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Author Topic: Poloniex zcash temporarily disabled  (Read 8083 times)
Muspelheim
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July 07, 2017, 07:19:30 PM
 #1

hello,
poloniex disabled zcash deposits and withdraws. My couple transactions does not seems in my balance. when will it gonna be enabled? anyone knows it? and what can i do my lost transactions?

if i open this topic to wrong side, sorry.
thank you for now.
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Metroid
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July 07, 2017, 07:37:05 PM
 #2

It's hell breaking loose, they don't want anybody to dump it, clearly. They are doing like gox did back in the day, maybe next will be disabling zcash trading.

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July 07, 2017, 08:01:10 PM
 #3

hello,
poloniex disabled zcash deposits and withdraws. My couple transactions does not seems in my balance. when will it gonna be enabled? anyone knows it? and what can i do my lost transactions?

if i open this topic to wrong side, sorry.
thank you for now.

There's no real point in asking about this here. Just open a ticket on poloniex.
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July 08, 2017, 05:04:45 PM
 #4

I'm curious to know if all transactions will be lost.. I know there are many people mining with poloniex address and change it for a large farm take long time
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July 08, 2017, 05:31:39 PM
 #5

Poloniex is a complete shit show. Tickets are not being answered. They owe me coins for almost two months now. Don't ever trade there anymore. You've been warned.



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July 08, 2017, 06:16:31 PM
 #6

I have been okay with poloniex, my only complain is they disabled the trolllbox.

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July 08, 2017, 06:52:03 PM
 #7

anyone know where the trollbox people went, IRC I assume?
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July 08, 2017, 08:12:02 PM
 #8


Poloniex Zcash wallet has been off before for short whiles before.

The deposits come when they re-enable their wallet.

Deposits go to blockchain, always, wallet is just a means to use keys to have your coins.

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July 08, 2017, 08:14:33 PM
 #9


Poloniex Zcash wallet has been off before for short whiles before.

The deposits come when they re-enable their wallet.

Deposits go to blockchain, always, wallet is just a means to use keys to have your coins.
That's common knowledge.
However, when a deposit which is logged on the blockchain does not appear in their wallet - and nobody answers any ticket at Poloniex - you're fukked.



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veil|     PRIVACY     
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|   NO ICO. NO PREMINE. 
   X16RT GPU Mining. Fair distribution.   
|      The first Zerocoin-based Cryptocurrency       
   WITH ALWAYS-ON PRIVACY.   
|



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July 08, 2017, 10:12:16 PM
 #10

That's common knowledge.
However, when a deposit which is logged on the blockchain does not appear in their wallet - and nobody answers any ticket at Poloniex - you're fukked.

It happened to me once, took few hours to appear on poloniex and was on blockchain for 2 days or so. I opened a ticket and they answered my ticket after 72 days, yes i counted. Something must have happened, it fixed on its own, imagine if I waited for support, 72 days. I never lost anything on poloniex.

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July 08, 2017, 10:17:17 PM
 #11

I'm currently at 19 days on a ticket for missing ETC deposits (on the blockchain, but haven't hit Poloniex). No response, no resolution. Frustrating.
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July 08, 2017, 10:46:18 PM
 #12

To be honest i am still kinda surprised that Polo is still alive - but that is how it is with dinosaurs- they are falling slowly Smiley
I've been one of the ppl affected by the no2fa-hack with some weird successful login in the night.
If only half of what can be read is true, 2fa won't save customers from all the stuff that goes on.
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July 09, 2017, 04:42:35 AM
 #13

HI , How to use Claymore mining eth + pasc same time , and pasc will sent to offline wallet . Can't trust Polo anymore Sad .
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July 09, 2017, 04:47:14 AM
 #14

hello,
poloniex disabled zcash deposits and withdraws. My couple transactions does not seems in my balance. when will it gonna be enabled? anyone knows it? and what can i do my lost transactions?

if i open this topic to wrong side, sorry.
thank you for now.

i don't know about this because i am not trading or making deposits and withdraws zcash. maybe its because there is any maintenance with the coins so they need to disable the wallet. but i think its normal if they disable while they fix the wallet and we can hope that there is no other problem with the wallet or with the coin.

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July 09, 2017, 09:52:27 PM
 #15

Took 5 days to credit my ETC deposits into my account.
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July 09, 2017, 10:54:03 PM
 #16

do these kind of things happen alot @ poloniex ?

bittrex better place ?
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July 10, 2017, 01:58:04 AM
 #17

This is unbelievable.

