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November 03, 2017, 02:55:33 AM |
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stay the heck away from Quadra!! - They take 3-4 times longer the industry average to get verified and brutal customer service.
It was suppose to take 24 max 48 hours to get verified and so after 48 hours i began sending support tickets inquiring if they need more info or what was delaying my file? NO reply and about 4 of these. I finally got concerned and tracked them down on Facebook, sent them, private Msg - no reply, So I gave them a negative review on the site and asked what was taking so long and told them that I just wanted their attention and then I would delete the review... anyways it got their attention.... less than 3 minutes after posting, Quadra get SUPER DEFENSIVE AND CHILDISH, I get a very nasty message back from them saying how they are are the best, and faster exchange and that my account is suspended/Banned ..... WOW is all I could say, So i documented all of this experience form start to finish and I later followed up with their support team explaining what had occurred and stating again I was only trying to get their attention after being ignored for much longer then they said it would take, And that I had intentions of deleting the post if it hurt their feelings. I just couldn't believe a fellow Canadian run business would treat potential clients like that. Very immature. So Please do yourself a favor and avoid. Feel free to share this message as well.
I had full intentions of even after this event sending them some of my business but they stuck up their noses at me like i was dirt. So now I'm making it MY BUSINESS to save as many people from these immature clowns as I can.
Cheers and sorry about the long post, as I'm sure you can tell i'm very frustrated with them.
GL B
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