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notlist3d
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July 06, 2013, 01:13:13 AM
 #1781

How long should one wait after requesting a refund before opening a PayPal dispute ?
Dumb question but in what fashion are starting the first cancellation request to TH? is it through the contact support tab, on website,,,or direct email through the: help@terrahash.com.....

Contact us -> create a ticket and pick refund.  Hope they answer.
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fasmax
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July 06, 2013, 01:22:53 AM
 #1782

How long should one wait after requesting a refund before opening a PayPal dispute ?
Dumb question but in what fashion are starting the first cancellation request to TH? is it through the contact support tab, on website,,,or direct email through the: help@terrahash.com.....
Cancelled through website.
MinermanNC
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July 06, 2013, 01:29:13 AM
 #1783

How long should one wait after requesting a refund before opening a PayPal dispute ?
Dumb question but in what fashion are starting the first cancellation request to TH? is it through the contact support tab, on website,,,or direct email through the: help@terrahash.com.....
Cancelled through website.
10-4

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
aznewsh
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July 06, 2013, 01:36:31 AM
 #1784

My TH refund experience:

Started on approx June 24 late at night.

Finally got my refund today.  PAINFUL and HORRIBLE process with TH in my case.  Now that i got it i will post.

I had originally asked in a paypal dispute.  Did not know about ticket system for refunds. Note if you open a dispute it will automatically mark you as refunded on thier site this is not true!  Don't get false hope out of seeing it there, its automatic with a paypal dispute with their system.

After i read about ticket system on here, put in multiple tickets asking for help.  No response given in timely manner.  Turned into claim once paypal would let me. The claim triggered a response on one of my tickets. At this point finally got a response from TH they basically threatened me in email saying close claim or let paypal decide it.  They had no interest in working within paypal for my refund, only to get a claim closed against them (dispute they didn't care about it seemed only claim got any attention).

So at this point had claim opened.  Waiting for TH to respond within paypal with their side so paypal could judge case.  They never even responded, so had to wait till their timeline was over to submit their side.

Finally today was able to call paypal since TH's time had expired on responding.  Paypal ruled in my favor.  The money is on its way back and will be spent in another venture.

So final thoughts took me from June 24th to July 5th to get my money back.  Hope your refunds go easier then mine, and if not i feel your pain!


thank you for sharing, i am going through the exact same process.  I will not comment until i have received refund but it's pretty clear what th is doing now. All doubts removed.

Ditto, I am having the same experiences getting a refund, anybody on here who ordered through PayPal I would be requesting refund whilst you still can.
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July 06, 2013, 01:38:20 AM
 #1785

How long should one wait after requesting a refund before opening a PayPal dispute ?
Dumb question but in what fashion are starting the first cancellation request to TH? is it through the contact support tab, on website,,,or direct email through the: help@terrahash.com.....
Cancelled through website.
10-4

Did this twice - they do not respond, they ignore the ticket. Go ahead and open one but also open PayPal dispute/Claim
notlist3d
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July 06, 2013, 01:46:57 AM
 #1786

Re-posting tips for those doing paypal refunds:

Do dispute over item never recieved, as you never received item.
Keep it simple on dispute something i paid for product... never received.... what you did to contact TH. (DO NOT make accusations of fake or fraud or makes your claim that much harder to win)

Hope it works for you to!
btceic
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July 06, 2013, 02:02:36 AM
 #1787

terrahash support refund request sent: check
Paypal item not received refund initiated: check
personalized email to amir requesting refund: check

I really do hope they succeed, but it's not going to be on my dollar with the lack of respect they are showing to us the community, logging in and not coming forth and saying anything... complete bullshit, stop hiding under your desk, be a man and tell us what is going on in a reasonable time frame.

♫ This situation, which side are you on? Are you getting out? Are you dropping bombs? Have you heard of diplomatic resolve? ♫ How To Run A Cheap Full Bitcoin Node For $19 A Year ♫ If I knew where it was, I would take you there. There’s much more than this. ♫ Track Your Bitcoins Value
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July 06, 2013, 02:13:08 AM
 #1788

started both of my refunds with a ticket on the website, will be contacting paypal soon if I don't hear from them.  hoping that I also get my BTC back, keeping my fingers crossed.
MinermanNC
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July 06, 2013, 02:24:03 AM
 #1789

Thanks guys for all the tips,,its an agonizing decision ..but todays post from TH didn't do to much for me. Sleep on it tonight i guess Sad its a shame

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
MinermanNC
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July 06, 2013, 02:26:41 AM
 #1790

Oh also, I have 2 seperate tickets (invoices)on 2 seperate C.Cards through paypal... so do I make 2 seperate cancellation request with Th first? 2 tickets"? and the 2 claims with paypal u think? anyone cancel this way yet?

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
Axion_Zen
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July 06, 2013, 02:40:35 AM
 #1791

Why did you guys even bother pre-ordering if you cant handle waiting? its been a week..there is no chips and nothing is ready let them work and when end of July comes then get antsy(if they even receive chips by then).
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July 06, 2013, 02:48:27 AM
 #1792

Why did you guys even bother pre-ordering if you cant handle waiting? its been a week..there is no chips and nothing is ready let them work and when end of July comes then get antsy(if they even receive chips by then).

