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Author Topic: Has anyone completed the MtGox verification yet?  (Read 2593 times)
kicir
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June 23, 2011, 06:12:02 PM
 #1

it's been more than 48 hours since I submitted my claim to MtGox to have access again to my account

the link they provided me to check the status of the revision still reads "Your account recovery request is pending review by our staff"

have they or have they not started sending emails with further details about how to access our accounts?

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Chucksta
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June 23, 2011, 06:31:05 PM
 #2

I still haven't heard anything, but it will be another 9 hours before 48 hours will have passed since applying Sad

Tijs
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June 23, 2011, 06:59:59 PM
 #3

same here, and I'm definitely past 48hrs.
Maybe they won't activate accounts until (just before) the new site goes live?
Tronlet
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June 23, 2011, 07:01:32 PM
 #4

Haven't either.

iBug
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June 23, 2011, 07:08:40 PM
 #5

I was amongst the very first to claim their account and that's over 50 hours ago ... but still no details on how to login or if there's some information missing to claim my account.

I think it's a bad thing to resume trading only one hour after the site re-opens.
There's no way they can handle all those support requests from the users without claimed account when the site re-opens at 3:00 AM GMT.
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June 23, 2011, 07:11:59 PM
 #6

That's just a preliminary step. The important milestone is when people are successfully completing big withdrawals and receiving their funds from Mt. Gox without problems. If there's any stalling on delivering cash, something is very wrong at Mt. Gox.
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June 23, 2011, 07:16:10 PM
 #7

That's just a preliminary step. The important milestone is when people are successfully completing big withdrawals and receiving their funds from Mt. Gox without problems. If there's any stalling on delivering cash, something is very wrong at Mt. Gox.

like they lost their money, or the intrusion is worse than what they say?
Friskynet
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June 23, 2011, 10:07:27 PM
 #8

I too are nervously waiting for verification - Questions arise.

Has my account been compromised and someone else has claimed it?
I saw the stolen data and my login, email and password hash were there for the world to see.

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June 23, 2011, 10:14:47 PM
 #9

They've previously said the final step will come when the servers are live, wouldn't make any sense to tell you "go to www.abc.com and enter your details there" if www.abc.com is offline


Sorry, I was wrong:

    Once you have gone through the first step of reclaiming your account at claim.mtgox.com an email will be sent to the email address registered with your account.
    Within that email a link is provided that you will need to click. This will verify that you are the original owner of the Mt.Gox account that was reclaimed.
    When we have received enough reclaim requests, a follow up email with further instructions on how to access your account will be sent out.
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June 23, 2011, 10:38:40 PM
 #10

    When we have received enough reclaim requests, a follow up email with further instructions on how to access your account will be sent out.
That makes sense.  If they get two reclaim requests from different people for the same account, there's clearly trouble. By waiting, they can check for that.
At least everyone who's been on line through this debacle and got their reclaim request in should be protected.

Dormant accounts, not so much.

Again, it would be a good idea from now on not to keep balances in an "exchange". Sweep the Bitcoins out to your wallet and the cash to your bank account every day.  Dwolla is cheap enough to allow that.
Friskynet
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June 24, 2011, 01:39:45 AM
 #11

Friday June 24th  01:40 GMT

"Users with reclaimed accounts will be able to login to Mt.Gox on Friday June 24th at 3:00 GMT"

- Less than 1.5 hrs until Mt Gox goes back online. No emails No anoucements.
iBug
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June 24, 2011, 01:46:27 AM
 #12

My account recovery request has been accepted, less than 2 hours before they PLAN to re-open Mt. Gox. (http://forum.bitcoin.org/index.php?topic=21727.0)

Let's hope everything works as expected. But I'm not totally optimistic.
Friskynet
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June 24, 2011, 02:26:44 AM
 #13

I just got this back from Mt Gox Support

Hello,

Before 3:00 GMT on Friday June 24th you will receive an email from us advising that either


A) Your claim was successful and you can login to Mt.Gox once the site is up.

or,

B) We require more information to process and authorize your claim.


We appreciate your continued patience as we work to get everything back online.

Thanks,

MtGox.com Team
bitcoinTrader
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June 24, 2011, 03:47:00 AM
 #14

My claim request has been accepted.

kicir
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June 24, 2011, 04:49:00 AM
 #15

It's 4:48 GMT and there's still NO email with the claim resolution from MtGox, are they counting GMT wrong? what's going on?

Tronlet
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June 24, 2011, 04:56:49 AM
 #16

This is my theory on why it's completely valid for them to be taking so long, please read: http://forum.bitcoin.org/index.php?topic=21676.msg273585#msg273585

Or tl;dr version: The longer it takes before an account is verified, the bigger the chance that the real user will file a claim for an account in the event that a scammer has access to enough info to claim an account. More than one claim will delay things, especially if both have valid info, and then the real person would hopefully get their account.

Super tl;dr: The longer it takes the less likely people are to get scammed and have all their stuff stolen.

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June 24, 2011, 04:58:55 AM
 #17

I'm confirmed, had a strong password. Which is good, since I already changed it in Lastpass.  Cheesy

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bitboy
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June 24, 2011, 05:08:29 AM
 #18

My account recovery request has been accepted too. I had a strong password too and I am one of the first 500 customer registered on that famous hacked list. Hope the Mt.Gox team will get all the accounts sorted as soon as possible.

Please download the current Bitcoin logo and other graphics here. | For donation: 1BcQPKcvgLtBp8ZrRSHWewpd3h97BqEQb3
Bit_Happy
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June 24, 2011, 05:24:02 AM
 #19

That's just a preliminary step. The important milestone is when people are successfully completing big withdrawals and receiving their funds from Mt. Gox without problems. If there's any stalling on delivering cash, something is very wrong at Mt. Gox.

like they lost their money, or the intrusion is worse than what they say?

Last night they demonstrated they have at least 424,242 BTC, however there does seem to be evidence the intrusion was worse than they say. Strange, and oh so slowwwwwwwwwww.

15DYJpWJe9H1YofsNQbP9JEWWNn7XPZgbS
kicir
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June 24, 2011, 05:42:26 AM
 #20

I'm curious: how does MtGox know if a user's password was strong enough?

so MtGox employees have access to our passwords??

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