Bitcoin Forum
May 25, 2018, 10:55:10 PM *
News: Latest stable version of Bitcoin Core: 0.16.0  [Torrent]. (New!)
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: Poloniex staff, not replying to tickets bad support worse service  (Read 589 times)
BenCodie
Hero Member
*****
Offline Offline

Activity: 536
Merit: 500


View Profile
July 11, 2017, 07:21:01 PM
 #1

More then 9 days gone since i submitted my ticket on etc deposit issue but till now i didn't received any etc even i have provided them tx details of all transactions.

bad support
worse service


HDBITS.ORG INVITES FOR SELL
ETC Donation : 0xf8e2825052056ff5cdf1f776b0f433a4dd009cbf
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1527288910
Hero Member
*
Offline Offline

Posts: 1527288910

View Profile Personal Message (Offline)

Ignore
1527288910
Reply with quote  #2

1527288910
Report to moderator
1527288910
Hero Member
*
Offline Offline

Posts: 1527288910

View Profile Personal Message (Offline)

Ignore
1527288910
Reply with quote  #2

1527288910
Report to moderator
1527288910
Hero Member
*
Offline Offline

Posts: 1527288910

View Profile Personal Message (Offline)

Ignore
1527288910
Reply with quote  #2

1527288910
Report to moderator
jeanjean15
Jr. Member
*
Offline Offline

Activity: 48
Merit: 0


View Profile
July 11, 2017, 09:23:38 PM
 #2

Same for me .

It is a shame .
stomachgrowls
Hero Member
*****
Offline Offline

Activity: 700
Merit: 515


Crypto-Games.net: Multiple coins, multiple games


View Profile
July 12, 2017, 04:00:29 AM
 #3

More then 9 days gone since i submitted my ticket on etc deposit issue but till now i didn't received any etc even i have provided them tx details of all transactions.

bad support
worse service


You are not the only one since you are still lucky waiting for 9 days some do wait already for 45-55 days which is really insane considering that poloniex is a reputable site. I dont know why their support system do really suck on this time. If they did already fix loading issues then they should still maintain their support system because people will surely lost its interest on using it when it faces slow response on their service.


▄▄▄████████▄▄▄
▄██████████████████▄
▄██████████████████████▄
██████████████████████████
████████████████████████████
██████████████████████████████
██████████████████████████████
██████████████████████████████
██████████████████████████████
██████████████████████████████
████████████████████████████
██████████████████████████
▀██████████████████████▀
▀██████████████████▀
▀▀▀████████▀▀▀
   ███████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
███████
BTC  ◉PLAY  ◉XMR  ◉DOGE  ◉BCH  ◉STRAT  ◉ETH  ◉GAS  ◉LTC  ◉DASH  ◉PPC
     ▄▄██████████████▄▄
  ▄██████████████████████▄        █████
▄██████████████████████████▄      █████
████ ▄▄▄▄▄ ▄▄▄▄▄▄ ▄▄▄▄▄ ████     ▄██▀
████ █████ ██████ █████ ████    ▄██▀
████ █████ ██████ █████ ████    ██▀
████ █████ ██████ █████ ████    ██
████ ▀▀▀▀▀ ▀▀▀▀▀▀ ▀▀▀▀▀ ████ ▄██████▄
████████████████████████████ ████████
███████▀            ▀███████ ▀██████▀
█████▀                ▀█████
▀██████████████████████████▀
  ▀▀████████████████████▀▀ 
✔️DICE           
✔️BLACKJACK
✔️PLINKO
✔️VIDEO POKER
✔️ROULETTE     
✔️LOTTO
bite
Jr. Member
*
Offline Offline

Activity: 56
Merit: 0


View Profile
July 31, 2017, 06:17:45 PM
 #4

Same here,  #215627, I have been waiting just over 51 days and still no answer.

█ ▌▐▐ KEPLER // BRINGING AI & ROBOTICS TO THE BLOCKCHAIN▐ ▌▐ █ (http://keplertek.org/#)
Hoganye
Hero Member
*****
Offline Offline

Activity: 637
Merit: 501


The All-in-One Cryptocurrency Exchange


View Profile
July 31, 2017, 06:23:42 PM
 #5

More then 9 days gone since i submitted my ticket on etc deposit issue but till now i didn't received any etc even i have provided them tx details of all transactions.

bad support
worse service

Very normally, most trader in early 2017 know support Team of Poliniex very bad. They always reply slowly or never reply if you not try create more ticket or curse them. So, today I only trade on Bittrex because they have a Team support very fast and friendly, not as Poloniex Smiley

