Hi,
A quick message about the current state of what is going on. As you can see the website is down. It began with many coding and development issues and we had a new developer come in. Things moved very slow to almost not at all. Not only did the issues not get fixed development completions consisted of adding some rooms to chat and that was it over several weeks.
The other day I was at work and got a message from one of our moderators asking if the site was down and I went to look and got the information page you see now.
The mod also told me it seems the server had been compromised or something. I had changed the root password the day prior because of the server behavior as of late and did not like the way it was now operating.
Bottom line is the day after I changed the root password the whole site crashed, data is not available and we cannot access files. I use burstnet for servers and I have to say the support is complete.......ummm "junk"
So right now we are trying to access the files again and from the short time in there the original developer and new developer both are saying some very weird things have been done and things changed.
There is more to this than that but I need to confirm some things more before I go into detail. We are working as much as possible to get these things sorted out. I will have more answers as they come in.
One of the main questions will be are our bitcoins safe, the bitcoins are always safe even if they are not. There is always a reserve to cover any incident. The balances on accounts we are unsure of right now. Even so rest assured that those who know us know this will be handled.
We believe all information is safe as nothing was removed according to burstnet's internal logs. Now recovering everything is where we stand right now. We are fairly sure it is all still there but even if it is not we will double the earnings, add a faucet on the site or something to make sure our users are taken care of.
Give us some time and support please as if you think this stressful to you with as much as we thrive on our customer service we borderline having a stroke..... but once again I have to say we will be back no matter what. We have multiple people working on things and it will just take a little time to get sorted out.
I am back on 12 hrs a day at work from 5 pm to 5 am central time so unavailable to answer emails and other requests at times but I check in at break time for any messages or issues and will read replies or answer emails as i can.
Thanks again for the support and patience we have always gotten and will do our best to get back in a whole lot better shape. And there are some additions to coinvisitor as well you should really enjoy and fatten the crypto wallet more.
If you wish to email direct you can at
info@coinvisitor.com and I will update this as i can between tasks.
Kev
(coinvisitor.com)
