[BFL CHIPS] Group-Purchase :: 100 Chips ordered 6.16.2013

[Garr255]

Hey,

Today, after much persistence with BFL, they have still refused to give a refund and sent me the chips regardless. I have them in my posession as of this evening and will be sending them to their proper recipients on Monday. I apologize for this mishaps, but it is nothing I could have prevented. The chips will be out of my hands Monday and this will be over.

I am never going to order from BFL again, unless they can ship the same day I pay. That is a lesson most of us have learned the hard way with BFL.

[Bogart]

Well that's just great.  :sarcmark:  BFL fucks us over again.

I still have to ask why you didn't follow up with BFL more aggressively when the delivery first became late.  I don't feel like I received the level of customer service I ought to have with this purchase.

For contrast, I purchased another lot of these chips from another forum user who had an 18-June order, and they were delivered to me on 11-Oct.  Only about 8 days late after accounting for reshipment from him to me.  He called BFL right away when they passed the 100 day mark.

[Lloydimiller4]

Garr, I appreciate you running this group buy, but these chips are worth a lot less than we have paid for.

I think that you should keep pestering them for a 50% refund, or for an extra set of 100 chips.

from what I can tell, these chips are worth less than half of what we paid because of a late delivery, that is inexcusable on their part.

Also, can you respond to my PM regarding the Avalon chip refund? I hate getting burned on both sides...

Please don't let BFL get away with this behavior without harassing them.

Thanks again Garr

[Bogart]

PM me the tracking information please.

Thanks.

[Bogart]

PM me the tracking information please.

Thanks.

Pretty please?

[Bogart]

It's Friday now and the mail has been delivered, and I still have no chips.

Garr255, please talk to me.  I think you at least owe me, your paying customer, a response.

Did you ship the chips?  If so, please send me the tracking number.

[Lloydimiller4]

It's Friday now and the mail has been delivered, and I still have no chips.

Garr255, please talk to me.  I think you at least owe me, your paying customer, a response.

Did you ship the chips?  If so, please send me the tracking number.

Garr just doesn't care about us. He made his BTC and that's what matters to him.

[Bogart]

I have now left negative feedback and opened a Scam Accusation thread:

https://bitcointalk.org/index.php?topic=330481.0

[Garr255]

Hi all,

I have been out of the country and the chips have been sent and the tracking numbers have been emailed to the email address you used to place the orders! Please check those emails ASAP.

[Bogart]

Hi all,

I have been out of the country and the chips have been sent and the tracking numbers have been emailed to the email address you used to place the orders! Please check those emails ASAP.

No such email was received by the email address that received the bitpay receipt.

Again, as I said in the Scam Accusation thread, I no longer want the chips seeing how they are now massively late due to your having dropped the ball on managing the order.  I only want a full refund.

[Garr255]

No such email was received by the email address that received the bitpay receipt.

Again, as I said in the Scam Accusation thread, I no longer want the chips seeing how they are now massively late due to your having dropped the ball on managing the order.  I only want a full refund.

That is ludicrous, because I shipped the chips three days after receiving them from BFL, which was last Friday. BFL is the one you should be consulting not me. This is a classic don't shoot the messenger scenario and I will be happy to work with you to seek compensation from BFL, because my personal chips were delivered the same day as participants of this group-buy.

[Bogart]

No such email was received by the email address that received the bitpay receipt.

Again, as I said in the Scam Accusation thread, I no longer want the chips seeing how they are now massively late due to your having dropped the ball on managing the order.  I only want a full refund.

That is ludicrous, because I shipped the chips three days after receiving them from BFL, which was last Friday. BFL is the one you should be consulting not me. This is a classic don't shoot the messenger scenario and I will be happy to work with you to seek compensation from BFL, because my personal chips were delivered the same day as participants of this group-buy.

What's ludicrous is the way you've mishandled this.  I should consult with BFL?  I can't as I am not the purchasing customer.  You are.  It was your job to manage the order process with them.

Why did you not call them every day as soon as delivery was past due and shipment was not made?  You say you had a tracking number from them.  Should you not have checked its status and pursued the matter with them every day until shipment was made?  I think you should have.

This admission is particularly telling:

I got a tracking # from BFL a few weeks ago but have not received anything yet. I will call them tomorrow and post back here when I have info.

--Garrett

You let the matter slide for "a few weeks"?  That is not the kind of service I think I should have received.  I paid a big premium to buy the chips from you over what I would have paid ordering directly from BFL.  What did that premium buy me?

P.S. Not that I will accept the chips now, but you still have not given me a tracking number for the shipment you claim was made, nor have I received any chips.  I believe the same is true of Lloydimiller4.

P.P.S.  Please understand that my indignation is not out of any spite for you personally.  It is only from my belief that I am in the right regarding this matter.

[Bogart]

I have a proposal for you to consider:

That we agree to allow a neutral third party to judge and decide the outcome of this situation.  I propose John K, assuming he will agree to perform the service.

I also propose that we offer him 3% of the amount at stake as a fee for performing the service, to be paid in advance equally between the two of us (1.5% each).

Think it over and let me know.

[Lloydimiller4]

No such email was received by the email address that received the bitpay receipt.

Again, as I said in the Scam Accusation thread, I no longer want the chips seeing how they are now massively late due to your having dropped the ball on managing the order.  I only want a full refund.

That is ludicrous, because I shipped the chips three days after receiving them from BFL, which was last Friday. BFL is the one you should be consulting not me. This is a classic don't shoot the messenger scenario and I will be happy to work with you to seek compensation from BFL, because my personal chips were delivered the same day as participants of this group-buy.

