CEX.IO SCAM

[dekana]

I have the same issue,

I withdraw 40 USD to my visa ( ONLY AS A TEST THANK GOD )

its been "processed" but hasn't arrived. The transaction was initiated in early January.

I submit a ticket and it gets automatically closed.

In last year I applied for a higher verification level.

I finally get a response this week "We are waiting for your answer" but I am the last one to answer the ticket. They have all my documents, extended KYC questionaire, bank statements etc and they just close the ticket without actually doing anything.

sad really

[1713979306]

1713979306

[1713979306]

1713979306

[1713979306]

1713979306

[tricker01]

I also withdraw my amount in CEX and it was transacted after long period of time. It was almost 6 months before received, I guess systems of CEX have a lot of problems that need to resolve. Hoping that all withdrawals will be paid because reputation of projects was totally damaged and trust of many users will possibly gone due to too much delayed of almost all transactions.

[CEX]

I have the same issue,

I withdraw 40 USD to my visa ( ONLY AS A TEST THANK GOD )

its been "processed" but hasn't arrived. The transaction was initiated in early January.

I submit a ticket and it gets automatically closed.

In last year I applied for a higher verification level.

I finally get a response this week "We are waiting for your answer" but I am the last one to answer the ticket. They have all my documents, extended KYC questionaire, bank statements etc and they just close the ticket without actually doing anything.

sad really

Kindly tell us your user ID or support ticket number so that we could check the case.

[gregi1]

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.

[CEX]

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.

The only thing I would tell about CEX.IO here is that we are not trying to fool people. We are doing everything possible to ensure that our customers receive the service they deserve.

[gregi1]

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.

The only thing I would tell about CEX.IO here is that we are not trying to fool people. We are doing everything possible to ensure that our customers receive the service they deserve.

Give back my BCC.

[Beginner85]

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

[CEX]

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.

[wallexon163]

On January 16, your financial department employee wrote that they sent funds. Who lies from you? Is not it cheating? On February 12,  you said that the finance department understands, it's been 14 days since you just play fools. You are provided with EVERYTHING so that you can return the funds back. What's stopping you? Not the desire to part with money?

[Beginner85]

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.

Cex.io sent the money right on time which was on 15.02.2018, but the Turkish banking system took so much time to deposit the funds in to the bank account. So thank you very much and I do apologize for my posts..

[GeneralJarmen]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

[shitcoinoffering]

Here the new scam: https://shitcoinoffering.com/stopthefakes-ico-pinkertons-from-russia/

[CEX]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

[werbylo]

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

[CEX]

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

[werbylo]

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

up106905262

2fa works perfect

can I send usd from my account to my euro card?

[snortlax]

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.
http://i67.tinypic.com/27xmeyx.jpg

Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
http://i63.tinypic.com/4u8j2r.jpg

Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.

[CEX]

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.


Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:


Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.

Dear snortlax,

Thank you for the information provided.

We completely understand your frustration on this matter and you are totally right - it shouldn't take that long.

Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case.  All our users always receive their funds. And the resolution of this issue is the matter of time.

Please rest assured that we spare no effort to resolve it as soon as possible.  We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us,  we would have fixed this much sooner.

Our Finance Team will inform you immediately once there is an update.

Please accept our apologies for all the inconveniences the issue might have caused you.

[CEX]

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

up106905262

2fa works perfect

can I send usd from my account to my euro card?

Dear werbylo,

Thank you for the information provided.

With regard to your card withdrawal issue, kindly be informed that such requests should be under the investigation of our Finance Team. Thus, I kindly advise you to submit a request to our Support Team on this matter via the following link: https://support.cex.io/hc/en-us/requests/new

Please be also informed that all international payment card transfers rely on automatic conversions in order to make payments successful. If a payment card is allowed to make international transaction the funds are automatically converted to the required currency at bank rates. Thus, USD should be converted to EUR while being credited to your card. But, as it depends on your card type, you may also clarify this information with your bank.

Thank you for your understanding and cooperation in advance.

[CEX]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Dear GeneralJarmen,

We are glad to inform you that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.