I won't be surprised If they exit scam, I asked about their services one year ago:
https://bitcointalk.org/index.php?topic=1418166.0 If there is something I learned during my three years journey in the crypto currency world is to never trust cloud mining companies. I hope they fix whatever issue you are facing with them, but just withdraw as you soon as can.
Exactly, as regards the most number of cloud miners are scam peojects.
It has been diacuases many times that investing in cloud mining schemes is nothing but a deception to deprive money from people.
Newbies who have no knowledge of trading market gets entraped in these schemes. You are advised to be cautious and not to put your money in risk.