FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)

[MarkMJ]

FREEWallet take action.

[1713877390]

1713877390

[1713877390]

1713877390

[1713877390]

1713877390

[winetou]

I made a small investigation. This is my old wallet address:
https://www.blocktrail.com/BCC/address/1VtGi2hbjfLjw2nXpYnXGWn513Kso96NT/transactions

as we can see, I received:
0.15073036 BCC from mining pool on Wednesday, January 31st 2018, 7:25:28
1.22481208 BCC from bittrex on Wednesday, January 31st 2018, 8:27:36

but none of this transaction increased my freewallet balance.

First support ticket I opened on 11:33 same day.

On Wednesday, January 31st 2018, 15:18:40 we have payout from this wallet:

-1.22481208 BCC (exactly the same amount as payin from bittrex) to:

https://www.blocktrail.com/BCC/address/16U328TgLZqmdmKFR4eWUHBL4x4KycnnKX

There are dozens of transaction on this wallet. I'm wondering if:
1. They just sent it to market and trying to earn some coins on trading with my (and others) money, or
2. They have debt to other users and trying to pay those debts with my (and others) money, and I (and others) have to wait before they will take coins from someone else.

Anyway, for sure they were able to transfer money from my old address and send them to another wallet. The problem is that it should be mine and it wasn't.

If you - my dear freewallet team think, that I will stop write about this situation if you don't answer - you are wrong - I will write everyday until you return me my money! When you finally do it - I will also let others know about this fact.

[Freewallet]

I made a small investigation. This is my old wallet address:
https://www.blocktrail.com/BCC/address/1VtGi2hbjfLjw2nXpYnXGWn513Kso96NT/transactions

as we can see, I received:
0.15073036 BCC from mining pool on Wednesday, January 31st 2018, 7:25:28
1.22481208 BCC from bittrex on Wednesday, January 31st 2018, 8:27:36

but none of this transaction increased my freewallet balance.

First support ticket I opened on 11:33 same day.

On Wednesday, January 31st 2018, 15:18:40 we have payout from this wallet:

-1.22481208 BCC (exactly the same amount as payin from bittrex) to:

https://www.blocktrail.com/BCC/address/16U328TgLZqmdmKFR4eWUHBL4x4KycnnKX

There are dozens of transaction on this wallet. I'm wondering if:
1. They just sent it to market and trying to earn some coins on trading with my (and others) money, or
2. They have debt to other users and trying to pay those debts with my (and others) money, and I (and others) have to wait before they will take coins from someone else.

Anyway, for sure they were able to transfer money from my old address and send them to another wallet. The problem is that it should be mine and it wasn't.

If you - my dear freewallet team think, that I will stop write about this situation if you don't answer - you are wrong - I will write everyday until you return me my money! When you finally do it - I will also let others know about this fact.

winetou, before you unwind crazy theories, take a minute to recall that our wallets use the cold storage technology, and the funds are stored there, not on their hot addresses.

We realize that you're anxious about getting your BCH as soon as possible, and we've already started working on your case. Please give us some time to complete it, our support team will keep you posted.

[winetou]

winetou, before you unwind crazy theories, take a minute to recall that our wallets use the cold storage technology, and the funds are stored there, not on their hot addresses.

We realize that you're anxious about getting your BCH as soon as possible, and we've already started working on your case. Please give us some time to complete it, our support team will keep you posted.

It would be much easier for me and for you if you just stop telling "some time" and give direct answer how long it will take (reasonable time) and declaration that you will take the responsibility for this situation. I expect nothing more, but it seems to be too much for your support.

[Denelin]

Steem wallet down for maintenance since January 18th 

[XmasJohn08]

We are now on 03/02/18 you have a stupid text on your site

Information on B2X and IGNIS
Dear users, at the moment we are testing the capacity of the network and undertaking all necessary adjustments to make sure you’ll receive your equivalent of B2X and free IGNIS tokens. This process will take about 2-3 weeks. We'll keep you posted on the process to claim your IGNIS and B2X with Freewallet!

02 January 2018

Noted, there will be an update regarding IGNIS and B2X with Freewallet this week.

Today is Friday and no replay.

