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Author Topic: Monero deposit on Poloniex - Help  (Read 921 times)
Steve_Sanders
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May 29, 2017, 11:54:06 PM
 #1

I deposited some monero on Poloniex a week ago from Bter, unfortunately I only provided the deposit address and forgot to insert the Payment ID, and the monero have not arrived yet.

I can see my transaction on the monero blockchain but the payment id differs from mine.

Poloniex support is not answering and as far as i understood they might not even ever answer.

Does anyone know if my deposit is to be considered lost?
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May 30, 2017, 02:12:04 PM
 #2

try to wait for at least 48 hours. Maybe they will help you out. They have too many customers and they have to ignore some of tickets

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Steve_Sanders
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July 18, 2017, 09:24:20 AM
 #3

it's been one month and 18 days, still no reply from support. i wrote them one more time 3 weeks ago but again no answer, so i consider my monero lost.

in the meantime i moved all my other coins to a different exchange (which actually always replay to tickets within 24hrs).

it goes without saying that i will never ever use poloniex again.

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