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Author Topic: Poloniex is stealing my money  (Read 494 times)
marksj
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November 13, 2017, 08:52:43 PM
 #1

Unanswered service requests for months. They have dropped my withdrawal limit to 0 as soon as I started to withdrawal.

#431491 Pending verification

Any recommendations of legal action I could take? $30,000 at stake.

Thanks, Mark
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November 13, 2017, 10:14:50 PM
 #2

Hi,

From which country are you?
What verification level?
Did you use a vpn?
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November 14, 2017, 01:49:27 AM
 #3

oooh boy. Try your best to contact their customer support. If you don't get any replies by a week, expose them on social media (Twitter, Reddit, etc). They've been quite fishy for months already; a lot of people having the same issues as you. After getting your coins/fiat, I suggest transferring to a different exchange.

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November 14, 2017, 03:47:20 AM
 #4

I believe there are other people who are in the same boat as you. I've been with Poloniex before but because of the withdrawal issues, I quickly pull out my funds there. Fortunately, I was able to do it but there are others who are still stuck and most of them have significant amount there. It seems that their support are not quite responsive because there are a lot of tickets line up. For filing legal claims, it is stated in their terms and conditions that "all users trading on the platform waive their right to participate in a class action lawsuit or class-wide arbitration" so you might consider this when you are planning to take action.

..C..
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...........ICO            Dec 1st – Dec 30th............
       ............Open            Dec 1st- Dec 30th............
...................ANN thread      Bounty....................

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November 14, 2017, 07:55:20 AM
 #5

Unanswered service requests for months. They have dropped my withdrawal limit to 0 as soon as I started to withdrawal.

#431491 Pending verification

Any recommendations of legal action I could take? $30,000 at stake.

Thanks, Mark

That's pretty brutal. You'd have to speak to your lawyer about this, i'm absolutely no expert in law but i'm going to tell you it's going to be a long and tedious process for sure if they do not comply or at least respond to your support tickets.

Not the first time they've done this either.

Try to communicate with them, even if they do not respond, at least that builds up your case.

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November 14, 2017, 08:07:12 AM
 #6

Damn, really strange. A friend of mine did perform a successful $500 withdrawal yesterday. R u sure you have not just went over your daily limit. You know there is such thing on Polo. It does reset after 24 hours.

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November 14, 2017, 08:20:52 AM
 #7

Damn, really strange. A friend of mine did perform a successful $500 withdrawal yesterday. R u sure you have not just went over your daily limit. You know there is such thing on Polo. It does reset after 24 hours.

Pretty sure it's not, since OP claims that he has a ongoing support ticket that is also unanswered for "months".
Unanswered service requests for months. They have dropped my withdrawal limit to 0 as soon as I started to withdrawal.

#431491 Pending verification

Any recommendations of legal action I could take? $30,000 at stake.

Thanks, Mark

Not sure if you can even take any legal actions, are you even located in the same country as poloniex? If no then basically you'll have to depend on them keeping their word, which they demonstrated that they cannot back in June-July.

I would suggest switching exchanges if you do get your funds out. Poloniex is unpredictable.

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November 14, 2017, 01:06:39 PM
 #8

Any recommendations of legal action I could take? $30,000 at stake.

you should report your case to the police, it would be best if you could hire a lawyer and travel to the USA to personally claim at poloniex headquarters
already has thousands of people who complain about the poor services provided by poloniex

Poloniex Account Suspension Scam

Poloniex Holding Coins! I am tired of this!




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November 14, 2017, 02:20:50 PM
 #9

Ohh, this is weird. What i can guess is that this happens when your account is not verified.
I urge you to provide all necessary information to make your account fully verified.
Next, find their social media official profiles and discuss the issue. I hope poloniex will not ignore any complaints that are publicly discussed against them.

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November 14, 2017, 04:47:21 PM
 #10

Unanswered service requests for months. They have dropped my withdrawal limit to 0 as soon as I started to withdrawal.

#431491 Pending verification

Any recommendations of legal action I could take? $30,000 at stake.

Thanks, Mark

Make an account on reddit, and then send a private message to https://www.reddit.com/user/Mike-Poloniex, who is an employee of Poloniex. Include your ticket number, date you made the ticket and details of what your isue is.

(to send a private message, click "send a private message" on the top right hand side of the above url.

Good luck!

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November 14, 2017, 05:42:31 PM
 #11

Unanswered service requests for months. They have dropped my withdrawal limit to 0 as soon as I started to withdrawal.

