Poloniex zcash temporarily disabled

[MiningMania]

I transferred all my assets out

[ioglnx]

Waiting for 3 week for my ETC transfer too they don't even respond to ticket.

[gilad215]

They responded to my Ticket:

The wallet has been temporarily disabled for maintenance. Regular functions will resume once the wallet has finished undergoing the maintenance. We do not have an ETA at the moment. Deposits should be credited when the wallet is enabled. We are sorry for any inconveniences this may have caused you.

Best regards,

Cody.

Poloniex Support

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/298687

[dnyt]

I am sorry, but they run their shop like a kindergarten.

You are dealing with peoples money here.
Where is the News Announcement (not talking about the generic message they added)
The Updates every 6 or 12 or 24 hours letting us know whats going on?

I think we all would understand if they are having problems and need time to fix it... just let us know whats going on!

[gwestcot]

I also have a ticket with Poloniex that went unanswered for about 2 weeks now. One of my BTC withdrawals has been stuck awaiting approval but they have yet to have the decency to answer me. I would completely not trust Poloniex from here on out. It was about .34 BTC so nothing so large but still large enough to be mad about.

[Marekkon5]

Does anyone know where I can exchange my ZEC? I have just 0.01 - so no bittrex because huge withdraw fee. Or can be ZCash exchanged directly to ex. credit card or paypal?

[btccrowdfund]

Hi All,

Same issue here.  Mined two LTC blocks and still waiting for my wallet to be credited.  The blockexplorer showed the money getting to them and the money was in my wallet on explorer and confirmed.  Never appeared at Poloniex and then earlier today they disabled Litecoin wallet and they now up again but still no money.  It appears this is the norm.  

I have opened a ticket after waiting and am now on day 2 waiting for a reply.  Curious to see if anyone has had any similar issues when mining to Poloniex?  

Does anyone recommend any other wallets that are good for LTC and DASH mining?

Curious to see if anyone has had there issues resolved.

Ironically Cody must have been working today as I received a reply for at ticket I opened on June 6th, but the MORE IMPORTANT issue was ignored.

Wish there was a direct contact..

[TeamGreen]

Polo is horrible.  Stay far, far away from them.  Mine directly to cold storage or use Bittrex if you have to use an exchange.

[PlanetCrypto]

Hi All,

Same issue here.  Mined two LTC blocks and still waiting for my wallet to be credited.  The blockexplorer showed the money getting to them and the money was in my wallet on explorer and confirmed.  Never appeared at Poloniex and then earlier today they disabled Litecoin wallet and they now up again but still no money.  It appears this is the norm.  

I have opened a ticket after waiting and am now on day 2 waiting for a reply.  Curious to see if anyone has had any similar issues when mining to Poloniex?  

Does anyone recommend any other wallets that are good for LTC and DASH mining?

Curious to see if anyone has had there issues resolved.

Ironically Cody must have been working today as I received a reply for at ticket I opened on June 6th, but the MORE IMPORTANT issue was ignored.

Wish there was a direct contact..

No resolution here.
5 days and counting since ticket submission.
We are mining to our Zcash wallet, accumulating ZEC.
Another participant here recommended Bittrex for ZEC/BTC trading, we're looking into it.

Typically, we expect to trade ZEC for ~09% - ~15% of the spot price of BTC.
Less than 09% and we'll hold it and wait for a spike.

Don't do LTC/DASH so I'm of no help there. Sorry.

We traded (notice the past tense) on Polo because they're an American company (as are we) incorporated in DE.
As such they're subject to American Corporate Law.
We are not opposed to "lawyering up" and suing they're asses off, as we would with any other common thief.
One of our attorney's, come to think of it, has their offices in Dover on the Capitol Green.
They are very familiar with corporate law and class action suits, amongst other things.
They are expensive, but they get stuff done in a hurry, and are worth every penny.

Also have contacts in FBI Cyber Crimes Div. and Internal Revenue.

For us, this WILL be resolved favorably just like our "interactions" with Mt. Gox and Butterfly Labs.

Suffice to say, this is NOT our first rodeo.

To those that PM'ed, thanks for the response(s).

