Bitmain+Bitmain Warrenty Poor communication and service?

[Evan]

Has anyone had problems with Bitmain, trying to get out of warranty work?

Very long story short. I bought a R4 back in December/Jan of 2016. Unit caught on Fire right after doing the ant-bleed patch on or around May 1.

Spoke to bitmain, for a week or more, They assured me the unit still had warranty on it until June 22-2017, and as long as I mailed it before then we'd be fine. . Fast forward a week Bitmain china stells me they have no r4 stock or items and I will need to work with Colorado. R4 is sent and received by June 9th. Today I get notification form Bitmain Colorado. that They were only able to salvage 1 of my boards, and it was going to be $600 to replace the other board. 

If the device is under warranty then isn't the burden of the cost of repairs on the mfg? why even have warranty then? as of right now I am 2 months without any hash from the device.

[1713412850]

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[1713412850]

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[1713412850]

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[Michael20]

Hi, also interested in!
And how about warranty/rma when buying from a reseller?

Has anyone had problems with Bitmain, trying to get out of warranty work?

Very long story short. I bought a R4 back in December/Jan of 2016. Unit caught on Fire right after doing the ant-bleed patch on or around May 1.

Spoke to bitmain, for a week or more, They assured me the unit still had warranty on it until June 22-2017, and as long as I mailed it before then we'd be fine. . Fast forward a week Bitmain china stells me they have no r4 stock or items and I will need to work with Colorado. R4 is sent and received by June 9th. Today I get notification form Bitmain Colorado. that They were only able to salvage 1 of my boards, and it was going to be $600 to replace the other board. 

If the device is under warranty then isn't the burden of the cost of repairs on the mfg? why even have warranty then? as of right now I am 2 months without any hash from the device.

[NotFuzzyWarm]

And how about warranty/rma when buying from a reseller?

Considering Bitmain, Canaan, Ebang, etc do not use distributors or resellers any warranty is strictly between you and whomever you foolishly bought it from. In most countries purchasing through unauthorized channels means there is no legal basis to force the manufacture to help so they are certainly not going to honor ANY liability for it. In other words: Yer boned.

[Aurel577]

I think Bitmain just opened a warranty place in California for units that are in the States to deal with.

[elokk]

Bitmain Warranty in Colorado is a paid service.

Maybe you could negotiate something with Bitmain Hong Kong for an Antminer T9?

I had numerous issues with s9 and R4 hash boards this past winter. I relocated all my gear from home to a data center and have not had one issue since other than a bad fan

[philipma1957]

Bitmain Warranty in Colorado is a paid service.

Maybe you could negotiate something with Bitmain Hong Kong for an Antminer T9?

I had numerous issues with s9 and R4 hash boards this past winter. I relocated all my gear from home to a data center and have not had one issue since other than a bad fan

Bitmain sent me an email saying that they have a place in Los Angles for in warranty repair.

Much better then shipping in warranty to China .

[Aurel577]

Bitmain Warranty in Colorado is a paid service.

Maybe you could negotiate something with Bitmain Hong Kong for an Antminer T9?

I had numerous issues with s9 and R4 hash boards this past winter. I relocated all my gear from home to a data center and have not had one issue since other than a bad fan

Bitmain sent me an email saying that they have a place in Los Angles for in warranty repair.

Much better then shipping in warranty to China .

Yes Phil I got the same email

[Liquid71]

Is this the place you are talking about asking $600 for the board replacement? https://bitmainwarranty.com/product-category/repair-service/

Just curious if they are part of Bitmain or if they are independent repair service parts seller or part of Bitmain?

I host mine at Giga Watt because of the noise and because they do repairs onsite so very little downtime no shipping. But if you want to sell your repaired unit I'd buy it for heating in the winter. I had one and foolishly sold it  this spring getting more than I paid for it and thinking new models would come out but doesn't seem like Bitmain is producing anymore R4 low noise home miners. So if you're trying to decide on paying for the repair or not I'd buy it for $1200 so double your money. To be fair you could get a decent amount more than $1200  reselling it on Amazon or even Ebay, so it sucks you got screwed but it's worth paying for the repair.  

[NotFuzzyWarm]

Is this the place you are talking about asking $600 for the board replacement? https://bitmainwarranty.com/product-category/repair-service/

Just curious if they are part of Bitmain or if they are independent repair service parts seller or part of Bitmain?...

sigh. ref https://bitcointalk.org/index.php?topic=2051284.msg20452798#msg20452798

[Liquid71]

Is this the place you are talking about asking $600 for the board replacement? https://bitmainwarranty.com/product-category/repair-service/

Just curious if they are part of Bitmain or if they are independent repair service parts seller or part of Bitmain?...

sigh. ref https://bitcointalk.org/index.php?topic=2051284.msg20452798#msg20452798

sigh sorry I took up your time, next time feel free to ignore me I don't like making people sigh 

[NotFuzzyWarm]

Sigh was just because your exact question was answered by me in the reply right after yours in that thread. One kinda expects it to have been seen...