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Author Topic: GPU warranty trick - Question  (Read 1286 times)
Brucelats
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August 31, 2017, 03:45:53 PM
 #1

Greetings!


Is it possible to swap GPU-s for warranty?

Let me explain.

I have 10 Zotac GPU-s and i have bill for them. If i bought 1 more Zotac GPU without bill/invoice (they wont approve my warranty if something fu*ks as they require if you to have invoice) and that one malfunctions, can i switch serial number labels from a GPU that i legit bought in a store, put it on that malfunctioning GPU without a bill and return them that GPU that didnt had invoice, so they take my warranty on that GPU.

Some guy is selling cheap GPU-s without invoice but in case something goes wrong i would like to be able to claim warranty somehow. They are legit GPU-s ofc, unopened and such, but he doesnt give me bill as he gets them from somewhere and doesnt pay taxes for it.

Cheers!

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August 31, 2017, 04:05:27 PM
 #2

Even if it's possible, don't do that dude
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August 31, 2017, 04:30:40 PM
 #3

Greetings!


Is it possible to swap GPU-s for warranty?

Let me explain.

I have 10 Zotac GPU-s and i have bill for them. If i bought 1 more Zotac GPU without bill/invoice (they wont approve my warranty if something fu*ks as they require if you to have invoice) and that one malfunctions, can i switch serial number labels from a GPU that i legit bought in a store, put it on that malfunctioning GPU without a bill and return them that GPU that didnt had invoice, so they take my warranty on that GPU.

Some guy is selling cheap GPU-s without invoice but in case something goes wrong i would like to be able to claim warranty somehow. They are legit GPU-s ofc, unopened and such, but he doesnt give me bill as he gets them from somewhere and doesnt pay taxes for it.

Cheers!

People like you is why I do not sell on eBay anymore. Too many buyer's filing fake defective claims and swapping and seller's taking a hit.

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Brucelats
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August 31, 2017, 04:32:07 PM
 #4

Greetings!


Is it possible to swap GPU-s for warranty?

Let me explain.

I have 10 Zotac GPU-s and i have bill for them. If i bought 1 more Zotac GPU without bill/invoice (they wont approve my warranty if something fu*ks as they require if you to have invoice) and that one malfunctions, can i switch serial number labels from a GPU that i legit bought in a store, put it on that malfunctioning GPU without a bill and return them that GPU that didnt had invoice, so they take my warranty on that GPU.

Some guy is selling cheap GPU-s without invoice but in case something goes wrong i would like to be able to claim warranty somehow. They are legit GPU-s ofc, unopened and such, but he doesnt give me bill as he gets them from somewhere and doesnt pay taxes for it.

Cheers!

People like you is why I do not sell on eBay anymore. Too many buyer's filing fake defective claims and swapping and seller's taking a hit.


Even if it's possible, don't do that dude

Why?


But it's retarded. IF i legit bought Zotac card for example and lost my invoice or something, i am not able to claim warranty. That sux... if i have a card and that card is faulty factory should replace it regardless. It's their obligation to make sure card works for 3 years after it's been produced... doesnt matter if i have invoice or not lolz xD


Actualy i do not plan to fu*k anyone. I just want my card replaced. If seller replace the card and card is really faulty, they dont lose anything. It's not like i sold something that's faulty or refunded cash after sale etc.



And this what you say about ebay. That is a bit different. They take ur working card and put their defective and tell it doesnt work. Then you do really take a hit. But if seller returns the item and all labels are correct, unless there is some inner label or inside BIOS then seller might have problems. But in that case i wouldnt do it. I would try do it only if i can really make this faulty card without invoice appear as one i bought with invoice.

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August 31, 2017, 04:42:18 PM
 #5

No guarantee for warranty will not accept or send the card does not repair.

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August 31, 2017, 04:59:24 PM
 #6

Replacing cards an trying to trick a seller is not quite good idea.
If you lost your invoice, just ask your seller for another one, and then send it for repair.

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August 31, 2017, 06:30:32 PM
 #7

By using the mail system you are committing a felony right there which is good for 5 years and nice hefty fine, not to mention also possible fraud charges that Zotac or the seller might pursue.

