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Author Topic: Can't create account with Coinbase (Exceeded max. number of attempts Error)  (Read 293 times)
fajrero
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May 31, 2017, 04:20:35 AM
 #1

Hello,

I am trying to create an account with Coinbase so that I may begin delving further into the wonderful world of Bitcoin, but I am having issues.

Yesterday, when I made my first attempt to verify my bank account information, I was greeted with the follow error message: You've exceeded the maximum number of attempts for today. Please wait 24 hours and try again.

Now, today (more than 24 hours later) after my first attempt of the day to verify my bank account information, I get the same error.

Has anyone else had this problem? Could the fact that I am in China be causing this issue? I tried verifying my information with my VPN activated and deactivated.

Any information/advice would be appreciated,

-Faj
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Quartx
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May 31, 2017, 04:33:11 AM
 #2

Coinbase is not available in China, even if you vpn to come from one of the supported countries, when verifying your bank account, you will appear to be from China and hence it would fail.

If you are merely staying in China for work or vacation, there should be no problems if your bank account is one of the 33 countries banks. Side note though, sometimes verification fails due to wrong amounts entered

culuuton
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May 31, 2017, 04:47:09 AM
 #3

Having the same problem. Tried to upload verification documents, but wont let me.
Sent various email - no reply
Chat is a bot
I'm about done with Coinbase...

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[CNBC] [BLOOMBERG]

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fajrero
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May 31, 2017, 04:53:45 AM
 #4

Coinbase is not available in China, even if you vpn to come from one of the supported countries, when verifying your bank account, you will appear to be from China and hence it would fail.

If you are merely staying in China for work or vacation, there should be no problems if your bank account is one of the 33 countries banks. Side note though, sometimes verification fails due to wrong amounts entered

The bank account I am trying to verify is my account in the US.

And I can't even get to the point of entering any kind of amount. I am asked to enter my banking account's Username and Password, and upon entering my information, I get the "you've reached the maximum number of login attempts" error message.

I've sent an e-mail to customer service. I will see if they can help me clear this up.

Thanks
Quartx
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May 31, 2017, 06:00:53 AM
 #5

Coinbase is not available in China, even if you vpn to come from one of the supported countries, when verifying your bank account, you will appear to be from China and hence it would fail.

If you are merely staying in China for work or vacation, there should be no problems if your bank account is one of the 33 countries banks. Side note though, sometimes verification fails due to wrong amounts entered

The bank account I am trying to verify is my account in the US.

And I can't even get to the point of entering any kind of amount. I am asked to enter my banking account's Username and Password, and upon entering my information, I get the "you've reached the maximum number of login attempts" error message.

I've sent an e-mail to customer service. I will see if they can help me clear this up.

Thanks

Eh, I am pretty sure coinbase will not ask you to enter your bank account username and password, are you sure you are using coinbase, at least it doesn't ask for my bank credentials in my country, emailing them should take up to a week to get a reply, high influx of errors lately. Hope you get it sorted out soon!

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