Duckdice.io [SCAM and SHADY behavior]

[yahoo62278]

The fact that the user was + when he canceled the bonus and they cleared his whole balance is criminal. Then they take the stance that they will donate his 2btc deposit(which they haven't showing a txid doing yet) and refund him nothing is also criminal. At the very least he should have been able to cancel the bonus and be left with a 2btc balance to play as he pleased.

The site is acting very shady with this situation and deposit bonus and i personally wouldn't deposit a dime there.

The neg tag will stay from me until they refund the user his 2btc. Even then i would only consider changing to a neutral tag.

[1713498444]

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[deepaksharma]

You only lose your whole balance if you are unlocking for a while. If you unlock after a few bets, you just lose a little amount.

If I unlock for a while, is it stated "cancel your bonus" or is it stated "cancel your hole balance"?
Lol it is whole Balance not hole... sounding naughty

Why would anyone agree to cancel his hole balance? If you continue to play nothing worse than exactly this can happen!

[game-protect]

You only lose your whole balance if you are unlocking for a while. If you unlock after a few bets, you just lose a little amount.

If I unlock for a while, is it stated "cancel your bonus" or is it stated "cancel your hole balance"?
Lol it is whole Balance not hole... sounding naughty

Why would anyone agree to cancel his hole balance? If you continue to play nothing worse than exactly this can happen!

The balance is like a hole, empty and no value!  

[slaman29]

This is why one should always clarify bonus rules. It was not clear in the first place. From my reading, it seems clear that "deposit is locked". Bonus is also "locked" and only added to balance after it is wagered.

Cancelling bonus should only mean what is says: cancelling bonus.

You can adjust the wording and meaning any way, but any justice system will use logic and ethics. You cannot cancel a bonus and lose your deposit.

[DuckDice.io]

The Bonus campaign will be closed soon (just because one member didn't read his confirmation messages)

[deepaksharma]

You only lose your whole balance if you are unlocking for a while. If you unlock after a few bets, you just lose a little amount.

If I unlock for a while, is it stated "cancel your bonus" or is it stated "cancel your hole balance"?
Lol it is whole Balance not hole... sounding naughty

Why would anyone agree to cancel his hole balance? If you continue to play nothing worse than exactly this can happen!

The balance is like a hole, empty and no value!  

Ty for informing us about their shady behaviour...gonna avoid this site meh 😉

[Roboabhishek]

Here is our final decision:

1. Bonus algorithm:

You may not like our Bonus algorithm and if you don't like it no one is forcing you to claim it. Users are notified about exact amount that will be subtracted from the balance and there is a specially designed confirmation screen where user confirm and agree with this. DuckDice shall not be liable for users who don't read confirmation screens.

Many members in this thread gave us their insight on how Bonus algorithm should work based on their opinion and we are very grateful to all of them. We may use this expertise in the future but this does not mean that current algorithm is flawed.

2. Refund:

DuckDice will not "negotiate with terrorists". We see this case as a pure blackmail and therefore DuckDice will not make any refund. There is nothing shady or scammy, it is user's responsibility to read confirmation messages. Better make a thread and ask how many members won big with our bonuses.

3. Solution:

The initial deposit of user Ozafejyw782 was 2 BTC and we will give this 2 BTC for charity. Transaction id will be added shortly

We have a negative trust because of this case now, but this doesn't frighten us, we believe that our position is correct and we will just regain user trust.

Wow for real that 3rd line in your case... I see it as a pure message to OP " Do whatever you want but you will not get your deposit back "
This is the worst case I have ever seen when a gambling website saying they don't care about their respect on this forum.
Also, you called OP a terrorist can you prove it?

[khufuking]

The Bonus campaign will be closed soon (just because one member didn't read his confirmation messages)

Hahahah this is one classic reply you really blaming Op for your fail !!!

The bonus campaign will be closed soon (Because we discovered it is broken and probably no one will ever take it again after saw how we ripoff anyone who get it  ) .