Contact the seller and ask for a new invoice. If they don't respond, contact Zotac and show them the paypal or credit card statement. Zotac should be able to estimate the manufacture time and should work with you.

Swapping serial labels makes you an asshat and you're asking for negative trust just for considering that kind of unethical behavior.

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August 31, 2017, 07:04:40 PM
 #8

This is why I am really surprised why manufacteurs don't permanetely imprint the serial # onto the PCB or at least somewhere on the ROM where it can't be altered.

I had this issue a few years ago with my R9 270X, basically the Serial # sticker blew off somewhere probably due to heat. But they still accepted since I had the receipt.

Really genius to put a 1 cent sticker which is held on by glue on something that reaches >100C on a $600 GPU.

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August 31, 2017, 07:19:24 PM
 #9

This is why I am really surprised why manufacteurs don't permanetely imprint the serial # onto the PCB or at least somewhere on the ROM where it can't be altered.

I had this issue a few years ago with my R9 270X, basically the Serial # sticker blew off somewhere probably due to heat. But they still accepted since I had the receipt.

Really genius to put a 1 cent sticker which is held on by glue on something that reaches >100C on a $600 GPU.
Well, I bet they do have some sort of identification, they cannot have such a breach. People would abuse it constantly, they definitely have the serial number printed somewhere not visible. The sticker seems just for reference I think, even though they claim that it voids the warranty if removed.






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August 31, 2017, 07:51:42 PM
 #10

Greetings!


Is it possible to swap GPU-s for warranty?

Let me explain.

I have 10 Zotac GPU-s and i have bill for them. If i bought 1 more Zotac GPU without bill/invoice (they wont approve my warranty if something fu*ks as they require if you to have invoice) and that one malfunctions, can i switch serial number labels from a GPU that i legit bought in a store, put it on that malfunctioning GPU without a bill and return them that GPU that didnt had invoice, so they take my warranty on that GPU.

Some guy is selling cheap GPU-s without invoice but in case something goes wrong i would like to be able to claim warranty somehow. They are legit GPU-s ofc, unopened and such, but he doesnt give me bill as he gets them from somewhere and doesnt pay taxes for it.

Cheers!



Isn't there a manufacturer's warranty ?


Maybe you don't have to go to the seller...I would try to do an RMA with the manufacturer...usually these things have at least a 1 year warranty (the serial number should be tied to a manufactured date).

Also, few people do this, but if you bought it with a Visa card that might have extended your warranty to 2 years OR there might be buyer protection against non-working electronics (through visa, but I'm sure they don't make it easy to get a refund).


Keep us updated




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August 31, 2017, 10:10:43 PM
 #11

I guess i wont mess with it. Probably wouldnt work. But it's sad i cannot claim manufacturer warranty if i dont have invoice. I wanted to buy some cheap RoG Strix 1070 for around 350 euros but i dont want to take the risk.

I'll rather pay 100 euro more and be safe for next 3 years.

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September 01, 2017, 02:21:54 AM
 #12

"cannot claim manufacturer warranty if i don't have invoice"


Laws very from country to country, I'm not familiar with the laws in your country, BUT some manufacturers will say things that are not legal...check with the laws of your country/state and make sure what they are saying is true to the law.


Did you use a credit card to buy the card?

How did you buy the non-working card?


Also there are some video's online about diagnosing and fixing cards, but that is a long shot.


Zotac's warranty policy seems ridiculous and probably not legal in many countries, especially EU countries.

https://www.zotac.com/in/page/product-warranty-policy


OP where are you from?
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September 02, 2017, 01:33:50 PM
 #13

"cannot claim manufacturer warranty if i don't have invoice"


Laws very from country to country, I'm not familiar with the laws in your country, BUT some manufacturers will say things that are not legal...check with the laws of your country/state and make sure what they are saying is true to the law.


Did you use a credit card to buy the card?

How did you buy the non-working card?


Also there are some video's online about diagnosing and fixing cards, but that is a long shot.


Zotac's warranty policy seems ridiculous and probably not legal in many countries, especially EU countries.

https://www.zotac.com/in/page/product-warranty-policy


OP where are you from?

