Is this any way to treat a customer?

[crwth]

Probably they have too many emotions that made them fee personal. It’s not going to be any better if the people handling it are not trained or just doesn’t care too much with that. It’s not going to be the best casino if they continue that way. I hope you have the heart to forgive them.

[BlueStackz]

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

This sounds suspicious. If you look at the chat log, the customer support never mentioned that, he received the free spins. May be he is not good at resolving customer related issues as it is obvious from the way he cut the conversation with the client. This is not the right way to deal with players anyway.

Well such sort of fields are always mutually affecting. If the communication from both ends aren’t be in proper way and suitable one, then the things can’t go on so smoothly. Reason is, like in this case, all clients should be respectable in their talk and don’t utter any unnecessary thing to operator. On the other hand, things must be in good way from operators as well for good results.

[Indamuck]

It's easy to get frustrated as a customer but pretend you own a casino for a moment.  As a owner you have to deal with a multitude of problems, angry customers, cheaters, etc.  It can be quite overwhelming to run a casino with all the responsibilities of customer service that goes alongside operations.  It's important to have patience and a sense of understanding from their point of view.