My account request was rejected by MtGox - what should I do?

[fujiwara]

My first try:
* Name of the Bank I sent money from
* My (fix) IP Adress

2nd try:
* estimated balance
* details about a EUR deposit
* old password (not too safe)
* mentioned that I withdraw 1 BTC during the flashcrash

I'm gonna see what happens now, ... I dont know what to do if this isn't enough, ...

[1713910118]

1713910118

[zby]

On my one account I've got acceptance at the second try.  On the second one I've got two rejections.  Now I have two problems.  First I don't really know which one is which - what complicates the retrieving of relevant info.  Second all of the options even the catchall 'Other' can be used just one time - after using all the options relevant for my accounts (I've not used dwolla or LR - so they are useless for me) I am left with no way to add more information.

[Justsomeforumuser]

I provided my exact old password, my withdrawals real name, bank account information and address.
It got rejected.

I have now added: Possible IPs/ranges, estimated BTC and USD amount, a half dozen MtGox generated deposit BTC addresses together with their amounts of BTC to send.

Accepted.

[stic.man]

I got an acceptance after adding more info including my account balance and info about a wire transfer I had made directly to mtgox.

previously i had only included my dwolla info and password

[billyjoeallen]

2nd try accepted.

I included records of my deposits from dwolla and wire transfers, along with estimated balance and account history. I also included details of the romantic weekend I shared with Magical Tux in Aspen, and the description of my hidden tattoo. 

[TheGer]

Never trust anything said by someone with 3 first names.  I don't buy it for a second!

[edd]

Also accepted on second try after only a few minutes waiting. Second submission included Dwolla account #, IP address, approximate balance of BTC and USD, amount of last Dwolla deposit and last Dwolla withdrawal.

[dserrano5]

Well seems that the majority of us are getting through, no? Half of my brain begins to think that these will be the last 12 hours without trade at last!

[WakiMiko]

My first try:

• Password only (16 characters, alphanumeric + special chars. e.g.: ^nv"9:}]!7v3g>|?)
• Claim request email matches email used to create the Mt. Gox account

rejected

My second try:

• Bank details (name, BIC, country-specific info)
• Details about my last deposit (amount,  date, reference number, conversion rate)
• Details about a direct USD transfer to another Mt. Gox account (amount, other account name)

rejected

My third try:

• IP info (subnet as my ip is dynamic)

accepted

[Bitonetta]

Your account recovery request has been accepted.

That's it.  Gave my password and only what my $ balance was.  Not even BTC balance required.  Just USD.  No dwolla, no ip, no previous transactions, previous dates or anything.

There's definitely a mininum balance.  I had less then $100 in there.  I moved a few thousand dollars outta there the few days before luckily so whatever.

I feel sorry for the ones with $/BTC tied up.  My experience with this whole fiasco has been satisfactory so far.  Very little fuss for me personally.  And if the claim is correct, I should have access back for my account when it's opened.

[qualia8]

2nd try -- accepted.  don't know why i'm excited about this.  the whole debacle should never have happened in the first place.  i'm excited to get my frozen assets *back*?

[jimrandomh]

Accepted on the second try. (Apparently not having included an approximate last balance was what made it not work the first time.)

[BGL]

Denied first time around, probably because i'm > 100 & didn't provide a balance. (it'd been nice to have known about the > 100 beforehand)

It's either my age (old) or stupidity but i took "Make sure you provided your last balance, even if its approximate." a bit literally (the 1st time) & != estimate.

So instead of being possibly wrong i figured i'd be a bit more safe in leaving it blank.

I did provide dwolla, 2 ip's, used strong passwords both times (new/old) but i guess that wasn't good enough.

sent it back with "approximate" balance info & i'm fairly confident it will go through the 2nd time.

Side note: "Note that if you already had an accepted recovery request with this email, all other requests will be rejected. In this case, try placing another request from a different email." - This didn't quite make sense to anyone i spoke to so we all just ignored it.

[AtlasONo]

IP
Dwolla ID
Exact Bitcoin & usd balance (screencapped my account history page a day before they went down)

Accepted first time.

[imperi]

HEY EVERYONE - I'VE BEEN DEGOXED !!!!

 



(now the next trial comes... whether I can log in when the site is up)

[ymgve]

Got accepted on my first attempt yesterday. Original password was 9 char lower/numeric, IP and email the same as before the hack, but I didn't give a balance though I had more than $100 in the account. Still got accepted.