Can't be really sure about what happened here since OP did not give full details of what happened (addresses, txs, support tickets). I would be so surprised to learn that Shapeshift collaborated with Exodus. As far as Exodus is concerned, isn't your private keys already available for you? You are only using the software, not storing the keys at them.
Googled Exodus scam and no good hits either. Unless he used a fake Exodus.
Yes this is what I thought initially! Exodus wallet I though was very secure
as the users are in control of the private keys, its not like an online wallet
on and exchange.
Hmm I dont doubt the OP and I am very sorry that it has happened to him
but I would think there is something else at play here with no disrespect to the OP.