Well, I finally received the tracking information last night. I guess this is after you saw the scam accusation and wanted to cover your ass...

You are acting as far more than a mere 'messenger' when you run a group buy...
I still want proof of BFL's tracking information to you, both your private purchase and the purchase with this group buy. Just be transparent with us, Bogart and I don't truly know what happened, only you do. We only know that we have been screwed about 65% of the value we sent you. You should be the one compensating us as you work out whatever problems you had with BFL on your own time. And I know you are profiting off this group buy which is just salt in the wound.

I still think you were too busy with other parts of your life, which isn't really an excuse when dealing with other people's money.

Also, why won't you refund me my Avalon chip purchase from you? I've sent everything you needed to refund me multiple times...

[Bogart]

Well, I finally received the tracking information last night.

I still didn't receive any.  When does yours indicate shipment was made?

[Lloydimiller4]

Never-mind, it turns out only a shipping label was made last night.

No such email was received by the email address that received the bitpay receipt.

Again, as I said in the Scam Accusation thread, I no longer want the chips seeing how they are now massively late due to your having dropped the ball on managing the order.  I only want a full refund.

That is ludicrous, because I shipped the chips three days after receiving them from BFL, which was last Friday. BFL is the one you should be consulting not me. This is a classic don't shoot the messenger scenario and I will be happy to work with you to seek compensation from BFL, because my personal chips were delivered the same day as participants of this group-buy.

Who did Garr ship the chips to?

[Garr255]

Bogart, in response to your asking why I didn't deal with BFL more aggressively, is because I learned that Inaba has a terrible attitude or possibly an ego problem that makes him feel the need to threaten to cancel the orders I have placed with him, regardless whether I paid with personal funds or others' funds. That is my reason for the hesitance in pestering BFL regarding the order.

This entire ordeal hasn't gone as smoothly as any of us would have liked, especially with BFL being so late on delivery and then a number of my first batch of reshipment being sent back for insufficient postage, which is entirely my fault for not properly compensating for weight of the packages. Bogart and Lloydmiler4 are the two participants that were effected by this and I will offer you each the equivalent BTC of 2 weeks of output for the hashrate you purchased from me, this overcompensated for the downtime cause by my delay. I apologize for not resolving this issue sooner, I have been out of the country and unable to see that this was done properly so I hope you can forgive me for this.

Best,
Garrett

[Bogart]

Bogart, in response to your asking why I didn't deal with BFL more aggressively, is because I learned that Inaba has a terrible attitude or possibly an ego problem that makes him feel the need to threaten to cancel the orders I have placed with him, regardless whether I paid with personal funds or others' funds. That is my reason for the hesitance in pestering BFL regarding the order.

This entire ordeal hasn't gone as smoothly as any of us would have liked, especially with BFL being so late on delivery and then a number of my first batch of reshipment being sent back for insufficient postage, which is entirely my fault for not properly compensating for weight of the packages. Bogart and Lloydmiler4 are the two participants that were effected by this and I will offer you each the equivalent BTC of 2 weeks of output for the hashrate you purchased from me, this overcompensated for the downtime cause by my delay. I apologize for not resolving this issue sooner, I have been out of the country and unable to see that this was done properly so I hope you can forgive me for this.

Best,
Garrett

Everyone knows that Josh/Inaba is a giant dick.  You'll receive no argument there.  However, to think that he could or would cancel an order just because a customer inquired about it seems like a stretch.  My other chip seller called about his order, and his call resulted in almost-timely shipment.

In retrospect, cancellation of the order would have been the best outcome for all of us.  </captain_hindsight>

IMO, when the order became past-due and you were faced with the decision of whether to call them on it or not, you should have informed us stakeholders and allowed us to weigh-in with our opinions instead of making the decision on your own and keeping us in the dark, assuring us that they would ship soon.

I'm also not sure whether I even believe your story.  Before I consider any kind of settlement I need to see some proof that what you say is true.

I think the best proof that you can offer is to give the tracking numbers of the shipments involved.  That includes all tracking numbers given to you by BFL -- those that resulted in a shipment and those that did not.  Also the tracking number for my shipment of chips that was returned to you for insufficient postage.

I also want a screenshot of the BFL order page showing the chip order, the shipment date if shown, and any notes, tracking information, or other details shown.

No offense meant by the above.  It's just that your reluctance to provide me with the tracking number for my own shipment despite my numerous requests has aroused my suspicion.

[Lloydimiller4]

I also need to see the tracking info that Bogart is requesting.

I do want some sort of compensation, but I would much rather just a direct refund of bitcoin.

According to Mr Teal:

I've had a couple issues with BFL and their supply of chips in the couple dozen different orders worth of chips I've been involved with, but the vast majority of time a simple email to Jonathon solved the issue. The latest one involved an order that was late, and when the chips were reshipped the FedEx box got dropped in the bin for USPS packages and is now apparently somewhere between USPS and FedEx. A couple emails about the issue and Dave McClain gave me a phone call and sent out another batch of chips FedEx First Overnight (8AM) to cover it.

Garr may be scared of Inaba, but it's likely that a simple email on his part would have gotten this issue solved pretty quickly.

Seems like Garr could have had this issue taken care of well over a month ago. Garr, did you bother to check on the progress of other group-buyers? It looks like you would not even of had to deal with Inaba in any of this.

[Bogart]

I just now received a shipment containing the chips.  Checking the tracking number shown on the label indicates that the shipment was accepted by USPS on 12-November.

Not that this settles the matter.  I still want the information requested above to verify the story given.  Then I can think about how to settle things.