I am from Europe - Croatia. Basicaly i have 10 Zotac cards that i bought from a store and i have invoice. But found some guy that can get also cheap Zotac cards, same model, but like 20% cheaper. Downside is, he doesnt give an invoice. So was thinking either to change labels (but i guess it's to risky) or if something goes wrong with GPU, claim factory warranty.

I contacted Zotac via live chat, i told i am from Europe, croatia and asked can i claim warranty if i dont have invoice. Guy said no xD

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September 02, 2017, 05:14:57 PM
 #14

"cannot claim manufacturer warranty if i don't have invoice"


Laws very from country to country, I'm not familiar with the laws in your country, BUT some manufacturers will say things that are not legal...check with the laws of your country/state and make sure what they are saying is true to the law.


Did you use a credit card to buy the card?

How did you buy the non-working card?


Also there are some video's online about diagnosing and fixing cards, but that is a long shot.


Zotac's warranty policy seems ridiculous and probably not legal in many countries, especially EU countries.

https://www.zotac.com/in/page/product-warranty-policy


OP where are you from?

I am from Europe - Croatia. Basicaly i have 10 Zotac cards that i bought from a store and i have invoice. But found some guy that can get also cheap Zotac cards, same model, but like 20% cheaper. Downside is, he doesn't give an invoice. So was thinking either to change labels (but i guess it's to risky) or if something goes wrong with GPU, claim factory warranty.

I contacted Zotac via live chat, i told i am from Europe, croatia and asked can i claim warranty if i dont have invoice. Guy said no xD

How did you pay the guy? I don't know if your country has consumer protection laws, even without an invoice, if you paid with a Visa card you might have some protection.

I've read Zotac's warranty information. At this point I would RMA the thing without the invoice...just follow the online instructions...and send it back.


They have a 2 year warranty, if the item was not made more than 2 years ago, logic would dictate that it is less than 2 years old and would fall in the warranty period.


Or call and talk to a supervisor, tell them the production line of the card is not older than 2 years, you lost the paper work, etc...maybe let him/her know you are part of a BIG online community that is following the outcome of this (and hoping for good results).








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September 02, 2017, 05:54:19 PM
 #15


But it's retarded. IF i legit bought Zotac card for example and lost my invoice or something, i am not able to claim warranty. That sux...

I would agree with you on that point and you would probably be able to make a claim if you persisted hard enough. But on the other hand why wouldn't you have an invoice if you as you say legitimately bought the card from an authorized re-seller? At the least, they could send you a new copy so you could receive service.

if i have a card and that card is faulty factory should replace it regardless. It's their obligation to make sure card works for 3 years after it's been produced... doesnt matter if i have invoice or not lolz xD


This is totally disagree with you on. They are under no obligation to honor a warranty for cards that are not sold through authorized channels.

Say for instance they manufactured a batch of cards that didn't pass their QA testing for some reasons, and maybe they have a contract with a recycling company to buy the defective cards from them at a bit less than cost and the other company makes its money by reclaiming the components. Now that other company goes through and tests each card before the reclaiming process, and maybe they are a bit unscrupulous. They may set cards aside that might fire up and kinda run, and then sell these at a discount (compared to normal wholesale) to another shady re-seller, who turns around and sells them to someone like you for a discount. Of course no one can offer an invoice as the whole thing is shady as hell but they do lure in some people who think getting a 40-50% discount on a brand new card is somehow legit.

Well now then we have a card that the manufacturer thought was disposed of turning back up to be serviced from a scammed customer. So how is that their responsibility to fix?

Of course this is just one of hundreds of possible scenarios of how you came to posses your card, but the point is if the seller is not willing to provide documentation or a invoice with a valid serial number to obtain warranty, you should be looking to shop elsewhere. You bought the card at a discount knowing that it could be an gamble, and now that you have lost that bet you want the manufacturer to come to the rescue. Sorry to say, but with that attitude you seem to be not a lot better than the scammers who took advantage of you in the first place.
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September 02, 2017, 06:20:05 PM
 #16

In my country this was done massively until now. Sellers both online and offline shops now require you to stick a serial number to the card and if you bring the card without that serial number , and many other identifiable serials of the card itself. They attach it to the back of the card with a scotch. If you have removed it, you have removed warranty.

