Bitcoin Forum
September 23, 2018, 07:44:53 AM *
News: ♦♦ New info! Bitcoin Core users absolutely must upgrade to previously-announced 0.16.3 [Torrent]. All Bitcoin users should temporarily trust confirmations slightly less. More info.
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: Trezor Wallet not working, Trezor support said they will replace it :)  (Read 639 times)
Kayaman85
Full Member
***
Offline Offline

Activity: 196
Merit: 101



View Profile
September 30, 2017, 09:45:54 PM
 #1

I got my Trezor about 4 days ago and have been having issues with it since I first received it. Some times it will randomly turn on but most of the time I cant get it to turn on, so I cannot access any funds that I have on it....

I will leave it plugged into my laptop and it will be dead and wont turn on...But if I leave it plugged in it will sometimes randomly turn on and work for a little while. But at the moment I can not get it to turn on...It is not the cord... Cause I am using the same cord for my phone and it works fine with my phone...Support isn't much help they just keep telling me to check the cord....And its getting very frustrating.... So if you want a good hardware wallet....DO NOT BUY THE TREZOR. You have been warned....

Alright I take it back, they said they will replace it so...yay. lol. hopefully the replacement works...


BTCKayaManBTC

▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
THE FABRIC TOKEN ECOSYSTEM      WHITE PAPER    ANN THREAD    TELEGRAM      DRAG-AND-DROP SMART CONTRACTS
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
[/center]
1537688693
Hero Member
*
Offline Offline

Posts: 1537688693

View Profile Personal Message (Offline)

Ignore
1537688693
Reply with quote  #2

1537688693
Report to moderator
1537688693
Hero Member
*
Offline Offline

Posts: 1537688693

View Profile Personal Message (Offline)

Ignore
1537688693
Reply with quote  #2

1537688693
Report to moderator
1537688693
Hero Member
*
Offline Offline

Posts: 1537688693

View Profile Personal Message (Offline)

Ignore
1537688693
Reply with quote  #2

1537688693
Report to moderator
Make a difference with your Ether.
Donate Ether for the greater good.
SPRING.WETRUST.IO
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
BitWhale
Sr. Member
****
Offline Offline

Activity: 280
Merit: 250



View Profile
September 30, 2017, 10:05:35 PM
 #2

Will they not replace it for you? I'd ask for a replacement. Also, did you write down the wallet seed? The 24ish random words it gave you during the initial set up of the wallet?

I personally don't have a Trezor, but like most wallets I believe it sets up this way. You can use those 24 words to access your wallet using another wallet downloaded onto your computer... just make sure the device you do it on is clean and free of viruses.

PS - security warning: do not give those 24 words or any other information to anyone on this forum through post or private message. We can guide you but don't trust us to do it for you, too many shiesters here.
BitcoinNewsMagazine
Legendary
*
Offline Offline

Activity: 1274
Merit: 1036



View Profile WWW
September 30, 2017, 10:30:06 PM
 #3

You really should borrow or buy a second USB cable and verify that the problem persists with a different cable. Most of the time the problems people have with Trezors are with a faulty USB cable or with Windows drivers. Go to your local grocery store or pharmacy and get a spare cable. If you are still having problems with a different cable follow the troubleshooter from Trezor. If troubleshooter fails contact Trezor support to arrange a replacement under warranty. Flaming the company with an angry post might make you feel better but is not useful; won't help you with your problem or damage Trezor's reputation.


Kayaman85
Full Member
***
Offline Offline

Activity: 196
Merit: 101



View Profile
September 30, 2017, 11:09:59 PM
 #4

I have tried MANY different USB cables....

Yes I still have the recovery seeds BUT they are useless unless I get another Trezor...Ridiculous...

They have not offered me a replacement yet...


▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
THE FABRIC TOKEN ECOSYSTEM      WHITE PAPER    ANN THREAD    TELEGRAM      DRAG-AND-DROP SMART CONTRACTS
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
[/center]
Kayaman85
Full Member
***
Offline Offline

Activity: 196
Merit: 101



View Profile
September 30, 2017, 11:11:28 PM
 #5

And im not trying to make myself feel better about posting this or damage Trezors reputation...

