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Author Topic: My account request was rejected by MtGox - what should I do?  (Read 7345 times)
imperi
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June 24, 2011, 02:13:41 AM
 #1

I provided my password and dwolla account. My password was strong in the first place so I don't understand why it didn't go through. I doubt I mistyped either. Any idea what I should do here? I put in a new request with my ip.

(edit: Not trolling this time)
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Dirt Rider
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June 24, 2011, 02:15:33 AM
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7
jimrandomh
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June 24, 2011, 02:17:46 AM
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My recovery request was rejected too; it had the same information in it (strong password and my Dwolla ID). The text on the recovery page indicated that no extra information would be needed if the password was strong, so I didn't add any more.

I have added additional information to the request (approximate balance, and the original deposit method), and resubmitted. However, I'm more than a little freaked out by this, and really don't want my account to still be frozen when trading opens.
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June 24, 2011, 02:18:39 AM
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Define string strong password.
imperi
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June 24, 2011, 02:18:59 AM
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My recovery request was rejected too; it had the same information in it (strong password and my Dwolla ID). The text on the recovery page indicated that no extra information would be needed if the password was strong, so I didn't add any more.

I have added additional information to the request (approximate balance, and the original deposit method), and resubmitted. However, I'm more than a little freaked out by this, and really don't want my account to still be frozen when trading opens.

I'm pretty freaked out too. I've never had anything like this happen to me in my entire life.
imperi
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June 24, 2011, 02:19:49 AM
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Define string password.

11 characters, mixed case alpha-numeric, no dictionary words. Not the strongest but still strong in my opinion.
TriumVir
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June 24, 2011, 02:20:47 AM
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However, I'm more than a little freaked out by this, and really don't want my account to still be frozen when trading opens.

Frozen? That's the least of your concerns. How do you know they haven't awarded your account to someone else?
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June 24, 2011, 02:23:26 AM
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11 characters, mixed case alpha-numeric, no dictionary words. Not the strongest but still strong in my opinion.

Perhaps not "strong" in Mt Gox's opinion?
jimrandomh
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June 24, 2011, 02:24:06 AM
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My password was output from "pwgen 24": 24 chars upper+lower+digits, no dictionary words.
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June 24, 2011, 02:25:01 AM
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Probably not strong—it lacks special characters. But then, why did the claim page allow it?

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June 24, 2011, 02:25:42 AM
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I recently changed my Gox password to a 20 char random string with lower, upper, numeric and special chars.  I haven't received any rejection notice.
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June 24, 2011, 02:27:16 AM
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My password was output from "pwgen 24": 24 chars upper+lower+digits, no dictionary words.

Ok I would call that strong- by today's standards anyway - 10 years from now we will be calling 128 char password weak I think.
imperi
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June 24, 2011, 02:29:14 AM
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Probably not strong—it lacks special characters. But then, why did the claim page allow it?

I am referring to my original password that I gave as proof that it's my account. My new password is longer than 11 chars.
Slowpok3
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June 24, 2011, 02:32:53 AM
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Well at least you're actually getting feedback from your applications...

I sent the Step 1/2: Identify your account application and it says an email was sent out.. but my inbox has not received any emails..
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June 24, 2011, 02:33:48 AM
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Define string password.

11 characters, mixed case alpha-numeric, no dictionary words. Not the strongest but still strong in my opinion.

Not anymore.


I am referring to my original password that I gave as proof that it's my account. My new password is longer than 11 chars.

And again, not anymore.
irishmick
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June 24, 2011, 02:36:29 AM
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My question was how are they defining "Strong" passwords? Are they actually trying to crack the resultant hash in x number of sec/min or are they simply viewing it plaintext to see if it meets their requirements? I'd hate to think it's the latter... and don't call me a troll I'm just curious.

My new pwd at their site is 25+ characters and all manner of bullshit symbols...

http://doge.crypto49er.com:9555         http://doge-eu.crypto49er.com:9555
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proudhon
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June 24, 2011, 02:39:10 AM
 #17

This doesn't make me feel good.  I thought my strong password would be enough for me to claim my account so I didn't offer any other information.  Shit, I spent a decent amount on the bitcoins stuck in MtGox.
Valalvax
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June 24, 2011, 02:41:57 AM
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I didn't provide my Dwolla account, mainly because I knew I didn't want to have to send money to Dwolla to send it to MtGox to verify...
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June 24, 2011, 02:45:50 AM
 #19

So lets see if I have this straight:

1) Everyone complains how easily MtGox got hacked.

2) Everyone is trying to claim their account back with least possible information possible.

Conclusion: Facepalm

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imperi
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June 24, 2011, 02:47:40 AM
 #20

So lets see if I have this straight:

1) Everyone complains how easily MtGox got hacked.

2) Everyone is trying to claim their account back with least possible information possible.

Conclusion: Facepalm

My original password, email, and dwolla account number should be good enough, don't you think? I was at work when I submitted the request so I didn't have my home IP.
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