To the person who quit selling on ebay, you can start selling with these conditions, pretty sure no scammer will be in your way if you apply these tricks when selling graphic cards, but you can apply this to any product.

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September 02, 2017, 07:39:22 PM
 #17

Im willing to bet they will change warranty options very soon...if they havent already.  Good GPU's like EVGA don't need to, because their fans,etc, actually last long and thus are good for mining.  Some still have sleeve bearing fans, and those will die and be RMA.  I wouldnt try to scam the company for a repair...its because of people that do so that rules get worse for everyone else.

                                 
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September 02, 2017, 10:33:57 PM
 #18


But it's retarded. IF i legit bought Zotac card for example and lost my invoice or something, i am not able to claim warranty. That sux...

I would agree with you on that point and you would probably be able to make a claim if you persisted hard enough. But on the other hand why wouldn't you have an invoice if you as you say legitimately bought the card from an authorized re-seller? At the least, they could send you a new copy so you could receive service.

if i have a card and that card is faulty factory should replace it regardless. It's their obligation to make sure card works for 3 years after it's been produced... doesnt matter if i have invoice or not lolz xD


This is totally disagree with you on. They are under no obligation to honor a warranty for cards that are not sold through authorized channels.

Say for instance they manufactured a batch of cards that didn't pass their QA testing for some reasons, and maybe they have a contract with a recycling company to buy the defective cards from them at a bit less than cost and the other company makes its money by reclaiming the components. Now that other company goes through and tests each card before the reclaiming process, and maybe they are a bit unscrupulous. They may set cards aside that might fire up and kinda run, and then sell these at a discount (compared to normal wholesale) to another shady re-seller, who turns around and sells them to someone like you for a discount. Of course no one can offer an invoice as the whole thing is shady as hell but they do lure in some people who think getting a 40-50% discount on a brand new card is somehow legit.

Well now then we have a card that the manufacturer thought was disposed of turning back up to be serviced from a scammed customer. So how is that their responsibility to fix?

Of course this is just one of hundreds of possible scenarios of how you came to posses your card, but the point is if the seller is not willing to provide documentation or a invoice with a valid serial number to obtain warranty, you should be looking to shop elsewhere. You bought the card at a discount knowing that it could be an gamble, and now that you have lost that bet you want the manufacturer to come to the rescue. Sorry to say, but with that attitude you seem to be not a lot better than the scammers who took advantage of you in the first place.


So far all my cards i have are legit bought and all my warranties are fine. But i found some seller selling 20% cheaper GTX's 1070, and one of models he sells are Zotacs, but he doesnt give any invoice with them. So i was curtious can i switch labels or just use warranty without invoice in case this cheaper Zotac malfunctions while mining.

I noticed switching labels can be risky and stupid so i wont try that.

Second is try to claim warranty without invoice. Although i havent bought anything from him yet but i am curious if i buy it, can i settle my warranty, coz maybe seller tries to fuck me up if i try to ask him for replacement. I cant rely on him, i rather make sure i can do this directly with Manfacturer.

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September 02, 2017, 11:12:33 PM
 #19

Don't buy hardware from shady people; it's just asking to get screwed sooner or later. Unless you know them and trust them, don't do it.... especially if they don't provide the paperwork you need for a manufacturer warranty. For all you know they stole them from a Zotac Warehouse.

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September 02, 2017, 11:40:40 PM
 #20

haha, who else would try to pull this shit other than some guy from my goddamn country... Grin

anyways, I assume you bought your card(or intend to) via njuškalo(croatia's craigslist)
that's the thing when buying stuff from craigslist, you have to realize you're getting(at best) a new/not used much or used product which comes cheaper than buying from an authorized seller/retailer for the price of not getting a warranty and possibly a product without included accessories you would get otherwise.

In other words, buying stuff from craigslist/ebay/etc. is a gamble and the question is can you afford that?
if you can't, then save up some more and buy cards from a retailer like most people do.
or accept a gamble but don't ever try to pull that thing...

people are not that stupid.

actually card's serial number provides some info such as manufacturer, date of production, type of gddr memory(i think)...

from zotac:
Warranty claims will be void if the user:
·         Tampers, defaces, or removes any stickers containing product identification information such as model number, serial number, or part number.
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