██████
███
███
███
███
███
███
███
███
███
███
███
███
                ▄███
              ▄███▌ █
             ▀▀▀██▄  █
           ▄███▄▄ ▀▀▀█
          █ █████▀▀▀▄▄
         ▄██ ███▄    █
        ▐███▀   ▀█   █
        ████     █   █
       ▄██▀▄█▄▄▄█▀   █
       ▀▄▄███▌      █
   ▄▄▄▀▀▀████       █
 ▄▀    ██ ██       █
▐▌     ██▌▐▌      ▀▄
█      ██ █         ▀▄
█      █▀▄▌          █
█   ▄▀█▄██           █
█ ▄▀      ▀▀▄▄▀▄     █
▀▀             █    █
               █  ▄▀
               ▀▄█
     ▀█████████████▄▄
  ▀ ▀▀▀███████████████▌
   ▀ ▀▀▀▀██▀▀▀▀▀▀██████         ▄███████▄      ▄▄███████▄    ▄███▄    ▄███▄ ▄███▄      ▄███▄
▀ ▀▀▀▀█████▄▄▄▄▄▄█████▌       ▄████▀▀▀████▄   ▐████▀▀█████   ▀████▄  ▄████▀ █████▄    ▄█████
    ▀▀███████████████▀       █████     ████▌          ████▌    ▀████████▀    █████▄  ▄█████▌
   ▀ ▀████████████████▀ ▀    ██████████████▌   ▄▄██████████     ▄██████▄      █████▄▄█████▌
     ██████      ██▀▀▀▀▀▀▀ ▀ █████▀▀▀▀▀▀▀▀    █████▀▀▀█████    ▄████████▄      ██████████▌
     ██████▄▄▄▄▄▄██████▄ ▄    ████▄▄   ▄▄█▄   ████▄  ▄█████  ▄█████▀▀█████▄     ████████▌
     █████████████████▀        ▀███████████   ▀████████████  ████▀    ▀████      ██████▌
     ██████████████▀▀             ▀▀▀▀▀▀▀       ▀▀▀▀▀▀ ▀▀▀    ▀▀        ▀▀        █████
                                                                                ▄█████
                                                                            ▄███████▀
                                                                            ▀████▀▀
███
███
███
███
███
███
███
███
███
███
███
███
██████
|█████████████████
███████████████████
█████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
███████████████████████
  WHITEPAPER 
  LIGHTPAPER...
|Instant Deposit
✓ 24/7 Support
Referral Program
tanghere02
Sr. Member
****
Offline Offline

Activity: 462
Merit: 250



View Profile
August 01, 2017, 10:01:22 AM
 #6

A lot of issues has been thrown at Poloniex currently and it is because of their technical support which is poorly addressed. The trollbox was taken down because they said they will focus more on the issues but it is still the same. And is even getting worse, I hope they fix it. I would suggest OP for you to send more tickets so they will read your concern.

           ▄▄█████████▄▄                         ▄█▄                ▀██████▄                   ▄██████▀
        ▄█████████████████▄▄                    ▄███▄                 ▀██████▄               ▄██████▀
         ▀███████████████████▄                 ▄█████▄                  ▀██████             ██████▀
           █▀▀       ▀▀████████▄              ▄███████▄                   ██████▄         ▄██████
  ▄█▄                    ▀██████▄            ▄█████████▄                   ▀██████▄     ▄██████▀
 ▄████▄                    ▀█████▄          ▄███████████▄                    ███████▄ ▄███████
▄█████▀                     ▀█████▄        ▄██████▀██████▄                     █████▀▀▀█████▀
██████                       ██████       ▄██████   ██████▄                     ▀█▀     ▀█▀
██████                       ██████      ▄██████     ██████▄                     █       █
██████                       ██████     ▄██████       ██████▄                   ▄█▄     ▄█▄
▀██████▄                    ▄█████▀    ▄██████         ██████▄                ▄█████▄▄▄█████▄
 ▀██████▄                  ▄█████▀    ▄██████                                ███████▀ ▀███████
  ▀██████▄               ▄██████▀    ▄██████                               ▄██████▀     ▀██████▄
   ▀████████▄▄       ▄▄████████▀    ▄██████                               ▄██████         ██████▄
     ▀███████████████████████▀     ▄██████                 ██████▄      ▄██████▀           ▀██████▄
       ▀▀█████████████████▀▀      ▄██████                   ██████▄   ▄██████▀               ▀██████▄
           ▀▀█████████▀▀         ▄██████                     ██████▄▄██████▀                   ▀██████▄
  O HOLD YOUR
OWN KEYS!
  O   O [SUCCESS   
RAISE
US$18mil+]
Glory90
Full Member
***
Offline Offline

