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Author Topic: Jaxx Shapeshift and no money.....  (Read 960 times)
thadiras
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July 15, 2017, 07:07:32 AM
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I used Shapeshift from ZEC to BTC and change all my money to BTC i got confirmation but no money. Im new to cryptocurrency, where the money should come to JAXX wallet or to someother adress?  What to do now?
Thanks for your help
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July 15, 2017, 07:31:43 AM
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How long has it been since you did the transactions? There have been other instances where the ShapeShift transaction from inside a wallet (like Jaxx or Exodus) takes a while. As for where it is going to go, when you did the conversion, what BTC address did you enter? That is where ShapeShift should send the coins.

thadiras
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July 15, 2017, 11:32:43 AM
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Thanks for your reply. I did it yesterday and i dont know where the money went i have not to put any bitcoin adress... i thought that it will be exchange directly to my jaax wallet, what i could do now?
HI-TEC99
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July 15, 2017, 05:13:39 PM
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Thanks for your reply. I did it yesterday and i dont know where the money went i have not to put any bitcoin adress... i thought that it will be exchange directly to my jaax wallet, what i could do now?

Try using the procedure in the quote if you mean shapeshift sent Bitcoin to your Jaxx wallet, but they aren't showing in it.

I haven't used Jaxx myself but apparently it often has problems syncing. Try installing the mycelium wallet on your phone and importing your jaxx wallet's seed words into it. Another user tried it and found the mycelium wallet recovered his Bitcoins.

There are similar complaints in this thread. This one reply says jaxx switches address automatically at certain time intervals, and often has problems syncing, so balances don't get displayed correctly. If that's true there's a chance your coins might still be accessible.

https://forum.z.cash/t/restore-t-adress-jaxx-wallet-warning/8225/34

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Don´t worry about the changed address. The address changes automatically at certain time intervals. Nevertheless, any previous address is still valid and can still be used.
I have just looked in my wallet: I am also missing some coins. But that´s not because the change of your adress. Jaxx currently must have a problem when retrieving the blockchain, so not all coins will be displayed. You can simply enter your t-address at Zchain11 and then you can see that all your coins are still there. Hopefully, Jaxx fixes the problem quickly!

Try importing your jaxx wallet's seed into mycelium's android wallet and see if your coins show up in it. According to this post the two wallets can use each others seed.

https://www.reddit.com/r/BitcoinBeginners/comments/5xt8m6/my_12_word_seed_from_jaxx_isnt_showing_my_balance/

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Jaxx follows BIP 32/39/44, so Copay (mobile and desktop) and Mycelium (Android, probably iOS) can restore the Bitcoin wallet from Jaxx.
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July 15, 2017, 05:42:59 PM
 #5

Thanks a lot!!!! 
It worked !!!
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