Is Wirex Scam ?

[djbobo]

Hello
I just send some amount of BTC to my Wirex account.
it is appearing in  "Recent events" That i receave the amount.
but no thing appear in BTC balance (Showing 0 BTC).
PS: the transaction has been confirmed in BTC Block-chains
So after that i create a ticket to contact a wirex support I have 3 days. i& i don't hear response from them.
What should i do now?.
Thanks For help
https://i.imgur.com/CX3AFs2.png

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[nachius]

As far as I know, Wirex is not a scam. One thing to note is that when you deposit Bitcoins, the money is not automatically added to any cards. This means that you must choose the card you want to load, and transfer it from there. You will then see the money as a balance on your card.

I wish that helps. Their wording isn't always the most clear, I'm hoping mine is .

[djbobo]

thanks for the reply.
I'm talking About BTC balance not card balance.
My BTC balance still null.
so i can't use my BTC in any way.

[socks435]

thanks for the reply.
I'm talking About BTC balance not card balance.
My BTC balance still null.
so i can't use my BTC in any way.

try to contact their support maybe they can help you about your bitcoin here check the link below..
https://help.wirexapp.com/hc/en-us/articles/207161889-How-do-I-contact-Wirex-customer-support-

And hope that this will help you to fix your issue..

[djbobo]

I create ticket to contact them but no answers.
I will Try Facebook

thanks

[djbobo]

Finaly . they respond to my ticket. and the problem solved.
Thanks anyway