Take a look here:
https://www.cryptocompare.com/wallets/gatehub/They are even worse than poloniex, customer service actually it is like not even working. So I am not having not even 5% confidence in this website.
Still they are appreciated, as I see this for example:
https://ripple.com/xrp/how-to-buy-xrp-on-gatehub/But as I see even ripple guys are saying:
Note: GateHub is a business that is wholly independent of Ripple. Ripple does not endorse GateHub, nor does Ripple make any representations or warranties with respect to GateHub’s services. It is advisable to always conduct your own due diligence before trusting your money to any third party.
The following general instructions are provided by Ripple, solely for your reference. Please be aware that the tools and UI provided by GateHub, as described below, could potentially change and we cannot guarantee the accuracy or completeness of the description below.
They are not a scam website for sure, but in the same time they are having problems