Hacked blockchain account

[ivanfish]

Good day!
I would like to know if there is a chance to recover some satoshis that were stolen from my Blockchain wallet.
I already complained with  blockchain support, but the only answer from them is that someone else suplanted my identity, or that maybe it was a pishing of the site, or that it was a malware. They never recognize their fault.
How is possible to violate the  two authentification process? They knew the passwords from my email and from my account in blockchain. Besides, they needed to check the code that was sent to my email to validate the entrance.
I verified the dates of the withdrawalls -the supposed hacker entered my wallet twice- with the dates in my email, when I was supossed to receive the code to enter in my wallet, but there were not mails coming from Blockchain those day.
Please, does anyone can tell me what I should do?
Thanks,
Ivan

[1714833208]

1714833208

[1714833208]

1714833208

[1714833208]

1714833208

[1714833208]

1714833208

[Potato Chips]

Bitcoin transactions are irreversible so once confirmed you can't do anything about it and I highly doubt the hacker would give your coins back.

What you can do now is to prevent it from happening again starting by changing your wallet. Web wallets isn't suited for storing large amounts of money cause of the risks you'll be exposing yourself, much better to switch to a hardware wallet, its not free but its worth the price. I think the 50% off in ledger nano s is still going on. If you're out of budget, go with electrum

Also just to be sure, clean every devices you logged in to.

Lastly, go and have a read (you also play a role in securing your wallet): Securing your wallet

[cissrawk]

Nothing you can do. Did you copy paste your seeds(12 words for backup) with your pc? Its probably you get malwares that can send everything that you copy to the hacker.

[harizen]

~snipped`

This case of bypassing authorization email is still a questioned to me... "why and how". Because in the first place, no way a hacker can deplete your funds without opening your own email as far as the most common system of withdrawal of any trading platforms are concerned. Same event also happened at other exchanges.

It was just possible if:
a) You are using the same password for both exchanges and email. Authorization email were probably deleted for you not to be aware of it during the time of withdrawal.
b) Victim of a phishing site wherein you accidentally logged your email and exchange password.
c) It was intentional and the scammer knows you.

If the Blockchain support already told you everything with complete details and they are quiet sure that it's really a problem at your side then no way you can get back your funds. If you can somehow accept the lost of the amount involved then no other things to do but to move on and charged it to experienced. You can also make an extensive investigation if you are really on doubt although it needs more time and effort.

[bL4nkcode]

~snipped`

It was just possible if:
a) You are using the same password for both exchanges and email. Authorization email were probably deleted for you not to be aware of it during the time of withdrawal.
b) Victim of a phishing site wherein you accidentally logged your email and exchange password.
c) It was intentional and the scammer knows you.

Most probably the devices used by OP is somewhat infected, whereas he knows your email and blockchain password. Or your very 12 word seed.

Now blockchain staff can't help you, since holding funds in crypto is self-responsibility, you have to protect your devices since its your very own, its not like a bank or what.

What you can do now is to avoid to happen that incident again.

[timerland]

Good day!
I would like to know if there is a chance to recover some satoshis that were stolen from my Blockchain wallet.
I already complained with  blockchain support, but the only answer from them is that someone else suplanted my identity, or that maybe it was a pishing of the site, or that it was a malware. They never recognize their fault.
How is possible to violate the  two authentification process? They knew the passwords from my email and from my account in blockchain. Besides, they needed to check the code that was sent to my email to validate the entrance.
I verified the dates of the withdrawalls -the supposed hacker entered my wallet twice- with the dates in my email, when I was supossed to receive the code to enter in my wallet, but there were not mails coming from Blockchain those day.
Please, does anyone can tell me what I should do?
Thanks,
Ivan

Nope. If it's a security issue that has happened on your end, then there is no way that blockchain.com is going to compensate for that.

It could be entirely possible that they had also hacked whatever your second step of your verification process as well, such as your email. Either way, I don't think that you will have a case with complaining to blockchain.com since they're not the ones responsible for your device's security. They are not a hosted wallet, so they virtually don't have access to your addresses and coins anyways.

I'd say that securing your device that you are accessing your wallet from is your top priority right now. Also, blockchain.com isn't really the best option you've got, try something like Electrum which gives you some more control. As I said, don't expect blockchain.com support to help you at all due to the fact that they simply cannot.