IBG (OP)
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October 20, 2017, 06:37:20 PM |
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Has anybody experienced a SWIFT transaction problem with CEX.IO? I had made a transaction of 2000 USD on 06.10.2017, and my bank told me that the money was in receiver's (CEX.IO) account 2 days later. However, after a complete 2 weeks period, there is neither that money in my balance nor a satisfactory answer from the cex.io team. The help link (using Zendesk) is not working.
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Bitcoin addresses contain a checksum, so it is very unlikely that mistyping an address will cause you to lose money.
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CoolWave
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October 20, 2017, 06:45:24 PM |
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Has anybody experienced a SWIFT transaction problem with CEX.IO? I had made a transaction of 2000 USD on 06.10.2017, and my bank told me that the money was in receiver's (CEX.IO) account 2 days later. However, after a complete 2 weeks period, there is neither that money in my balance nor a satisfactory answer from the cex.io team. The help link (using Zendesk) is not working.
I feel sad for you but I would like to inform you that this topic can be moved to Service Discussion section of this forum to achieve better results . |
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raymond541
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October 20, 2017, 07:21:15 PM |
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I dont understand what is the problem with SWIFT Code.every bank has SWIFT Code for international money transfer.you need contract with Support@cex.io with your receipt of your bank transfer they will assist you. thanks |
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Beerwizzard
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October 20, 2017, 11:22:33 PM |
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Can you please add some more details about your issue? Once I've been sending a ticket to their support I got a respond in about 5 days, they are slow af (just try to stay calm and wait for respond). Does all your account data match with your bank account? All exchanges have very strict policy about money laundering so you have to be the original owner bank account etc.
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misha80
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October 24, 2017, 12:32:04 PM |
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Same problem. Swift transfer of 2000 EUR is sent 11.10.2017, but still isn't enlisted on deposit. The support doesn't answer for 5 days. It is abnormal
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Lone Shark
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October 24, 2017, 02:50:33 PM |
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Likely the only guys that would be able to help you out is the people from CEX.IO.
If you do not get an answer after a few days, post a scam accusation here on the forum. They'll for sure do some action since their name will get tarnished here, which is the biggest source of users of crypto. Also, a lot of writers for crypto news, blogs, and whatever information source reads here, being a big company CEX.IO is they will not like bad publicity since they require a huge trust from their users.
Just be sure you can provide good evidence before you initiate that scam accusation though.
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misha80
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October 25, 2017, 06:42:40 PM |
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Same problem. Swift transfer of 2000 EUR is sent 11.10.2017, but still isn't enlisted on deposit. The support doesn't answer for 5 days. It is abnormal
The payment still hasn't arrived. 15 calendar days have expired. Support has answered: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately" Some wildness. |
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CEX
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October 26, 2017, 02:03:48 PM |
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Same problem. Swift transfer of 2000 EUR is sent 11.10.2017, but still isn't enlisted on deposit. The support doesn't answer for 5 days. It is abnormal
The payment still hasn't arrived. 15 calendar days have expired. Support has answered: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately" Some wildness. Could you please send us your tickets it the Zendesk, we will contact the support. Thank you in advance! |
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misha80
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November 01, 2017, 08:19:56 PM |
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Same problem. Swift transfer of 2000 EUR is sent 11.10.2017, but still isn't enlisted on deposit. The support doesn't answer for 5 days. It is abnormal
The payment still hasn't arrived. 15 calendar days have expired. Support has answered: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately" Some wildness. Could you please send us your tickets it the Zendesk, we will contact the support. Thank you in advance! |
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mario777
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November 23, 2017, 01:29:08 PM
Last edit: November 23, 2017, 01:41:50 PM by mario777 |
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Also I have same problem I am waiting from 01.11.2017 2500 euro
Cex support always saying "thanks for your patience"
up110000395
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