When I first made the transfer a few days back, there was no mention of the wallet being down (certainly not when clicking on [balances] / [deposits & withdrawals] to get the deposit address.

Now almost all of my crypto is tied up with these jokers.

I wouldn't even mind.. if they just had the decency to answer my support ticket and assure me I would see my Zcash again once the wallet is up.



 
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July 10, 2017, 02:23:18 AM
 #18

what other exchange recommend?, poloniex have the lowest tax.. thats why is so popular..
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July 10, 2017, 03:53:26 AM
 #19

This is unbelievable.

When I first made the transfer a few days back, there was no mention of the wallet being down (certainly not when clicking on [balances] / [deposits & withdrawals] to get the deposit address.

Now almost all of my crypto is tied up with these jokers.

I wouldn't even mind.. if they just had the decency to answer my support ticket and assure me I would see my Zcash again once the wallet is up.



 

my ticket sent on April just got answered last week! they seems to have loads of backlog. best part is it was not given me the answer completely so if i ask further question, guess have to wait for another 3 months!

Just have to set expectation to use Poloniex. Not sure other exchanges have similar issue. it is just demand  more than they can support now. I have my DAO wallet question still not answered so I am stuck with some DAO there too...
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July 10, 2017, 01:17:25 PM
 #20

Polo has been down for us for 3 days.
Have a lot of coin (Zcash) sitting in limbo waiting for them to get their poop in order.
Created a ticket and got an automated incomplete response, i.e. they had no clue when their Zcash wallet was going to be functional.
Currently mining to our own wallet accumulating coin.

I need recommendations for other exchanges to trade Zcash to BTC.

I smell a Mt. Gox coming

Thanks in advance.

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July 11, 2017, 07:29:51 AM
 #21

I transferred all my assets out
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July 11, 2017, 07:38:40 AM
Last edit: July 11, 2017, 09:17:49 AM by ioglnx
 #22

Waiting for 3 week for my ETC transfer too they don't even respond to ticket.

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Owning by now 18x GTX1080Ti :-D @serious love of efficiency
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July 11, 2017, 09:27:28 AM
 #23

They responded to my Ticket:

Quote
The wallet has been temporarily disabled for maintenance. Regular functions will resume once the wallet has finished undergoing the maintenance. We do not have an ETA at the moment. Deposits should be credited when the wallet is enabled. We are sorry for any inconveniences this may have caused you.

Best regards,

Cody.

Poloniex Support

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/298687


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July 11, 2017, 01:20:30 PM
 #24

I am sorry, but they run their shop like a kindergarten.

You are dealing with peoples money here.
Where is the News Announcement (not talking about the generic message they added)
The Updates every 6 or 12 or 24 hours letting us know whats going on?

I think we all would understand if they are having problems and need time to fix it... just let us know whats going on!
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July 11, 2017, 02:49:25 PM
 #25

I also have a ticket with Poloniex that went unanswered for about 2 weeks now. One of my BTC withdrawals has been stuck awaiting approval but they have yet to have the decency to answer me. I would completely not trust Poloniex from here on out. It was about .34 BTC so nothing so large but still large enough to be mad about.
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July 11, 2017, 04:19:10 PM
 #26

Does anyone know where I can exchange my ZEC? I have just 0.01 - so no bittrex because huge withdraw fee. Or can be ZCash exchanged directly to ex. credit card or paypal?
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July 11, 2017, 09:50:26 PM
 #27

Hi All,

Same issue here.  Mined two LTC blocks and still waiting for my wallet to be credited.  The blockexplorer showed the money getting to them and the money was in my wallet on explorer and confirmed.  Never appeared at Poloniex and then earlier today they disabled Litecoin wallet and they now up again but still no money.  It appears this is the norm.  

I have opened a ticket after waiting and am now on day 2 waiting for a reply.  Curious to see if anyone has had any similar issues when mining to Poloniex?  

Does anyone recommend any other wallets that are good for LTC and DASH mining?

Curious to see if anyone has had there issues resolved.

Ironically Cody must have been working today as I received a reply for at ticket I opened on June 6th, but the MORE IMPORTANT issue was ignored.

Wish there was a direct contact..




