Degen.com | Fastest Growing Online Casino & Sportsbook | DEGEN VIP Transfer

[LordShanken]

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Are you really not going to address all these complaints you can see in this thread?

Putting out new promotions without properly addressing user questions and issues won't help at all.

You seem like a well-maintained, high-quality casino, so don't let this image be damaged, as it will be difficult to rebuild later.

[CryptoBuds]

I've been following the case on the other threads about it and it doesn't look good.
Bookmakers are free to set their own odds, and it’s also quite common for them to limit your bets or even ban you if they detect you are a bettor who makes profit regularly. But for them not to pay out on bets they’ve allowed you to place when you win with some lame excuse really takes the biscuit.
Since these issues are being raised here, it would be good if the representative on the forum took a more active role in dealing with them.

I wouldn't necessarily call their claim lame TBH. It's one thing to have some bets on incorrect odds and another to have all or most of your bets on them as the latter could suggest you are chasing these errors. It is interesting that one user is already flagged in 2 other sites.

Tho at the moment, these cases aren't fleshed out yet so anything could happen and claims from both sides are yet to be proven.

I don't think it's fair to jump to conclusions about who's right and who's wrong. Sportsbooks certainly have the right to void or cancel bet that are accepted due to an honest mistake or a clear incorrect line.

However they also have the burden of proving that a mistake actually happened. Simply saying weak line after a player has requested withdrawal is not enough for me.

Is this the only incident against them? If this is just a one off or isolated incident then I would definitely give the bookie some time to clarify their position. But if multiple users start reporting similar experiences where their winning bets were cancelled and the same odds provider is involved then it is definitely something to take seriously and be wary of.

However they must explain that this decision was made in accordance with their T&C. It is not a decision made hastily after winning customer.

[Synchronice]

No, they don't respond there either. The casino systematically ignores all complaints.

I did not notice they had an open accusation case

Can we know who is the sportbook, because if there are no simillar reports from other casinos with the same sport book we can confirm they are lying to not pay the earnings

I was not expecting this from Degen after playing with the free bet promotion. The casino did not look to be shady

They are using betby. It's actually about value betting (allegedly) but the weak line term has created confusion to other folks. Going forward, they should use the term value betting so there will be less confusion.

In any case, it would be a bad look if they don't respond soon.

Every sportsbook, that uses betby, has issues with the customers. I don't understand why companies choose betby either after knowing that every sportsbook gets in some kind of trouble by partnering them. In my previous campaign, Chips was using betby and had lots of complaints too. I think that there are two options. Either betby really works extremely bad for customers or betby is too good to catch abusers (I mean that since many sportsbooks use them, betby shares data from all of them and then makes analysis of this data and blocks abusive customers). I have no idea which possibility is true though.

[Free Market Capitalist]

I don't think it's fair to jump to conclusions about who's right and who's wrong. Sportsbooks certainly have the right to void or cancel bet that are accepted due to an honest mistake or a clear incorrect line.

However they also have the burden of proving that a mistake actually happened. Simply saying weak line after a player has requested withdrawal is not enough for me.

Is this the only incident against them? If this is just a one off or isolated incident then I would definitely give the bookie some time to clarify their position. But if multiple users start reporting similar experiences where their winning bets were cancelled and the same odds provider is involved then it is definitely something to take seriously and be wary of.

I've counted three.

As what I can see the degen rep's account cant take any action as he might be not someone who is responsible to answer accusation so he needs to forward it to other person/team who is in charge for such a case.

That's what I was thinking, maybe the "rep" here is just a member of the staff who doesn't deal with these matters and only knows about promotions and general information about the casino.

[salad daging]

Every sportsbook, that uses betby, has issues with the customers. I don't understand why companies choose betby either after knowing that every sportsbook gets in some kind of trouble by partnering them. In my previous campaign, Chips was using betby and had lots of complaints too. I think that there are two options. Either betby really works extremely bad for customers or betby is too good to catch abusers (I mean that since many sportsbooks use them, betby shares data from all of them and then makes analysis of this data and blocks abusive customers). I have no idea which possibility is true though.

Betby is a popular sportsbook provider nowadays so many casinos use this provider, including some other big casinos, which I know most crypto casinos always choose betby providers over others, and to be honest I myself am used to the UI/UX friendly interface of this provider, of course in terms of complaints a lot, I don't feel it so much.

