BTER Please confirm the withdrawal of ETH on your bter account

Hi guys,

I know I should not be using this trading and many people hate.

btc and ltc are not allowed anymore.

so I tried cashout in eth

so I receive this email:

from: support@mail.bter.com

Dear   xxxxxxxxxx,

There is a eth withdrawal request on your bter account.Please check if the withdrawals were made by you.

Please also provide some information about your asset on your bter account, such as , what coin you deposit, what trade you made, when you last login ,what coins you have withdrawn, to which address, etc

Thank you

Lily@Bter.com

so I answer their email and all was not delivery:

很抱歉您发送的邮件被退回，以下是该邮件的相关信息：

被退回邮件   主题：Re: Please confirm the withdrawal of ETH on your bter account
时间：2017-05-23 18:28:03
无法发送到 support@mail.bter.com
退信原因   收件人（support@mail.bter.com）邮箱空间不足，不能接收您的邮件。
解决方案   请通知您的收件人清理邮箱空间，或去掉邮件中的大附件。您也可以向管理员报告此退信。
此外，您还可以点击这里获取更多关于退信的帮助信息。

I tried too: support@bter.com
admin@mail.bter.com,
Bter Support <support@mail.bter.com>

now my coins are stuck there, has this happened with someone here?

can somone give me a help?

thank you.