I invested over $6000 for 100k Utrust tokens. I was contacted on a Friday and told I had 24 hours to verify (KYC). When I logged into the site to verify, the links were dead. I sent numerous emails to Utrust before they ever got around to replying. They told me the site was down on weekends and that's why the links were dead. A week or so later after finally hearing back from them I tried the link again. This time it worked, but the application said my Ontario, Canada phone number was not acceptable. I immediately contacted Utrust and waited, and waited and waited for a reply. They said it was a glitch in the system that would be fixed.
That was a week before Christmas. I'm still waiting and waiting and waiting. I've sent numerous emails, no big surprise, NO RESPONSE.... You say this isn't a SCAM, I beg to differ
UTRUST does not handle the KYC process it was outsourced to a company called IDNow from Switzerland. IDNow is a trusted European company that does KYC for many clients. UTRUST operates out of Switzerland and must follow strict Swiss compliance rules for customer financial identification. UTRUST has given your name to IDNOW to verify and you were given an identifier number ( eg. INT-########). You have to go through and connect to the IDNow verification system. If you took the time to look on IDNow's website you would have seen that the company is not open on weekends and is open from 9 am to 9 pm (Swiss time) in Canada EST time it is 3 AM to 3 PM. This is something UTRUST can not help you with. To complete the IDNow verification you need to have a valid passport, utility bill, a completed Form A, and a cell phone to recieve a SMS text message from IDNOW at the end of the process. Either you have these or you can not verified.
I am from Ontario and the IDNow process was a nightmare for me to complete but I did manage to get verified eventually. The worst part was connecting and having to wait 40-60 minutes each time I tried. My success was NOT to use my phone and wifi to verify... so find and use a stable internet with RJ-45 cable (not wifi) connection and use your laptop (or borrow a friends). Have all your documents ready. Waiting for UTRUST to do something and complaining here in the forum will do no good... it is up to you to get verified through IDNow. Man up, get on this. Good luck.