By the way no TX link for any kind of transaction to a charity have been posted  until this moment >

[RHavar]

The initial deposit of user Ozafejyw782 was 2 BTC and we will give this 2 BTC for charity. Transaction id will be added shortly

While I'm not sure this will materially change the situation; I do think this is a great gesture regardless. If you're still planning on doing it: I'd like to recommend a pretty great site http://www.givewell.org/ which does a lot of research on charities and the effectiveness of your donation.

[magneto]

@Duckdice it is sort of disgraceful how you're referring to the people playing at your site as "terrorists" and "blackmailers"

DuckDice will not "negotiate with terrorists". We see this case as a pure blackmail and therefore DuckDice will not make any refund. There is nothing shady or scammy, it is user's responsibility to read confirmation messages. Better make a thread and ask how many members won big with our bonuses.

I can assure you that you're the only company in the entire bitcoin world to say that when someone cancels their bonus their whole balance before that goes away with it. This is just unfair to the user, whether or not you made it clear. Plus he was in the positive, why would he logically cancel his balance and donate them to you?

Donating to charity isn't going to solve the issue. Coins belong to your customer and he hasn't given consent of giving it to anyone. Your rep isn't going to change as long as if you don't solve this issue. Plus, your customer WON money. If you were to donate the btc to charity, donate everything that he has won, not just the portion he deposited.

[shield132]

How can you prove that this man is terrorist? If you can not, then why do you say that? Lying again?
Hmm, I think not this man but you are "terrorist". Who gave you permission to use and spend his money as you wish? And after all you think that your reputation and trust is growing? haha, curious.
Would be glad if you edit your html page a little with text: Duckdice will stole your money if you participate in bonus.

Can't understand, did you create deposit bonus not for players but for your pocket?

[1982dre]

How can you prove that this man is terrorist? If you can not, then why do you say that? Lying again?
Hmm, I think not this man but you are "terrorist". Who gave you permission to use and spend his money as you wish? And after all you think that your reputation and trust is growing? haha, curious.
Would be glad if you edit your html page a little with text: Duckdice will stole your money if you participate in bonus.

Can't understand, did you create deposit bonus not for players but for your pocket?

Lol, bonus is a risk for both. A lot if users won with the bonus, even High rollers like Negan4.

How can a site steal money if the user was behind the buttons.

[Lutpin]

How can a site steal money if the user was behind the buttons.

Making the user acknowledge and confirm the action doesn't make the action itself any better.
The underlying rules are flawed, not how they are executed.
Also, as shown several times, the users are trapped in the bonus. You fail to address this issue or comment on it.

A lot if users won with the bonus, even High rollers like Negan4.

We're trying to discuss this case, and everything you can say in your defence is "others are winning from it".
Irrelevant.

[1982dre]

How can a site steal money if the user was behind the buttons.

Making the user acknowledge and confirm the action doesn't make the action itself any better.
The underlying rules are flawed, not how they are executed.
Also, as shown several times, the users are trapped in the bonus. You fail to address this issue or comment on it.

A lot if users won with the bonus, even High rollers like Negan4.

We're trying to discuss this case, and everything you can say in your defence is "others are winning from it".
Irrelevant.

I had comment already a lot if times in this issue. It's not me who made up the rules. Is this the best way for the bonus? I don't know, but that's how it worked.

The point is that everyone talking about that's made up to scam users. That's not the case here. Maybe the rules weren't that clear but it was never the intention to scam users with it.

As mention earlier is DD gonna stop the bonus for now so it won't happen again.

[Lutpin]

It's not me who made up the rules. Is this the best way for the bonus? I don't know, but that's how it worked.

You're just here to defend them, gotcha.

The point is that everyone talking about that's made up to scam users. That's not the case here. Maybe the rules weren't that clear but it was never the intention to scam users with it.

We said it was unethical, and it still is.
They were not just not clear, they were not existent.

but it was never the intention to scam users with it.

Yet it happened.

As mention earlier is DD gonna stop the bonus for now so it won't happen again.

Once again, not relevant to this case.
Sure, it avoids future incidents, but what happens with this one?

[RHavar]

@DuckDice.io, if I understand the facts correctly: You had a user with say: 9 BTC and 23% through his wager requirements. When he canceled the bonus, he ended up with nothing?