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July 12, 2017, 08:11:33 AM
 #28

Polo is horrible.  Stay far, far away from them.  Mine directly to cold storage or use Bittrex if you have to use an exchange.
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July 12, 2017, 08:14:32 AM
 #29

Hi All,

Same issue here.  Mined two LTC blocks and still waiting for my wallet to be credited.  The blockexplorer showed the money getting to them and the money was in my wallet on explorer and confirmed.  Never appeared at Poloniex and then earlier today they disabled Litecoin wallet and they now up again but still no money.  It appears this is the norm.  

I have opened a ticket after waiting and am now on day 2 waiting for a reply.  Curious to see if anyone has had any similar issues when mining to Poloniex?  

Does anyone recommend any other wallets that are good for LTC and DASH mining?

Curious to see if anyone has had there issues resolved.

Ironically Cody must have been working today as I received a reply for at ticket I opened on June 6th, but the MORE IMPORTANT issue was ignored.

Wish there was a direct contact..






No resolution here.
5 days and counting since ticket submission.
We are mining to our Zcash wallet, accumulating ZEC.
Another participant here recommended Bittrex for ZEC/BTC trading, we're looking into it.

Typically, we expect to trade ZEC for ~09% - ~15% of the spot price of BTC.
Less than 09% and we'll hold it and wait for a spike.

Don't do LTC/DASH so I'm of no help there. Sorry.

We traded (notice the past tense) on Polo because they're an American company (as are we) incorporated in DE.
As such they're subject to American Corporate Law.
We are not opposed to "lawyering up" and suing they're asses off, as we would with any other common thief.
One of our attorney's, come to think of it, has their offices in Dover on the Capitol Green.
They are very familiar with corporate law and class action suits, amongst other things.
They are expensive, but they get stuff done in a hurry, and are worth every penny.

Also have contacts in FBI Cyber Crimes Div. and Internal Revenue.

For us, this WILL be resolved favorably just like our "interactions" with Mt. Gox and Butterfly Labs.

Suffice to say, this is NOT our first rodeo.

To those that PM'ed, thanks for the response(s).

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July 12, 2017, 08:26:24 AM
 #30

As a footnote:
Earlier this year Polonix was forced to cease operations in Washington state.
http://sihtasutus.ut.ee/btc/PoloniexLending/poloniex-customer-service-number.php

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July 12, 2017, 08:34:37 AM
 #31

And then there's this:
http://www.coindesk.com/poloniex-loses-12-3-bitcoins-latest-bitcoin-exchange-hack/

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July 12, 2017, 08:45:32 AM
 #32

Polo has been down for us for 3 days.
Have a lot of coin (Zcash) sitting in limbo waiting for them to get their poop in order.
Created a ticket and got an automated incomplete response, i.e. they had no clue when their Zcash wallet was going to be functional.
Currently mining to our own wallet accumulating coin.

I need recommendations for other exchanges to trade Zcash to BTC.

I smell a Mt. Gox coming

Thanks in advance.

Check PM
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July 12, 2017, 09:21:14 AM
 #33


That happened in 2014.

Poloniex Loses 12.3% of its Bitcoins in Latest Bitcoin Exchange Hack
Mar 5, 2014 at 20:11 by Pete Rizzo
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July 12, 2017, 09:57:23 AM
 #34

I've been waiting for almost 2 months for them to address my ticket about a missing SC deposit. I wrote another 2 tickets since. Nothing was ever answered. My balance still shows zero.

Poloniex is a scam. There is no support desk. DO NOT USE THEM.



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July 12, 2017, 10:25:48 AM
 #35

OMG, stop with this FUD about Poloniex being a scam. This is exchange with over 400 million dollars turnover every day, what are you even talking about.
Yes, they have problems. Yes, their support is really bad latterly. Yes, they need to communicate more with people. But all these are common problems for exchanges. Stop believing in every post you see on the forum, there are many people that want to discredit Polo or any other exchange.
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July 12, 2017, 10:27:41 AM
 #36

OMG, stop with this FUD about Poloniex being a scam. This is exchange with over 400 million dollars turnover every day, what are you even talking about.
Yes, they have problems. Yes, their support is really bad latterly. Yes, they need to communicate more with people. But all these are common problems for exchanges. Stop believing in every post you see on the forum, there are many people that want to discredit Polo or any other exchange.
yes, especially when it's a new account..
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July 12, 2017, 11:12:34 AM
 #37

I always trusted Polo. They never scammed me. Maybe its because my biggest transaction is 3$.
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July 12, 2017, 11:42:54 AM
 #38

I have been okay with poloniex, my only complain is they disabled the trolllbox.
Bring the trollbox back!
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July 15, 2017, 06:33:14 AM
 #39

OMG, stop with this FUD about Poloniex being a scam. This is exchange with over 400 million dollars turnover every day, what are you even talking about.
Yes, they have problems. Yes, their support is really bad latterly. Yes, they need to communicate more with people. But all these are common problems for exchanges. Stop believing in every post you see on the forum, there are many people that want to discredit Polo or any other exchange.