Activity: 238
Merit: 100



View Profile
August 01, 2017, 04:15:59 PM
 #7

Many have warned
see their official twitter, filled with customer complaints.

some time ago, I also wrote & told what I was going through
i wrote it in this sub-forum
i have written that poloniex service is bad, because my support ticket has not been responded in a very long time.

im confused with their service, Chat rooms have been removed, why are their services getting worse?
deposit in the market takes a long time? 

it's really crazy








Strongkored
Legendary
*
Offline Offline

Activity: 938
Merit: 1000


View Profile
August 02, 2017, 02:28:44 AM
 #8

They closed the trollbox to redirect the Mod to responding each ticket support, but I feel the handler of their support ticket still the same even slightly worse, nearly 4 months sending a ticket support asking about verifying my account to level 2 to increase my limit withdrawal but they do not process it.
easytipz
Full Member
***
Offline Offline

Activity: 308
Merit: 102


Make it easy!


View Profile WWW
September 16, 2017, 08:20:03 AM
 #9

Same here! My ticket pending for about 9 days. They are ignoring me.

worldofcoins
Sr. Member
****
Offline Offline

Activity: 322
Merit: 250


View Profile
December 18, 2017, 07:35:06 AM
 #10

Im about to put scam accusation on them, giving them one more day

easytipz
Full Member
***
Offline Offline

Activity: 308
Merit: 102


Make it easy!


View Profile WWW
December 18, 2017, 10:18:54 AM
 #11

Im about to put scam accusation on them, giving them one more day

I have just taken a look on my ticket status, it is still pending...
What the fuk #Poloniex doing in over 3 months without reply my ticket. In another way, they tried to steal my money.

worldofcoins
Sr. Member
****
Offline Offline

Activity: 322
Merit: 250


View Profile
December 27, 2017, 02:32:33 AM
 #12

Im about to put scam accusation on them, giving them one more day

I have just taken a look on my ticket status, it is still pending...
What the fuk #Poloniex doing in over 3 months without reply my ticket. In another way, they tried to steal my money.

yes they are stealing money, more sites are becoming scam by the day

worldofcoins
Sr. Member
****
Offline Offline

Activity: 322
Merit: 250


View Profile
January 02, 2018, 10:35:05 AM
 #13

well I got a reply finally

Sjalero
Newbie
*
Offline Offline

Activity: 27
Merit: 0


View Profile
January 02, 2018, 10:55:00 AM
 #14

well I got a reply finally

How long have you been waiting? And was it solved?

I'm missing 20LTC for several days now. Nightmare...
Kronovestan
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
January 03, 2018, 06:11:27 AM
 #15

I did a withdrawl on the 30th and still have not heard back. Are they all on holiday?
okala
Full Member
***
Offline Offline

Activity: 308
Merit: 100


DocTailor ICO:


View Profile
January 03, 2018, 07:32:09 AM
 #16

I have never experienced this with my operations with poloniex since I started to trade through  them from the beginning of 2017 till now! But I expect them as one of the leading exchanges platform to have good relationship with there customers and being able answer the customers complain.

▬▬ • • •  DOCTailor    Unique self-customizing smart legal contract platform  • • • ▬▬
▬▬▬▬▬   ANN  Bounty  Whitepaper  ▬▬  Slack  Facebook  Twitter  Telegram  Linkedin   ▬▬▬▬▬
▌▌  Click for PRE-SALE  ▬▬▬  ICO: Mar 31st   ▐▐
Sjalero
Newbie
*
Offline Offline

Activity: 27
Merit: 0


View Profile
January 03, 2018, 09:23:55 AM
 #17

well I got a reply finally

How long have you been waiting? And was it solved?

I'm missing 20LTC for several days now. Nightmare...

What a relief, after some days of nail-biting I finally received my missing coins and a reply on my support ticket saying sorry for the delay.

Don't know whether it helped but I started a social media campaign yesterday. I seemed to be right thinking there was no support during 31st of dec and the 1st of jan. After the first working day in the New Year it has been solved.

Hopefully Poloniex will get their act together getting their systems working properly day and night, holiday or not, because you can't leave your customers in silence for several days when they're missing thousands of Dollars.
ghostunicorn
Full Member
***
Offline Offline

Activity: 173
Merit: 100


View Profile
January 03, 2018, 08:29:13 PM
 #18

I have never experienced this with my operations with poloniex since I started to trade through  them from the beginning of 2017 till now! But I expect them as one of the leading exchanges platform to have good relationship with there customers and being able answer the customers complain.

It's good for you. I made my trades on their platform 6 months ago and their customer ticket answering system is awful! They never answer your questions. I know some of the users couldn't get answers for couple of months, this is not fair. Avoid it.
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!