Cryptocurrency exchange BTC-e is beefing up support ahead of a planned trading relaunch this week.

BTC–e, which began allowing account withdrawals earlier this mont after a crackdown by U.S. authorities, announced today that it would begin accepting English and Russian-language support tickets through a new portal.

In that news update, BTC-e outlined that it would only be responding to certain queries (primarily related to withdrawals and deposits made between July 25 and August ) until it launches its new trading platform on September 15.

That the exchange would launch an expanded support functionality is perhaps a relief to some users. Signs on social media indicate some are still experiencing problems with their accounts, including some issues related to two-factor authentication. BTC-e's news update said that it would begin addressing 2FA problems "after [users pass] the verification on the new platform."

The move comes just over a month after BTC-e first declared its intention to relaunch, claiming that it had secured just over half of the funds it initially held.

Greek police, acting on a U.S. warrant, arrested one of the exchange's alleged operators in July, a move quickly followed by the seizure of BTC-e's web domain as well as the levying of a $110 million fine by the U.S. government. That alleged administrator, Alexander Vinnik, has meanwhile issued comments to the media declaring that he is innocent.

https://www.coindesk.com/btc-e-opens-user-support-tool-ahead-bitcoin-trading-relaunch/

Anything that isn't btc-e.nz should be seen as a phising site, unless BTC-E announces otherwise from their main forum/twitter account, or through the btc-e.nz site. People lately have been flooded with phising mails in order to obtain user information - everything should be trashed immediately. This is nothing more than common sense stuff, so I don't really understand why certain people till this day still don't seem to understand this. It's not 2002/2003 anymore. Other than that, the relaunch is coming closer and closer, and for me the most important aspect to focus on, will be how the token market will be operating in terms of value. I do expect a massive wave of token dumps to happen initially, so I prefer to keep holding the tokens for a few weeks to perhaps a few months - there is no need to rush things for me. The only initial priority for me is to withdraw my crypto funds immediately.