[PlanetCrypto]

As a footnote:
Earlier this year Polonix was forced to cease operations in Washington state.
http://sihtasutus.ut.ee/btc/PoloniexLending/poloniex-customer-service-number.php

[PlanetCrypto]

And then there's this:
http://www.coindesk.com/poloniex-loses-12-3-bitcoins-latest-bitcoin-exchange-hack/

[Marekkon5]

Polo has been down for us for 3 days.
Have a lot of coin (Zcash) sitting in limbo waiting for them to get their poop in order.
Created a ticket and got an automated incomplete response, i.e. they had no clue when their Zcash wallet was going to be functional.
Currently mining to our own wallet accumulating coin.

I need recommendations for other exchanges to trade Zcash to BTC.

I smell a Mt. Gox coming

Thanks in advance.

Check PM

[Mugtaiya]

And then there's this:
http://www.coindesk.com/poloniex-loses-12-3-bitcoins-latest-bitcoin-exchange-hack/

That happened in 2014.

Poloniex Loses 12.3% of its Bitcoins in Latest Bitcoin Exchange Hack
Mar 5, 2014 at 20:11 by Pete Rizzo

[dragonmike]

I've been waiting for almost 2 months for them to address my ticket about a missing SC deposit. I wrote another 2 tickets since. Nothing was ever answered. My balance still shows zero.

Poloniex is a scam. There is no support desk. DO NOT USE THEM.

[chohav]

OMG, stop with this FUD about Poloniex being a scam. This is exchange with over 400 million dollars turnover every day, what are you even talking about.
Yes, they have problems. Yes, their support is really bad latterly. Yes, they need to communicate more with people. But all these are common problems for exchanges. Stop believing in every post you see on the forum, there are many people that want to discredit Polo or any other exchange.

[flekkelek]

OMG, stop with this FUD about Poloniex being a scam. This is exchange with over 400 million dollars turnover every day, what are you even talking about.
Yes, they have problems. Yes, their support is really bad latterly. Yes, they need to communicate more with people. But all these are common problems for exchanges. Stop believing in every post you see on the forum, there are many people that want to discredit Polo or any other exchange.

yes, especially when it's a new account..

[Marekkon5]

I always trusted Polo. They never scammed me. Maybe its because my biggest transaction is 3$.

[mscurtains]

I have been okay with poloniex, my only complain is they disabled the trolllbox.

Bring the trollbox back!

[PlanetCrypto]

OMG, stop with this FUD about Poloniex being a scam. This is exchange with over 400 million dollars turnover every day, what are you even talking about.
Yes, they have problems. Yes, their support is really bad latterly. Yes, they need to communicate more with people. But all these are common problems for exchanges. Stop believing in every post you see on the forum, there are many people that want to discredit Polo or any other exchange.

So let's see. . .
2 Sr Members raise a flag or question a recent problem with an exchange and we're immediately trolls.

Well this troll, a company who mines for profit, has coin sitting in a t address at Polo and their wallet is unavailable (going on 11 days). But the're still taking/accepting mined coin. They previously have responded to tickets promptly. Now we get automated responses which contain no pertinent information regarding the submitted ticket.

And just for the record we are not a "new account" nor are we newbies to crypto currency mining.

"You can ignore reality. But you can't ignore the consequences of ignoring reality." -- Ayn Rand

In our opinion, something catastrophic has happened @ Polo. What, we have no clue (cuz' they're not talking). They're change in behavior is the type of behavior that failing exchanges/mining pools exhibit.

Time will tell if they "pull it together", but we're not taking that bet with our coin.

Update: Just logged into our Polo account and underwent a login verification. Typically, this crap only occurs when exchanges are reacting to a problem and are trying to verify account holder information.

[h311m4n]

Poloniex has become a shitty exchange. Support is inexistent, literally. You open a ticket and it is ignored. I heard you need to go through reddit to actually get someone to help you. Seriously, wtf.

It used to be a nice place to trade. Glad I've removed most of my coins outta there.

If there's a lesson to be learned here is to NOT, I repeat, DO NOT, stash you coins at an exchange. Use your private secure wallets! Because on the day one of these large exchanges get hacked real bad (which happened last week in SK), you can say bye bye to your moneyz.

And just look what happened with SIA wallets (like 1 month or more to get withdrawals through), now ZEC too...imagine you wanna cash out and you can't get your money out because they are not capable of providing the needed support to resolve wallet issues quickly!