Probably many of you have noticed that occasionally Waves Lite Client has long interruptions and wondered what was going on. After my talks with the support today I found the answer of this question for myself and if you read the conversation you can make up your mind for yourself.
Dear Sir,
Yesterday 5.01.2018 I left Waves platform with *** Bitcoins and *** Waves in it.
My last order in the DEX was for buying *** Waves at *** Bitcoins which I cancelled.
This morning my balance is *** Btc and *** Waves which is not correct.
Can you fix it?
Regards
PS. Nothing on your support website yesterday showed that you will be doing maintenance work and there would be interruptions.
Reply
Support Agent 4 hours ago
Hello.
Due to the important update in the full node code, a few hours ago the orders were canceled and the funds were returned. For this reason, please place new orders. If you got some transaction yesterday you need to contact the Sender to they repeat your output transaction.
The network is operating in normal mode.
Thank you for understanding!
Reply
JunoCoin 4 hours ago
This answer is not serious. You cancelled already filled orders and you changed my balance. My balance shows less then it was even before your changes.
You have to fix my balance at your own expenses because it is not my fault that you were doing something esterday and did not even boder to make announcement before that so every one can decide whether to trade and take a risk or wait.
Reply
Support Agent 4 hours ago
If yesterday, during the work with the node, you received the funds in your account, then these funds were returned to the sender. In this case, you should contact the sender's support with the request to repeat the outgoing transaction.
if during work with the node you had open orders, then they were canceled. In this case, you need to create orders again.
Reply
JunoCoin 3 hours ago
You are not reading carefuly. We are talking about Waves DEX orders. In my case I had *** btc and *** waves in the account yesterday morning before starting trading and before you starting changes. During the day my balance reached *** btc and *** waves. This morning my bitcoin balance is empty and I have *** Waves. You cancelled already filled orders. It is imposible for me to ask some one from the DEX traders.
Reply
Support Agent 3 hours ago
During the work with the node, programmers returned parts of the blocks back, so all the balances changed: the orders were canceled and the transactions were returned to the senders.
In other words, you did not sell or buy anything. In this case, you need to create orders again.
Reply
JunoCoin 3 hours ago
If I did not buy or sell anything where these *** Waves come from.
Do you understand that I left my account in state with no Waves in it and I find it this morning with no Bitcoins in it and full of Waves.
Reply
Support Agent 3 hours ago
That mean your buy order have filled after/before the work with the node.
Reply
JunoCoin 3 hours ago
That means I lost $*** because of your actions which I believe you will pay even in Waves. Thank you.
Next time when you decide to make changes inform everyone well in advance on your support web site.
Reply
Support Agent 2 hours ago
The history of all orders and transactions is available in the Explorer -
https://wavesdesk.com/account/3P*****************R3
You can independently calculate the balance taking into account the amount of incoming and outgoing transactions and amount of orders. Then provide these calculations to us.
Reply
JunoCoin 2 hours ago
The calculations which i made are based on my balance which the platform showed yesterday late afternoon and this morning. They were *** btc and *** waves yesterday, and *** btc and *** waves this morning. I use the current coinmarketcap.com rates. What I want is my balance which I last saw yesterday afternoon or at least the balance which I had yesterday morning before the trading and before the changes which you made - *** btc and *** waves.
Reply
JunoCoin 1 hour ago
Are you still taking a decision or you are living everything the way it is?
Reply
Support Agent 28 minutes ago
The history of all orders and transactions is available in the Explorer -
https://wavesdesk.com/account/3P6***************nR3
You can independently calculate the balance taking into account the amount of incoming and outgoing transactions and amount of orders. Then provide these calculations to us.
Before the change of balance you can not determine the appropriate balance transactions and trading history.
Reply
JunoCoin 15 minutes ago
What balance do you want me to calculate? The information which you are giving is after you changed the blocks. In this case the balance is already calculated and I don not agree with it.
Reply
Support Agent 2 minutes ago
After the upgrade, the block system returned to the state before the specific block. That is, all orders and transactions committed earlier were canceled and returned to the senders.
If yesterday, during the work with the node, you received the funds in your account, then these funds were returned to the sender. In this case, you should contact the sender's support with the request to repeat the outgoing transaction.
if during work with the node you had open orders, then they were canceled. In this case, you need to create orders again.
Reply
JunoCoin less than 1 minute ago
All this was clear from the beginning. What is not clear is why your programmers return parts of the blocks back. Doing this they literally change the balances of the wallets which brings losses to some people like me and profits to other people /may be the programmers/.
You can not call this decentralized platform and decentralized exchange if you are able to change blocks back to where you like. This is called manipulation and fraud and I will bring this to the attention of the sociaty. I consider this case closed.
