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Author Topic: Account kraken locked  (Read 288 times)
aldobmb1970
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November 13, 2017, 08:45:42 PM
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Hello guys  I'm  I have a big problem.
Today i made a mistake and i blocked the account of kraken and i need help to unlock it.
I contacted the technical support
a first answer, then nothing more
I'm disperate
who can help me ??
sorry for my bad English
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Zocadas
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November 13, 2017, 09:59:52 PM
 #2

Hello guys  I'm  I have a big problem.
Today i made a mistake and i blocked the account of kraken and i need help to unlock it.
I contacted the technical support
a first answer, then nothing more
I'm disperate
who can help me ??
sorry for my bad English
What did they answer? That they will response within 24 hours, I guess. Give them the time to look into your issue. Shouldn't be a big thing to unlock your account. How did you lock it?
aldobmb1970
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November 14, 2017, 07:25:03 AM
 #3

Hi,Thank you for the reply
have answered that they will consider the issue.
I blocked the account,
by mistake a security notification mail, where I added a new wire transfer address.
I'm worried because there are some bit coins
Kraken-Septimus
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November 15, 2017, 02:53:29 PM
 #4

Hi,Thank you for the reply
have answered that they will consider the issue.
I blocked the account,
by mistake a security notification mail, where I added a new wire transfer address.
I'm worried because there are some bit coins


Hi aldobmb1970. I'm sorry to hear that you've been locked out of your account. Could you please escalate your ticket using this form?

Let us know if you need anything else by dropping by our Bitcointalk post.

If you're having an issue at Kraken, please open a ticket here and escalate that ticket using this form.
Be sure to also drop by our Bitcointalk Thread!
Kraken had a major trading engine upgrade in early January. Check out our new trading interface at trade.kraken.com.
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