changelly

[energized]

Used changelly to change eth to usdt. then had it sent from changelly to an exchange.

input hash is fine.
output hash says invalid.
so changelly never technically sent the money.

had emails yesterday with the company but they requested output hash which i couldnt provide because i am a operating room nurse and didnt have the time to look all of that up.
sent the information today (early) and i have had not one response all day.

its only over 3 eth total. but the coin i was going to invest in shot up 3x its value. so now im losing money and my mind.

any help or suggestions is appreciated.