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Author Topic: Has anyone got a reply to a support ticket on poloniex?  (Read 2305 times)
maiiyeuvo
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January 18, 2018, 05:19:40 AM
 #41

Still no respond almost 1 month.

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January 18, 2018, 06:37:37 AM
 #42

Still no respond almost 1 month.

Many people are fed up with Poloniex exchange because they are not giving proper answers to the question raised by the people, I see there are many issues circulating negatively with the Poloniex exchange.
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February 25, 2018, 01:29:43 PM
 #43

It seems to me that most of the exchanges are doing really poorly with their support system lately. They claim that they are overwhelmed with tickets and/or short on staff. I can't really judge them without being in the inside but waiting for over a week is unacceptable. Hopefully you can get their attention on twitter or any other social media outlet.
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February 26, 2018, 09:57:14 PM
 #44

Hello, after having phone issues, I factory reset it and completely forgot that I had Two-step verification set up for POLONIEX using the Google Authenticator app. I issued a support ticket for that as "Disable 2FA". Within  10 hrs, someone was assigned to see the issue. He replied to my ticket as:
"1) Please check your Poloniex-registered email address for a verification email containing a 6 digit code. Copy and paste that code into your response to this message.
2) Three of your most recent deposits, including:
the type of coin,
the exact amount,
Tx ID (also known as a transaction hash), and
date.
If you deposited coins from another exchange or a personal wallet, please check the other exchange or wallet to find this information.
3) A description of your recent trading activity. "

I submitted all the info in my response. Then I got another reply as:
 
"For the next step, we have disabled the 2FA but enabled access to your profile page so you can re-submit your information for verification. Please note that this will be the only part of the Poloniex website your account will be able to access during this step of the process. Please log in to your Poloniex account and proceed through the verification process to enter your current identification information.

***IMPORTANT: When the verification process asks for a photo of your face, please write "Poloniex" and the current date on a piece of paper and hold it alongside your face so that both are clearly visible in the picture.*** For an example of what this looks like, please see this article from our Support Center.

Please also be aware that this is a timed process and we therefore recommend preparing any documents you may need before beginning the process of updating your profile.

https://poloniex.com/profile

Reply to this message when you are finished and we'll send it for verification immediately."

I did the same as I was told to and after 10 minutes, my account was re-enabled.!.

I think it mainly depends upon the type of request that you made, the assigned Poloniex support staff and the documents you upload alongside.

I suggest you all, just have patience in solving this sort of critical issue. And Please enable 2FA security on your Poloniex account and print the 16 digit backup to store in a safe place.
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February 26, 2018, 10:48:29 PM
 #45

Hello, after having phone issues, I factory reset it and completely forgot that I had Two-step verification set up for POLONIEX using the Google Authenticator app. I issued a support ticket for that as "Disable 2FA". Within  10 hrs, someone was assigned to see the issue. He replied to my ticket as:
"1) Please check your Poloniex-registered email address for a verification email containing a 6 digit code. Copy and paste that code into your response to this message.
2) Three of your most recent deposits, including:
the type of coin,
the exact amount,
Tx ID (also known as a transaction hash), and
date.
If you deposited coins from another exchange or a personal wallet, please check the other exchange or wallet to find this information.
3) A description of your recent trading activity. "

I submitted all the info in my response. Then I got another reply as:
 
"For the next step, we have disabled the 2FA but enabled access to your profile page so you can re-submit your information for verification. Please note that this will be the only part of the Poloniex website your account will be able to access during this step of the process. Please log in to your Poloniex account and proceed through the verification process to enter your current identification information.

***IMPORTANT: When the verification process asks for a photo of your face, please write "Poloniex" and the current date on a piece of paper and hold it alongside your face so that both are clearly visible in the picture.*** For an example of what this looks like, please see this article from our Support Center.

Please also be aware that this is a timed process and we therefore recommend preparing any documents you may need before beginning the process of updating your profile.

https://poloniex.com/profile

Reply to this message when you are finished and we'll send it for verification immediately."

I did the same as I was told to and after 10 minutes, my account was re-enabled.!.

I think it mainly depends upon the type of request that you made, the assigned Poloniex support staff and the documents you upload alongside.

I suggest you all, just have patience in solving this sort of critical issue. And Please enable 2FA security on your Poloniex account and print the 16 digit backup to store in a safe place.

https://www.google.com/search?ei=X46UWpjWMdHGwQK1wo6oDQ&q=2FA+security+vulnerabilities&oq=2FA+security+vulnerabilities&gs_l=psy-ab.3...5134.13593.0.13955.16.16.0.0.0.0.287.2679.0j3j9.12.0....0...1c.1.64.psy-ab..4.11.2451...0j0i22i30k1j33i21k1j33i160k1.0.J04xnabMdjQ

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June 01, 2018, 07:15:41 PM
 #46

https://bitcointalk.org/index.php?topic=4400856.0

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June 01, 2018, 07:17:49 PM
 #47

I'm Still waiting.. send two already
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June 02, 2018, 07:05:39 AM
 #48

I was just wondering if anyone has got a reply to their support ticket in the past one week or say 10 days or so?

I usually used to get replied to pretty fast but its been days now since my Golem Withdrawal has been missing and no reply to support ticket.

So if any of you have got a reply to your support ticket on poloniex then please share so we still know there is hope.
Otherwise it might just be time to move to the other exchanges.
have you tried to verify your email in poloinex when listing. and whether you've tried to find a contact other than email support. such as telegram contacts or others. better looking for it, because it is very in pity if you lose money.
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June 03, 2018, 09:18:57 AM
 #49

Poloniex. Haha. I used their account for many months as a verified user, but when I wanted to reach enhance verified account, there were issues and problems. I wrote to them a very detailed support ticket. Never replied. It has been more than a year. I did reopen on the same ticket two times I think? A few months apart. So no they have never replied to me and I would never expect them to. I gave up my account there when it became "LEGACY" account,,, I did not want to go through another disappointment.

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June 03, 2018, 03:15:56 PM
 #50

I'm Still waiting.. send two already

Poloniex. Haha. I used their account for many months as a verified user, but when I wanted to reach enhance verified account, there were issues and problems. I wrote to them a very detailed support ticket. Never replied. It has been more than a year. I did reopen on the same ticket two times I think? A few months apart. So no they have never replied to me and I would never expect them to. I gave up my account there when it became "LEGACY" account,,, I did not want to go through another disappointment.

If your waiting for over a month post your ticket numbers in this thread.

https://bitcointalk.org/index.php?topic=4400856.0

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Christopher6
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March 02, 2019, 06:18:58 AM
 #51

Support in exchange poloniex for a very long time responding. Last time I have a problem with withdrawing and make a ticket vidmate apk
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March 04, 2019, 08:54:31 PM
 #52

They answer very late and usually, they don't help to solve the case. Poloniex and bittrex have very bad support and their ticket system is not helpful.
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March 05, 2019, 08:48:30 PM
 #53

I have never got any and I do trade through them before but some times most of the issues I fill form for are always resolved.  It should be a good thing if poloniex are treating they customers with respect by reply to any tickets fill by their customers.
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