Im trying to tell people that these wallets suck so they dont waste their money on them...

▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
THE FABRIC TOKEN ECOSYSTEM      WHITE PAPER    ANN THREAD    TELEGRAM      DRAG-AND-DROP SMART CONTRACTS
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
[/center]
HCP
Hero Member
*****
Offline Offline

Activity: 728
Merit: 923

<insert witty quote here>


View Profile
October 01, 2017, 05:52:49 AM
 #6

Despite the fact that they have thousands of happy customers using their product everyday without issue?

I don't doubt you're experiencing difficulties, it just sounds like you got a defective unit. It happens. So, if a different cable, different USB port etc didn't help, it's fairly obvious that the unit isn't right.

Yes I still have the recovery seeds BUT they are useless unless I get another Trezor...Ridiculous...
I can assure you that they're not useless...
https://doc.satoshilabs.com/trezor-user/emergency.html#you-have-no-trezor-device-and-recovery-seed-is-available

You can also use something like: https://iancoleman.github.io/bip39/ To recover your private keys in a real pinch... But importing the seed into something like Electrum is probably your best bet


Quote
They have not offered me a replacement yet...
Simply request a replacement. Problem solved.

Kayaman85
Full Member
***
Offline Offline

Activity: 196
Merit: 101



View Profile
October 01, 2017, 07:35:12 AM
 #7

Can you use the seed to recover an Eth wallet on any websites?

▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
THE FABRIC TOKEN ECOSYSTEM      WHITE PAPER    ANN THREAD    TELEGRAM      DRAG-AND-DROP SMART CONTRACTS
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
[/center]
Kayaman85
Full Member
***
Offline Offline

Activity: 196
Merit: 101



View Profile
October 01, 2017, 07:35:49 AM
 #8

And yeah, they havent wrote me back since yesterday so...would be nice to get a replacement wallet though..

▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
THE FABRIC TOKEN ECOSYSTEM      WHITE PAPER    ANN THREAD    TELEGRAM      DRAG-AND-DROP SMART CONTRACTS
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
[/center]
XXX_BTC1@
Newbie
*
Offline Offline

Activity: 28
Merit: 0


View Profile
October 28, 2017, 11:17:37 AM
 #9

I got my Trezor about 4 days ago and have been having issues with it since I first received it. Some times it will randomly turn on but most of the time I cant get it to turn on, so I cannot access any funds that I have on it....

I will leave it plugged into my laptop and it will be dead and wont turn on...But if I leave it plugged in it will sometimes randomly turn on and work for a little while. But at the moment I can not get it to turn on...It is not the cord... Cause I am using the same cord for my phone and it works fine with my phone...Support isn't much help they just keep telling me to check the cord....And its getting very frustrating.... So if you want a good hardware wallet....DO NOT BUY THE TREZOR. You have been warned....

Alright I take it back, they said they will replace it so...yay. lol. hopefully the replacement works...


BTCKayaManBTC

then you have to buy another wallet. actually trezor wallets are more secure and safe so you have to buy another wallet. you have to check once in that wallet. once try eth wallet then you have to see difference in both wallets. if it is not good leave it otherwise if it is good you have to replace it.
eckmar
Legendary
*
Offline Offline

Activity: 1358
Merit: 1004


Ecki


View Profile
October 28, 2017, 06:33:20 PM
 #10

And im not trying to make myself feel better about posting this or damage Trezors reputation...

Im trying to tell people that these wallets suck so they dont waste their money on them...

I don't think their reputation will be damaged by high trusted member account on bitcointalk... I know 20+ people who have purchased Trezor (me included) and one had problem same as you. USB port on his PC. He simply tired plugging it to another port and it worked normally.
Retired
Sr. Member
****
Offline Offline

Activity: 448
Merit: 250


einc.io


View Profile WWW
October 29, 2017, 11:42:57 AM
 #11

Congratulations on getting the issue resolved. It would however be nicer to put the update at the start of the post as, how it stands, if someone reads quickly, it may look like there is no update in the post.

Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!