar to the above question, how can you motivate this text when you have a customer locked out of his assets for 17+ days without any kind of explanation or response?

Thank you in advance for answering my questions. I'm sure you want to set the record straight and pay me back my money so everyone knows you're a good guy.

[GCInc.]

Its been approximately 17 hours and I am waiting for the funds to be sent. I also sent you a pm a while ago please respond on the status

Nothing strange in that, standard withdrawal times for Bitcoin as stated are 3 to 24 hours.

[GCInc.]

All I did was deposit money, then cancel my deposit. So far you have been ignoring all my messages.

You did an error, as deposits where the NXT was already sent could not be easily cancelled. In addition:

- you did not send us a standard support ticket from the DGEX site
- you screamed over forums with several posts all over the place, negative attitude and inappropriate questions that caused more work, thus dropping you to the back of the processing queue.

Your deposit has now been refunded (deducted with the 1 NXT transaction fee). I hope you are satisfied with the resolution, and regret it took unacceptably long to resolve under the circumstances that demanded prioritization necessarily delaying some cases this long. Thank you.

[GCInc.]

Question 3:you have currently been able to forge new NXT with my close to 10,000 NXT for 15 days. So you have actually earned NXT with help of NXT that isn't even yours to begin with.

We have not earned anything with that kind of money. The EV for forging with 9638 NXT is close to 0. Please note that clearing the transaction and sending it back to you caused us manual work of nearly quarter an hour, which we did not charge for, but we deducted the mandatory 1 NXT minimum network fee as we can not any more cover the transaction fees. Multiply quarter an hour by 9000 clients and you should begin to realize why things are not happening instantly. Thanks

[GCInc.]

I would appreciate you replying me with just one line when can I expect this to be sorted out.

Probably tonight, max 24 hours. Thanks for your patience.

[zorke]

I would appreciate you replying me with just one line when can I expect this to be sorted out.

Probably tonight, max 24 hours. Thanks for your patience.

Thanks,
I know you are a busy man. Once again, sorry for my mistake.

[GoodDaySir]

i tried today to login the first time since the new website. "username/password invalid"
tried everything (ID/email login etc.)... reset my password but even with the password dgex.com sent me via mail it is not working.

[GCInc.]

i tried today to login the first time since the new website. "username/password invalid"
tried everything (ID/email login etc.)... reset my password but even with the password dgex.com sent me via mail it is not working.

Things to try:

- login only from front page
- clear cookies
- try another browser
- try another device

Thanks 

[gal40n0k]

I have a question. One of my referrals joined to Exchange DGEX under my referral link, but in my referrals hi is not displayed. What will advise? My ID is 4360.

Up!