[winetou]

Today is Friday and no replay.

Really? Why I'm not surprised. They also recovering my coins for 10 days from their own wallet. No replay, no coins, no information how long it will take.

[Skipspv]

There is no question whatsoever that Freewallet is a scam. They first stole over 1000 Ardor from my wallet, and now they stole all my ignis airdrop. They give you spam support messages, claiming to be doing something.
 They are doing nothing, 2.5 months for this problem is ridiculous.
  They are criminals, pure and simple. I got conned big time by them, but maybe you can avoid this. Just never ever use any of their thieving apps.

[XmasJohn08]

Today or not Today

[XmasJohn08]

Edit the name from FREEWallet.org SCAM to

FREEWALLET.ORG IS OFFICIAL SCAM

[Freewallet]

Today is Friday and no replay.

Really? Why I'm not surprised. They also recovering my coins for 10 days from their own wallet. No replay, no coins, no information how long it will take.

winetou, although we're working a lot to make using our apps simple and convenient for our users, it's a bit more complicated when it comes to the technical side of the wallet. We're glad you think that recovering coins can be as simple as sending them, just with a couple of taps; however, it's a complex process that would require both time and efforts by our tech specialists. Keeping users waiting isn't our mission: if it were possible to recover your coins sooner, we'd have already done it. No-one likes to wait, that we know for sure.

[Freewallet]

There is no question whatsoever that Freewallet is a scam. They first stole over 1000 Ardor from my wallet, and now they stole all my ignis airdrop. They give you spam support messages, claiming to be doing something.
 They are doing nothing, 2.5 months for this problem is ridiculous.
  They are criminals, pure and simple. I got conned big time by them, but maybe you can avoid this. Just never ever use any of their thieving apps.

Skipspv, sorry to hear you're disappointed! We can assure you that no funds "disappear" from our wallets; nothing can be lost in the blockchain, as you know. Please tell us more about your Freewallet experience: is there a user id or a support ticket number we can check? Thanks in advance, looking forward to hearing from you!

[Freewallet]

First and last time I'll use this service...

Wanted some XMR so topped up my ETH account to use the exchange feature.

Sent .05 ETH but the top up account showed .03

Exchange rate was not favorable, got + 0.11522868282 XMR while the more reputable exchangly could have given me 0.15 XMR for .05 ETH.

THAMIR, all exchanges in Freewallet are powered by our partner, Changelly.com. If you'd like to dispute their fees or the exchange rate, please don't hesitate to contact our partner's support: they will be able to review your transaction and get back to you.

[XmasJohn08]

When I get my ignis?

[gecox22]

I wish I would have seen this before it was to late. I have been using freewallet for the pasted month since I just started GPU Mining. Figured I would search for a eth wallet on android the freewallet.org popped up it looked good I search and saw some good reviews and used it.

Today, after a month of mining my whole balance was transfered out of my wallet with 2fa enable. My Phone is not modded hacked or jail broken. I have not downloaded anything outside of the play store and have antvirus run on my phon every night to insure it stays clean. Other than the pool I am mining on my self and freewallet.org no one esle even knew I had this wallet. I have never sent anything from it and have only ever received. I have logged into from my house three times in the last month to insure my pool was paying out like it should.

I was sitting at my desk at work and my phone lights up and I was like oh a message only to see my ether wallet saying my transfer has been confirmed I am like WTF  open up my wallet and find yep all of my coins have been transferred out of my wallet with this transaction https://etherscan.io/tx/0x3904c5ac8ea8dff7fffd7e6d572c962eeaa894a812fd7ad81168177dc4d84691

So I email support asking WTH is going on and receive these messages.

We apologize for the inconvenience!

Our team is working 24/7 to assist you with your requests and queries.
However, due to the current network conditions and a variety of recent network events, we're getting more and more support tickets every day.

Please give us some more time to research your issue, we will get back to you with an update on the status of it shortly.
Thanks!

P.S Please check our most frequently asked questions page https://freewallet.org/support/kb/current-issues/

Best regards,
Freewallet Support Team

Please note that the security of personal data, logins, and passwords is the user's responsibility.

