Hello,
I created account few days ago and deposited 0.01 according to your 110% bonus back then.
Then I wagered 0.88BTC according to you bonus rules. But nothing happens with my account. Where is the bonus?!
Username: masterzino
NUMBER OF BETS 24091
TOTAL WAGERED 0.88087057
TOTAL PROFIT -0.00302299
WINS 11959
LOSSES 12132
W/L RATIO 0.986
Hi,
Please read the terms of deposit bonus on this page again(
https://bitcointalk.org/index.php?topic=2188489.0). You have to reply with your username on the deposit bonus thread(
https://bitcointalk.org/index.php?topic=2188489.0). There was no reply from you on that thread. If you wanted the deposit bonus you should have replied in the deposit bonus thread (
https://bitcointalk.org/index.php?topic=2188489.0).
Next time don't edit your OP for terms of deposit bonus.
You just lost me as a client.
I read your terms but somehow missed the part where I need to post there. As nobody posted username in time of reading. And I'm not about 0.011BTC.
Why?
- You are not asking for 2FA on withdraw.
- You are pointing 2 different withdraw time:
"Withdrawals are processed instantly most of the times."
"Your withdrawal request is under process. You will get the transaction id below once your withdrawal is processed.
Expected Time Frame: 30 Minutes to 12 Hours"
And I guess withdraw are complete manual as mine is still pending.
- 'snip... We have no control over the fee charged by the bitcoin network. The fee may vary between 0.00020000 BTC to 0.00300000 BTC.'
It's matter of principle. You need to put a lot of work before your site become playable and I to feel safe there as a client.
Next time don't edit your OP for terms of deposit bonus.
We never edited the OP of deposit bonus terms. The terms of deposit bonus is available on a different thread and the thread is still live without any edit. You can read the terms on the link below:
https://bitcointalk.org/index.php?topic=2188489.0
We included the link of the deposit bonus thread on this thread. Since the deposit bonus period is over, i have removed that link alone from this thread.You just lost me as a client.
I read your terms but somehow missed the part where I need to post there. As nobody posted username in time of reading. And I'm not about 0.011BTC.
Sorry to see you go. We are making few changes on the site in the next couple of days. We will do whatever is possible to please you on the new version.
Only one client replied on the deposit bonus thread and he got the deposit bonus. I too really don't know how you have missed it. We will bring deposit bonus in the new version soon. We will make sure that you are compensated then.Why?
- You are not asking for 2FA on withdraw.
- You are pointing 2 different withdraw time:
"Withdrawals are processed instantly most of the times."
"Your withdrawal request is under process. You will get the transaction id below once your withdrawal is processed.
Expected Time Frame: 30 Minutes to 12 Hours"
And I guess withdraw are complete manual as mine is still pending.
- 'snip... We have no control over the fee charged by the bitcoin network. The fee may vary between 0.00020000 BTC to 0.00300000 BTC.'
It's matter of principle. You need to put a lot of work before your site become playable and I to feel safe there as a client.
If you have enabled 2FA in your account, you will be asked for 2FA during login. We feel that should be sufficient for a user. User may get annoyed if the site asks for 2FA every time. I have personally got annoyed in such cases when i use to play in other sites. Hence we never enabled 2FA for withdrawals. If many people requests for this feature, we can implement it.
What do you mean by 2 different withdraw times?
During the business hours, withdrawals are processed within few minutes. Some times it may take up to 12 hours.
Your withdrawal is already processed. Yes the withdrawals are manually approved. Earlier we had auto withdrawal and few players tried duplicate withdrawals. Hence we made it semi automatic. We just have to check the account and approve or decline the withdrawal requests. Most of the times, it is processed in less than 30 minutes.
Regarding the fee, we do not charge any fee for us. Only the network fee is deducted automatically from the requested amount.
Thanks for your valuable feedback. We will try our level best to satisfy each and every player.