I don't mind waiting, but my wires for 2 K64's that my bank marked as cleared out last week are MIA on TH's side a week later.
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July 06, 2013, 02:53:09 AM
 #1793

Just sent out an email. We have secured two additional early-may orders of Avalon ASIC chips. We now have 40,000 chips (all ordered before May 16) which are enough to process all the orders that we received during our pre-order opening. If we get the Avalon chips by the end of this month, we will ship out all the orders by Mid August.

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!

Nice!
laughingbear
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July 06, 2013, 02:54:20 AM
 #1794

Just sent out an email. We have secured two additional early-may orders of Avalon ASIC chips. We now have 40,000 chips (all ordered before May 16) which are enough to process all the orders that we received during our pre-order opening. If we get the Avalon chips by the end of this month, we will ship out all the orders by Mid August.

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!


!!!!!!!!
MinermanNC
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July 06, 2013, 02:55:02 AM
 #1795

Just sent out an email. We have secured two additional early-may orders of Avalon ASIC chips. We now have 40,000 chips (all ordered before May 16) which are enough to process all the orders that we received during our pre-order opening. If we get the Avalon chips by the end of this month, we will ship out all the orders by Mid August.

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!

Nice!
Hey Zurg,,,well?? lol

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
zurg
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July 06, 2013, 02:56:52 AM
 #1796

Just sent out an email. We have secured two additional early-may orders of Avalon ASIC chips. We now have 40,000 chips (all ordered before May 16) which are enough to process all the orders that we received during our pre-order opening. If we get the Avalon chips by the end of this month, we will ship out all the orders by Mid August.

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!

Nice!
Hey Zurg,,,well?? lol

Only if they will find my $$$ somewhere in their bank account and in time, lol.
Now just gotta find me a 50/50 partner for that KnC Mercury.
MinermanNC
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July 06, 2013, 03:03:55 AM
 #1797

Just sent out an email. We have secured two additional early-may orders of Avalon ASIC chips. We now have 40,000 chips (all ordered before May 16) which are enough to process all the orders that we received during our pre-order opening. If we get the Avalon chips by the end of this month, we will ship out all the orders by Mid August.

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!

Yes a video of a hashing board would be very well received in here. We will be waiting! Smiley
This is your chance to make up lost ground. Please don't let us down.
Thank you Terrahash,
Congrats on the Hashing!!

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
MinermanNC
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July 06, 2013, 03:14:36 AM
 #1798

Why did you guys even bother pre-ordering if you cant handle waiting? its been a week..there is no chips and nothing is ready let them work and when end of July comes then get antsy(if they even receive chips by then).

These are all the pussies who are wussing out now because of the falling USD/BTC value. Just keep watching, they all will want back in once it goes up. Fucking whiners.

Gill- cool it with the language....and what you say has never come up in here as an issue for cancelling,,,(BTC Values) I think we all know the ups and downs of BTC by now. Oh and by the way" how much do you have invested with TH? funny I dont see you name on the chip list either?

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
MinermanNC
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July 06, 2013, 03:16:44 AM
 #1799

Just sent out an email. We have secured two additional early-may orders of Avalon ASIC chips. We now have 40,000 chips (all ordered before May 16) which are enough to process all the orders that we received during our pre-order opening. If we get the Avalon chips by the end of this month, we will ship out all the orders by Mid August.

On a separate note, the test board is hashing now. I will post pics/videos tomorrow. Have a great weekend!

Nice!
Hey Zurg,,,well?? lol

Only if they will find my $$$ somewhere in their bank account and in time, lol.
Now just gotta find me a 50/50 partner for that KnC Mercury.

lol Oh no! what to do what to do, huh? tell em to keep looking! heh"

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG
atomicchaos
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July 06, 2013, 03:20:29 AM
 #1800

Why did you guys even bother pre-ordering if you cant handle waiting? its been a week..there is no chips and nothing is ready let them work and when end of July comes then get antsy(if they even receive chips by then).

These are all the pussies who are wussing out now because of the falling USD/BTC value. Just keep watching, they all will want back in once it goes up. Fucking whiners.

Oh whining like this?


He just said that chip orders are placed every week.
 

Just because he said it, doesn't mean its true. Unless he shows some evidence, I don't believe him. Avalon is the last company I would ever invest in.

OK, then you took your decision, time to move on.

Stop worshipping him like a God. His company should be scrutinized for illegal practices.

So, Yifu says he prices Batch2/Batch3 and chips not according to their manufacturing cost, but based on profitability calculated by estimated difficulty. And that's why he is offering a refund to Batch3 because the shipment has been delayed and the difficulty has risen significantly.

So if the prices are based on difficulty, why doesn't the chips price go down every day/week? He should keep reducing the prices for new chip orders based on the increasing difficulty!

You can say that legitimate businesses would have a refund policy, but not having a refund policy is not illegal (as long as the promised goods are delivered), and it is clear that the money is needed to actually manufacture the goods, so a refund policy would not be practical regardless of how legitimate the business is.

I know its not illegal to not refund the money. Thats why I said "any legitimate business" and not "any business". Since his product is in high demand, he can always sell it again. His decision not to refund pre-orders makes me smell scam. That's all I am saying

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