They answered one of my tickets (but not the one that I wanted them to reply to...) a few weeks later.
So, the good news is you have good hope to eventually recover your money, the bad news is it could take weeks given their response rate.
I guess the only option if you don't want to run into the ticket waiting game again is to avoid them altogether.
i'm really beginning to fear that we are headed for an exchange meltdown, but i don't know which exchange is most likely to fail.
i've seen dozens of complaints in the past few days (and i haven't been looking for them) about missing ETH withdrawals from bitfinex. that's scary, because they are repeatedly publishing transactions to peoples' histories which don't exist, leading me to wonder how safe their automated ETH withdrawals are. lots of complaints about strange glitches in the interface (like the OP) too.
to hear bitfinex tell it, they have a huge influx of customers and this is the reason for the massive slowdown in support responses. but that doesn't add up to me. they haven't had any fiat inflows into the exchange in many months - zero new money! meanwhile, $300 million in USDT has been created out of thin air, and the only explanation that doesn't equal money printing is that all that money left bitfinex for other exchanges.
so there's no money in, and lots of money out, yet bitfinex is growing like mad, and this explains the support backlog?
*does not compute*
