This service appears to be a scam to me, i have tried to call the office number and all i get is a beeping sound.
I am also chatting to Adele and she can not explain to me the steps involved in exchanging BTC to ZAR and then how you transfer that in to a local bank in South Africa.
My recent and only live chat below:
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SpectroCoin live chat
AdeleSupport Agent
Adele Hello. How may I help you?
James hello
James
sorry to keep you waiting, i went to make tea quick.
Adele It is fine
James I would like to know if this service is for me or not
I need to understand in baby steps how to sell bitcoin?
If i have bitcoin and would like to exchange it to my currency and then send it to my bank
can i do this?
The most cost effective way please, this important to me because i am not wealthy
Adele Yes. If you have bitcoins, you can exchange them to other currencies and transfer to your bank. Are you verified?
James Okay
So can we confirm if i have the correct requirements?
I would like to make 100% sure this is not expensive in fees and that i can exchange to my currency and then how to send to my bank
Adele In order to be able to do it, you need to verify your profile
James okay , but i a, not ready to verify anything yet until i know that i can do this
I am not able to verify as yet because i would like to know that i can indeed exchange to my currency and then transfer it to my bank with your facility.
Adele You can. The customers from South Africa can verify their accounts, deposit and withdraw money
and get our debit cards
James I am looking for the steps involved and what fees are involved
btc to zar - fees?
Adele There is no such thing as fixed fee. It can be calculated in BTC selling form here:
https://spectrocoin.com/en/sell/btc.htmlThe reverse process is here:
https://spectrocoin.com/en/buy/btc.htmlThe currencies we support: GBP, USD, EUR
James and ZAR ?
Adele No. You can deposit money from ZAR credit/debit card, but it will be exchanged during the transaction
James Doesnt sound like i want this service
Poor support if you ask me
I want to exchange my BTC to ZAR and withdraw it
u need to be able to answer that question else i am not interested
Adele You can do it, but withdrawal will still be in GBP, USD, or EUR
James How can i verify if you cant explain to me in simple steps how the process works and if there is no shortfall.
I am trying to call the office
+442037695474
The phone does not ring
Adele Sorry, I need to chat with 7 people at the same time in this job. Please specify which part is not understandable to you? Also, the office hours are finished. Nobody will answer the phone till Monday
James after withdrawal to GBP, USD, or EUR then can i transfer to my bank which is ZAR
it is 3:30 PM ? office is closed?
If i go to
https://spectrocoin.com/en/sell/btc.htmlI can see ZAR in receive currency , so i dont understand ?
You said i can only exchange to GBP USD EUR
Adele Our support team is working in Lithuania, the time zone is different here. It is 17:32 in our country. Yes, you can. The withdrawal is done in EUR, GBP, USD. If your bank support different currencies, it will be exchanged during transaction
James But when i exchange on the link i gave you it has an option for ZAR so i dont understand this ,still
It is not limited to USD GBP and EUR, this is what i dont understand, it does have an option for ZAR
Adele I believe you have created yoursef a ZAR wallet in your account
You can exchange money to ZAR
Some people like to have various types of currencies
James I have actually not got an account so i dont understand what you are telling me.
I have not created any wallet
Adele But you checked the link?
icsoka21@gmail.com this email is registered in our system
Once you log in to this site, the account and wallet are created to you
James 4:42 pm okay
i will try this and see if it works
Thanks for your help
Adele You are welcome, Apologies I couldn't give you more attention. It is quite busy at these hours