Kindly note that our wallets could not be hacked. Once the transaction or a transfer is done, it could not be refunded. We would like to remind you that it is really important to enhance your account security.

Follow these tips in order to be safe online:

1. Use mobile devices safely

Lock your device with a PIN or password - and never leave it unprotected in public
Only install apps from trusted sources
Keep your device's operating system updated
Don't click on links or attachments from unsolicited emails or texts

2. Enable two-factor authentication for your social profiles.

3. Update your password on all digital and social channel regularly.

4. Avoid using the same password for all your accounts.

Thank you for understanding!

Which I responded.

Good afternoon,

My password and my phone are completely secure. My phone is not jail broken I have not installed anything outside of the playstore. I have never even used the wallet to make a withdraw and only logged on three times in the last month since it was created just to see if my mining pool deposited my mining profits. Other than Freewallet.org and my self no one even knew I had this wallet. Well that and the address my mining pool sent payments too.

This is completely on your end and not mine. My wallet was secured and no one other than my self had access to it and freewallet.org. I have numerous wallets on my phone and no others were compromised.

My password was not duplicated on any other site with my wallet. 

Not like any of this matters  and thankfully it is only .1 and some change I lost but I wanted to post just to help more people be aware to stay as far away form freewallet.org as you can.

[winetou]

Today is Friday and no replay.

Really? Why I'm not surprised. They also recovering my coins for 10 days from their own wallet. No replay, no coins, no information how long it will take.

winetou, although we're working a lot to make using our apps simple and convenient for our users, it's a bit more complicated when it comes to the technical side of the wallet. We're glad you think that recovering coins can be as simple as sending them, just with a couple of taps; however, it's a complex process that would require both time and efforts by our tech specialists. Keeping users waiting isn't our mission: if it were possible to recover your coins sooner, we'd have already done it. No-one likes to wait, that we know for sure.

Yes, I think that if you have private keys to specified wallet, recovering by just sending coins from this wallet is as simple as any other operations. I didn't sent BCC to BTC address or something similar. I sent BCC to BCC wallet, to which you have private keys. I'm IT guy and I understand exactly how blockchain works and what can you do if you have private keys. So stop lying and give me back my money.  As I wrote in my last answer to support team - I'm just a step away from calling police.

[XmasJohn08]

Man when you release the ignis?

[gecox22]

Today is Friday and no replay.

Really? Why I'm not surprised. They also recovering my coins for 10 days from their own wallet. No replay, no coins, no information how long it will take.

winetou, although we're working a lot to make using our apps simple and convenient for our users, it's a bit more complicated when it comes to the technical side of the wallet. We're glad you think that recovering coins can be as simple as sending them, just with a couple of taps; however, it's a complex process that would require both time and efforts by our tech specialists. Keeping users waiting isn't our mission: if it were possible to recover your coins sooner, we'd have already done it. No-one likes to wait, that we know for sure.

Yes, I think that if you have private keys to specified wallet, recovering by just sending coins from this wallet is as simple as any other operations. I didn't sent BCC to BTC address or something similar. I sent BCC to BCC wallet, to which you have private keys. I'm IT guy and I understand exactly how blockchain works and what can you do if you have private keys. So stop lying and give me back my money.  As I wrote in my last answer to support team - I'm just a step away from calling police.

Call the police don't say do it. they are not going to refund you just like me Freewallet are a bunch of crooked people and should be taken down.

[Freewallet]

When I get my ignis?

XmasJohn08, last time we came up with an ETA, everybody got disappointed. We wouldn't want to keep our users in the dark, however, neither we'd like to sound unrealistic. IGNIS is in progress; as soon as it's ready, we'll make sure everyone knows it. Thanks for your patience!

[Freewallet]

Yes, I think that if you have private keys to specified wallet, recovering by just sending coins from this wallet is as simple as any other operations. I didn't sent BCC to BTC address or something similar. I sent BCC to BCC wallet, to which you have private keys. I'm IT guy and I understand exactly how blockchain works and what can you do if you have private keys.

True, however, you're forgetting the fact that there are thousands of hot wallets in the system and private keys to them aren't managed manually. We've already started working on your case and will inform you once your BCH are moved to your new address.