So let's see. . .
2 Sr Members raise a flag or question a recent problem with an exchange and we're immediately trolls.

Well this troll, a company who mines for profit, has coin sitting in a t address at Polo and their wallet is unavailable (going on 11 days). But the're still taking/accepting mined coin. They previously have responded to tickets promptly. Now we get automated responses which contain no pertinent information regarding the submitted ticket.

And just for the record we are not a "new account" nor are we newbies to crypto currency mining.

"You can ignore reality. But you can't ignore the consequences of ignoring reality." -- Ayn Rand

In our opinion, something catastrophic has happened @ Polo. What, we have no clue (cuz' they're not talking). They're change in behavior is the type of behavior that failing exchanges/mining pools exhibit.

Time will tell if they "pull it together", but we're not taking that bet with our coin.

Update: Just logged into our Polo account and underwent a login verification. Typically, this crap only occurs when exchanges are reacting to a problem and are trying to verify account holder information.

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July 15, 2017, 07:42:31 AM
 #40

Poloniex has become a shitty exchange. Support is inexistent, literally. You open a ticket and it is ignored. I heard you need to go through reddit to actually get someone to help you. Seriously, wtf.

It used to be a nice place to trade. Glad I've removed most of my coins outta there.

If there's a lesson to be learned here is to NOT, I repeat, DO NOT, stash you coins at an exchange. Use your private secure wallets! Because on the day one of these large exchanges get hacked real bad (which happened last week in SK), you can say bye bye to your moneyz.

And just look what happened with SIA wallets (like 1 month or more to get withdrawals through), now ZEC too...imagine you wanna cash out and you can't get your money out because they are not capable of providing the needed support to resolve wallet issues quickly!
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July 15, 2017, 05:12:56 PM
 #41

ZEC deposits are pending during last week and no response from Polo support, looks not good....

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July 17, 2017, 06:14:49 AM
 #42

Logged into Polo.
ZEC was there (12 Days late).
Sold ZEC.
Withdrew BTC.

'bout time.
BTC/ZEC dropped to about half.
Lost $$$ on this, GROWL.
Won't make this mistake again.

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July 17, 2017, 09:08:30 AM
 #43

Now all working good
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July 17, 2017, 09:16:22 AM
 #44

I have read very bad eviews for Polonix recently.
Do we have any more decentralised exchanges like ethrdelta? I visited ethrdelta today but they only offer ETH pairs. No BTC pairs?
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July 17, 2017, 12:29:43 PM
 #45

Now all working good

Not actually. Some coins are still missing.
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July 17, 2017, 04:08:50 PM
 #46

Did they announce anything why it was like that? Any explanation? I use Polo for some coins, and i would like to know if i should continue using them. Smiley
dragonmike
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July 17, 2017, 05:47:21 PM
 #47

Now all working good

Not actually. Some coins are still missing.
Like my 2000 SC. From two months ago. Never ever showed up in the wallet, and no ticket was ever answered.
Fucking Scammers.



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PlanetCrypto
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July 20, 2017, 04:10:42 AM
 #48

Did they announce anything why it was like that? Any explanation?


Nope, Nada, Zip.

There are two kinds of companies.
Those that admit they've been hacked, and those that don't.
Opinions are like assholes, they all stink.
That's my stench.

I use Polo for some coins, and i would like to know if i should continue using them. Smiley

Bittrex is the only other exchange I half trust.
Their fee structure is significantly higher.

We now "sweep" all accounts to USD, nightly (like many "day traders" in the equities markets do).
And any accumulated coin is stored in our wallets on secure servers (something we know a little something about).

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PlanetCrypto
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July 26, 2017, 03:06:16 PM
 #49

Disabled AGAIN!

This is Bull crap.

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Wysi
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July 26, 2017, 07:18:37 PM
 #50

Roll on decentralised exchanges.

all these shit shows will be a thing of the past.

.
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