If so: The cancel button wasn't even a fair option to present him in the first place, as it literally has zero upside for the user. Even if this deal was signed and witnessed, it wouldn't be considered valid in most places, as under common law it fails a basic test known as "consideration"; which effectively says that for a deal to be fair and enforceable each party should receive a benefit as well as suffer a detriment.

Considering the user received absolutely nothing in return  (especially if he didn't read or understand), I would consider it highly unethical to not give him the option of reversing it, and restoring his account back to the state it was before hitting the button.

--

P.S. I think the donation to charity would be a fantastic gesture as well, but less important than ensuring this is made right.

[yahoo62278]

@DuckDice.io, if I understand the facts correctly: You had a user with say: 9 BTC and 23% through his wager requirements. When he canceled the bonus, he ended up with nothing?

If so: The cancel button wasn't even a fair option to present him in the first place, as it literally has zero upside for the user. Even if this deal was signed and witnessed, it wouldn't be considered valid in most places, as under common law it fails a basic test known as "consideration"; which effectively says that for a deal to be fair and enforceable each party should receive a benefit as well as suffer a detriment.

Considering the user received absolutely nothing in return  (especially if he didn't read or understand), I would consider it highly unethical to not give him the option of reversing it, and restoring his account back to the state it was before hitting the button.

--

P.S. I think the donation to charity would be a fantastic gesture as well, but less important than ensuring this is made right.

If they donate anything to charity, it should be from the 7btc the user was ahead. If the user isn't refunded his 2btc deposit and they use that to donate to charity, i will never adjust or remove my rating.

Their bonus terms were flawed and 100% in the houses favor. They are blatantly trying to screw you as a player if you accept the bonus. If your bonus is cancelled and you lose all your balance, then that shouldn't even be given as an option.

[actmyname]

If they donate anything to charity, it should be from the 7btc the user was ahead. If the user isn't refunded his 2btc deposit and they use that to donate to charity, i will never adjust or remove my rating.

OP should just be given 2 BTC. That was the user's intention, anyway.

Their bonus terms were flawed and 100% in the houses favor. They are blatantly trying to screw you as a player if you accept the bonus. If your bonus is cancelled and you lose all your balance, then that shouldn't even be given as an option.

Bolded is true. I'll clear up the misconception which I myself believed.The way it works is that the locked balance is subtracted from the player's current balance.

The locked balance increases with gross profit but does not decrease with any losing wagers. What this means is that if someone bets their entire balance twice, winning and losing, then upon cancellation the locked balance will be greater than their current balance thus resulting in the entire balance being wiped.

[game-protect]

You only lose your whole balance if you are unlocking for a while. If you unlock after a few bets, you just lose a little amount.

If I unlock for a while, is it stated "cancel your bonus" or is it stated "cancel your whole balance"?

Why would anyone agree to cancel his whole balance? If you continue to play nothing worse than exactly this can happen!

Got you here, because even after for a while it is still stated Cancel Bonus and not Cancel whole Balance!

[DuckDice.io]

@DuckDice.io, if I understand the facts correctly: You had a user with say: 9 BTC and 23% through his wager requirements. When he canceled the bonus, he ended up with nothing?

If so: The cancel button wasn't even a fair option to present him in the first place, as it literally has zero upside for the user. Even if this deal was signed and witnessed, it wouldn't be considered valid in most places, as under common law it fails a basic test known as "consideration"; which effectively says that for a deal to be fair and enforceable each party should receive a benefit as well as suffer a detriment.

Considering the user received absolutely nothing in return  (especially if he didn't read or understand), I would consider it highly unethical to not give him the option of reversing it, and restoring his account back to the state it was before hitting the button.

--

P.S. I think the donation to charity would be a fantastic gesture as well, but less important than ensuring this is made right.

If they donate anything to charity, it should be from the 7btc the user was ahead. If the user isn't refunded his 2btc deposit and they use that to donate to charity, i will never adjust or remove my rating.

Their bonus terms were flawed and 100% in the houses favor. They are blatantly trying to screw you as a player if you accept the bonus. If your bonus is cancelled and you lose all your balance, then that shouldn't even be given as an option.

7btc is a great thing to make but makes no sense in this case, the bonus was only 20% unlocked – so 5 btc is still not a profit but something you need to unlock first.