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Author Topic: Poloniex Support Ticket over 1 month old  (Read 446 times)
grinmoure
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July 08, 2017, 04:16:02 PM
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Any advice on this?  I filled out a support ticket to Poloniex on June 2 because I mistakenly sent BTC to my USDT wallet at Poloniex from Coinbase.  The transaction was confirmed on blockchain explorer and I gave the transaction info to Poloniex.  Is Poloniex that backed up on support issues?

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sayyedraza
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July 08, 2017, 09:54:57 PM
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Any advice on this?  I filled out a support ticket to Poloniex on June 2 because I mistakenly sent BTC to my USDT wallet at Poloniex from Coinbase.  The transaction was confirmed on blockchain explorer and I gave the transaction info to Poloniex.  Is Poloniex that backed up on support issues?

if you file a ticket then they will reply you .. if you file ticket in wrong section might be you will get replay after few days
as per my experience they replied in with in 24 hour

Thanks
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Friday78
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July 09, 2017, 02:59:36 AM
 #3

My Ticket over 2 month
BillCoin
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July 09, 2017, 10:56:46 AM
 #4

I got a ticket over 2 weeks old and from what I see I have literally got not chance of getting a response at the near future.
I just hope that polo will start moving up things and will start to hire some new stuffs before everybody moves to other exchanges.

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shirazteam110
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July 21, 2017, 08:38:52 PM
 #5

My Ticket over 2 month

i got reply in Just 24 hour and 2nd reply was quick too
NO issue
BCTBF
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July 22, 2017, 01:02:18 PM
 #6

Any advice on this?  I filled out a support ticket to Poloniex on June 2 because I mistakenly sent BTC to my USDT wallet at Poloniex from Coinbase.  The transaction was confirmed on blockchain explorer and I gave the transaction info to Poloniex.  Is Poloniex that backed up on support issues?
I think this is not the problem with poloniex but this is purely because of your mistake. You send coin from coinbase to poloniex but the address you sent is wrong, then you ask for help to poloniex by wishing the lost coin is funded in your poloniex account. This has nothing to do with poloniex and coinbase, you better be careful and always check again before transacting.

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