There is someone who reveals even the betby's Sportsbook provider is bad, can be said to outline his "big scam" they say - I can not conclude which is right and wrong someone might be able to judge his.

See this thread.  Crypto sportsbook provider Betby is big scam?!


My bet😁

[knuckey]

Every sportsbook, that uses betby, has issues with the customers. I don't understand why companies choose betby either after knowing that every sportsbook gets in some kind of trouble by partnering them. In my previous campaign, Chips was using betby and had lots of complaints too. I think that there are two options. Either betby really works extremely bad for customers or betby is too good to catch abusers (I mean that since many sportsbooks use them, betby shares data from all of them and then makes analysis of this data and blocks abusive customers). I have no idea which possibility is true though.

Betby is a popular sportsbook provider nowadays so many casinos use this provider, including some other big casinos, which I know most crypto casinos always choose betby providers over others, and to be honest I myself am used to the UI/UX friendly interface of this provider, of course in terms of complaints a lot, I don't feel it so much.

There is someone who reveals even the betby's Sportsbook provider is bad, can be said to outline his "big scam" they say - I can not conclude which is right and wrong someone might be able to judge his.

See this thread.  Crypto sportsbook provider Betby is big scam?!


My bet😁

I'm quite used to Betby, for some reason I feel confused when I want to place a bet at a different casino, during my time gambling I've never had any problems with sports betting, only minor issues that can be resolved quickly, the only frequent problem is a bit slow because Betby needs at least 10 minutes to verify the bet before it can be withdrawn. By the way, your bet has a pretty good chance of winning

[Potato Chips]

I don't think it's fair to jump to conclusions about who's right and who's wrong. Sportsbooks certainly have the right to void or cancel bet that are accepted due to an honest mistake or a clear incorrect line.

However they also have the burden of proving that a mistake actually happened. Simply saying weak line after a player has requested withdrawal is not enough for me.

Is this the only incident against them? If this is just a one off or isolated incident then I would definitely give the bookie some time to clarify their position. But if multiple users start reporting similar experiences where their winning bets were cancelled and the same odds provider is involved then it is definitely something to take seriously and be wary of.

However they must explain that this decision was made in accordance with their T&C. It is not a decision made hastily after winning customer.

Dw, no one is jumping to conclusions lol. I just saw degen replied on ContestHunters, they said evidence will be supplied https://contesthunters.com/disputes/13

[Bitcoin_Arena]

Are you really not going to address all these complaints you can see in this thread?

Putting out new promotions without properly addressing user questions and issues won't help at all.

You seem like a well-maintained, high-quality casino, so don't let this image be damaged, as it will be difficult to rebuild later.

I think some representatives are mostly focused on marketing promotions vs. resolving disputes, which is why some of them don't respond to accusations or take so long to do so. Maybe they could get someone to handle the disputes so that the reputation does not go down the drain.

[Don Pedro Dinero]

I wouldn't necessarily call their claim lame TBH. It's one thing to have some bets on incorrect odds and another to have all or most of your bets on them as the latter could suggest you are chasing these errors. It is interesting that one user is already flagged in 2 other sites.

So, wtf is wrong with that? I know that this is no exclusive of this casino but the fact that many bookmakers take action against punters for so-called ‘value bets’ is just an excuse for them not to pay up. If you offer bets and the punter knows how to spot mistakes, that’s your problem. You run the site, you’re free to set the odds, to offer whatever bets you like, and you have far more capital than the player. I know that things like this are common in sports betting, which is why I hardly ever bet on sports. Just like restricting or banning players they identify as winners.

[Potato Chips]

So, wtf is wrong with that? I know that this is no exclusive of this casino but the fact that many bookmakers take action against punters for so-called ‘value bets’ is just an excuse for them not to pay up. If you offer bets and the punter knows how to spot mistakes, that’s your problem. You run the site, you’re free to set the odds, to offer whatever bets you like, and you have far more capital than the player. I know that things like this are common in sports betting, which is why I hardly ever bet on sports. Just like restricting or banning players they identify as winners.

TBH, we can have a discussion of whether such thing is inherently wrong all we want just like all the other lengthy threads about this, but the fact remains that some sites don't welcome this.

