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Author Topic: Bitstamp not allowing withdrawal  (Read 1640 times)
RigorSports (OP)
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May 22, 2017, 07:36:13 PM
 #1

I requested a bitstamp withdrawal last week. I received the KYC email before they would process. I told support numerous times and also emailed them that I do not want to provide any more personal information and that I would like to deactivate my account so I can take my business elsewhere. I haven't heard anything back in a week. Any advice how to get the losers to respond? thanks in advance.
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franky1
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May 22, 2017, 07:48:12 PM
 #2

if you deposited bitcoin and want to withdraw bitcoin they should let you take your bitcoin out.

if your trying to get fiat out then expect to need to provide KYC info

I DO NOT TRADE OR ACT AS ESCROW ON THIS FORUM EVER.
Please do your own research & respect what is written here as both opinion & information gleaned from experience. many people replying with insults but no on-topic content substance, automatically are 'facepalmed' and yawned at
RigorSports (OP)
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May 22, 2017, 08:02:09 PM
 #3

I've been with them a couple years.

I deposited bitcoin.

I requested a bitcoin to fiat withdrawal which hasn't been processed because of the KYC. It's just sitting in fiat in my account.

I've asked them to cancel the withdrawal so I can buy bitcoin back with my fiat so I can move the funds to some place else.

No response, its been a week.
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May 22, 2017, 09:20:28 PM
 #4

It is well-known that a fiat withdrawal on Bitstamp involves KYC information. They have chosen to play by the rules the governments impose, and that's perfectly OK - there are other options if you don't want that.

They have adverted that they're having a high load of support tickets (because of the rally-driven demand increase). So, have a bit of patience.

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May 22, 2017, 09:33:54 PM
 #5

It is well-known that a fiat withdrawal on Bitstamp involves KYC information. They have chosen to play by the rules the governments impose, and that's perfectly OK - there are other options if you don't want that.

They have adverted that they're having a high load of support tickets (because of the rally-driven demand increase). So, have a bit of patience.
Patience? He didn't get a stupid response to his ticket for a week, that's not normal. Answering a ticket takes a couple minutes, you don't have to resolve a situation instantly to be able to give answer or assurance. If they got an increase in tickets they should make all employees including the managers sit down and deal with it instead of making people wait for so long.

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May 22, 2017, 09:58:32 PM
 #6

It is well-known that a fiat withdrawal on Bitstamp involves KYC information. They have chosen to play by the rules the governments impose, and that's perfectly OK - there are other options if you don't want that.

They have adverted that they're having a high load of support tickets (because of the rally-driven demand increase). So, have a bit of patience.
Patience? He didn't get a stupid response to his ticket for a week, that's not normal. Answering a ticket takes a couple minutes, you don't have to resolve a situation instantly to be able to give answer or assurance. If they got an increase in tickets they should make all employees including the managers sit down and deal with it instead of making people wait for so long.
True, but we'd all like to assume that Bitstamp is doing great, since it's one of the only exchanges which isn't plagued by hundreds of scam accusations per day.  IMO this'll get sorted eventually, just open more tickets and maybe they'll respond.

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franky1
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May 22, 2017, 10:21:35 PM
 #7

It is well-known that a fiat withdrawal on Bitstamp involves KYC information. They have chosen to play by the rules the governments impose, and that's perfectly OK - there are other options if you don't want that.

They have adverted that they're having a high load of support tickets (because of the rally-driven demand increase). So, have a bit of patience.
Patience? He didn't get a stupid response to his ticket for a week, that's not normal. Answering a ticket takes a couple minutes, you don't have to resolve a situation instantly to be able to give answer or assurance. If they got an increase in tickets they should make all employees including the managers sit down and deal with it instead of making people wait for so long.

even though bitstamp is a few years old now. dont think of it like a bank with its own call centre of 100 staff. these businesses are usually all skeleton crew run. so dont expect the same 24 hour response service from established industries.

secondly fiat rules are fiat rules. what i think is bitstamps failure are
1. by even allowing a customer to initiate a fiat withdraw without being KYC'd.. it should not be an option. that way customers wouldnt get locked in
2. not being more communicative/helpful with explaining the issues with wanting fiat

what the op may have failed at
3. the OP says 'last week' but its only monday. so for instance if he done withdraw on a thursday evening. the OP may count that as 'last week' or 5 days.. when infact there was only 1 business day.
if it was wednesday, thats 2 business days. so maybe bitstamp needs to explain when they actually expect to reasonably respond better.

from what i could guess is if op made a trade on monday, couldnt get fiat out.. got a response on wednesday to say about KYC requirements. op chose to want to cancel fiat withdrawal. and then should be getting response today or tomorrow if there was a 48 hr response time



now some tips
usually finding their active social media of business helps. and POLITELY saying "please respond to ticket #xxxxxx its been X business days" usually kicks them into action because it starts to make them look bad, without you having to use bad words

when emailing ensuring you are replying with reference numbers or ID numbers, because sometimes businesses dont recognise emails or have access to who's email belongs to which customer. so having reference numbers or ID/usernames/transaction numbers or support ticket numbers included in email helps

lastly emails are usually less 'support' related and more informational related. see if they have a support ticket system(which bitstamp does) and use that

I DO NOT TRADE OR ACT AS ESCROW ON THIS FORUM EVER.
Please do your own research & respect what is written here as both opinion & information gleaned from experience. many people replying with insults but no on-topic content substance, automatically are 'facepalmed' and yawned at
RigorSports (OP)
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May 23, 2017, 12:51:36 PM
 #8

Bitstamp is a joke. This withwdrawal request has been "in process" since May 13. The last support I heard was from Janez Petrevcic 7 days ago who said "please refer to the ticket #146858." which is the ticket I was trying to fix so he didn't even read my support ticket.

I understand the KYC and I don't have a problem with it I've done it at other exchanges but at bitstamp I'm not comfortable. All I'm asking is to cancel the withdrawal so I can deactivate my account and move my bitcoins to my other account at coinbase.

Maybe I'll start blowing them up on twitter, facebook and the like. This is ridiculous. What a turn off.
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December 15, 2017, 12:07:52 PM
 #9

Did you ever get your fiat from BitStamp or did you get your BTC back to transfer elsewhere?  My funds are stuck too, it's been a week and no update/progress reported.  I'm happy doing KYC and any other documentation and already set to pay the taxes but literally nothing from them which is making me nervous.

I do think they are reputable and want everything above board but a little visibility into what the delay in would be really useful for customers.  Even if it's

'We are experiencing very high processing volumes, withdrawals are taking much longer than usual".

or even better

'Please just be patient, your withdrawal is looking perfectly fine but this is a significant sum of funds so we need to do extra processing checks with banks before proceeding to make ensure we get this right.  There is nothing to be concerned about and this process is normal.  To set expectations this will take at least another 5 business days to process.  Apologies for the delays but we trust you appreciate us being thorough.  I'm afraid we are unable to offer any expediting since it involves other external organisations also authorising the transfer"
 
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December 20, 2017, 11:29:25 AM
 #10

Did you get your withdrawal problems fixed? what happened in the end?
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December 20, 2017, 11:34:59 AM
 #11

Did you ever get your fiat from BitStamp or did you get your BTC back to transfer elsewhere?  

Did you get your withdrawal problems fixed? what happened in the end?

As the OP hasn't logged in since 23rd May when the last post in this thread was made he is very unlikely to answer you.

Creating a new thread to ask about others experiences with Bitstamp might get a better response.

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