IMO, if you wanna take advantage of the mispriced odds as in consistently bet on most/all of them, make sure the site welcomes this otherwise you gotta bear the risk. From degen's terms and conditions, they don't welcome it.

Anyway, nothing is confirmed yet so best to watch how the mediation would go.

[Don Pedro Dinero]

TBH, we can have a discussion of whether such thing is inherently wrong all we want just like all the other lengthy threads about this, but the fact remains that some sites don't welcome this.

IMO, if you wanna take advantage of the mispriced odds as in consistently bet on most/all of them, make sure the site welcomes this otherwise you gotta bear the risk. From degen's terms and conditions, they don't welcome it.

I can put in my ToS that you have to give me a kidney if you value bet but that doesn't make the clause fair or legal.

I don't know if you know about the story of Pelayo's family but in a nutshell, they detected some physical defects in the casino roulette wheels that meant certain numbers tended to come up more often. They knew how to exploit this by betting on those numbers, made a lot of money and when the casinos realised, they banned them. The matter ended up in court and the court ruled in their favour – the Pelayo family’s – meaning that if you run a casino, you are responsible for ensuring everything runs smoothly, and if you make a mistake and a player spots it and takes advantage of it, that’s your problem.

I believe that sports bettors affected by these clauses – with restrictions, bans and the confiscation of funds – should join forces to bring class action lawsuits on this matter.

[Potato Chips]

I can put in my ToS that you have to give me a kidney if you value bet but that doesn't make the clause fair or legal.

Ngl, that made me chuckle. Though we are comparing apples and oranges. we can't really compare an obvious hyperbole which everyone and their mothers would agree that is wrong compared to odds clauses which would certainly be debatable.

I don't know if you know about the story of Pelayo's family but in a nutshell, they detected some physical defects in the casino roulette wheels that meant certain numbers tended to come up more often. They knew how to exploit this by betting on those numbers, made a lot of money and when the casinos realised, they banned them. The matter ended up in court and the court ruled in their favour – the Pelayo family’s – meaning that if you run a casino, you are responsible for ensuring everything runs smoothly, and if you make a mistake and a player spots it and takes advantage of it, that’s your problem.

I believe that sports bettors affected by these clauses – with restrictions, bans and the confiscation of funds – should join forces to bring class action lawsuits on this matter.

1. Laws differ per jurisdiction. Just because it was ruled out to be that way in another country doesn't mean it will be the same for all cases in other jurisdictions. We have to take into account how complex the case is as well.

In general, I don't necessarily agree with every court ruling either like how they did with privacy companies but that's just my personal opinion. This is my first time hearing about the pelayo's case and personally, I am not siding with the exploiters. I don't get it. Should we be siding to people who exploit systems/games?

2. This is not a close comparison either. Firstly, casino game vs online sportsbook. The latter has a shit load of markets with moving odds that has to update in real time and is so much more complex to maintain than a physical roulette.

[Don Pedro Dinero]

Ngl, that made me chuckle. Though we are comparing apples and oranges. we can't really compare an obvious hyperbole which everyone and their mothers would agree that is wrong compared to odds clauses which would certainly be debatable.

We aren't comparing anything we are exemplifying a point.

There have been unfair terms imposed by banks and other companies—aside from casinos—that were accepted by customers but were later declared illegal by the courts, and the companies have had to pay the price.

1. Laws differ per jurisdiction. Just because it was ruled out to be that way in another country doesn't mean it will be the same for all cases in other jurisdictions. We have to take into account how complex the case is as well.

They don't differ so much in developed countries as for unfair practices.

I don't get it. Should we be siding to people who exploit systems/games?

Of course. We are not talking about a hacker that gets into a banking system to steal money, we are talking about people who bets what the casino offers.

2. This is not a close comparison either. Firstly, casino game vs online sportsbook. The latter has a shit load of markets with moving odds that has to update in real time and is so much more complex to maintain than a physical roulette.

So, what? If the system is too complicated for you, don't offer those bets. What you want to do is place some bets and make sure you win, but if you see that the bettor is winning a lot, you make up an excuse—like saying he's value betting or some similar excuse—so you don't have to pay him.

None of this makes sense: if they don't want users to bet on "weak lines" (whatever that may be), they shouldn't offer them. They're not paying back the users who lost, so they shouldn't confiscate winnings either!