#431491 Pending verification

Any recommendations of legal action I could take? $30,000 at stake.

Thanks, Mark

This has been an ongoing problem in this exchange. Their communication from their support has been lacking for months now and you will be considered "lucky" if they get ever replied by them. Thankfully, I already withdrew my funds from them without any problem, though, that is a very small amount compared to yours. My advice is to never stop messaging them and use their other social media channels. Contact them in Twitter, Reddit, etc. That's the only thing that you could do right now. The money that is staked here is very big so giving up is out of the question.

.

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bitbunnny
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November 14, 2017, 07:41:17 PM
 #12

It's a lot of money you are talking about, there should be some institutional way to get it back.
It's such a shame for Poloniex, they used to be one of the best exchangers and Bitcoin platforms but then so much scam accusations appeared and seems like they are running some shady business. But don't give up, you got to get your money back.

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November 14, 2017, 07:51:05 PM
 #13

WOW !! you are too brave to save that much money on an exchange, that much money is very risky to be save in exchange site, you should have anticipated it by way of a verified account. How much you made a ticket there? Poloniex support is very bad so I'm not strange if your ticket still has not received a response from poloniex support. Keep making complaints there and on twitter poloniex. I wish you the best, God bless you.

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November 14, 2017, 08:16:20 PM
 #14

WOW !! you are too brave to save that much money on an exchange, that much money is very risky to be save in exchange site

It's quite a decent amount, but there is no need to exaggerate things. There are enough people with hundreds of thousands of dollars, even millions, worth of crypto sitting in their exchange accounts. Other than that, it's not only Poloniex suffering from these same complaints -- Bittrex is also moving in that direction due to the governments putting pressure on these exchanges. It just shows that these exchanges aren't capable of handling everything properly like other exchanges are doing, and that while Bittrex and Poloniex are the top altcoin exchanges of this market....

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November 14, 2017, 09:53:54 PM
 #15

So sorry to hear this. But I cant understand why they are doing this to you alone. Did you do anything with your account or did you use proxy something like that to open your account? They must have noted some kind of illegal activity in your account. That's why they blocked your withdrawal. Poloniex is a good exchange and Ialways use that exchange for buying coins. Till this date I haven't faced any issues. The only thing you can do is contact their customer support by mail or through phone and try to explain your condition or if possible try to go in person or send somebody you know (who is residing in US)to their office and check with them. That's all you can do .

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figmentofmyass
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November 14, 2017, 11:36:39 PM
 #16

This has been an ongoing problem in this exchange. Their communication from their support has been lacking for months now and you will be considered "lucky" if they get ever replied by them.

it goes a bit deeper than this. the support ticket backlog going back to ~ may of this year is nothing new. but this new rash of users having their accounts dropped to $0 daily withdrawal limit is a new complaint that has emerged over the last couple weeks. i really wish we had some idea of how many accounts are affected.

what scares me the most about this is that the people complaining have VERY LARGE accounts. i'm not going to come out and say that poloniex is insolvent. but as an outsider, the situation seems to be getting worse.

anyone who can still get their money off the site should do so now.

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November 15, 2017, 06:54:07 AM
 #17

This has been an ongoing problem in this exchange. Their communication from their support has been lacking for months now and you will be considered "lucky" if they get ever replied by them.

it goes a bit deeper than this. the support ticket backlog going back to ~ may of this year is nothing new. but this new rash of users having their accounts dropped to $0 daily withdrawal limit is a new complaint that has emerged over the last couple weeks. i really wish we had some idea of how many accounts are affected.

what scares me the most about this is that the people complaining have VERY LARGE accounts. i'm not going to come out and say that poloniex is insolvent. but as an outsider, the situation seems to be getting worse.

anyone who can still get their money off the site should do so now.

I wouldn't say that it's getting worse. The sheer amounts of poloniex complaints back a few months ago is still unmatched at this stage. However i think we're seeing a lot more people with high portoflio values taken down by poloniex.

I remember that there used to be a site suepoloniex.today, but now that site is down.

If you are storing so much btc in an exchange in the first place, then you should be prepared for a hack/suspension of your account. Expect the worst.

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November 15, 2017, 11:45:45 PM
 #18

This has been an ongoing problem in this exchange. Their communication from their support has been lacking for months now and you will be considered "lucky" if they get ever replied by them.

it goes a bit deeper than this. the support ticket backlog going back to ~ may of this year is nothing new. but this new rash of users having their accounts dropped to $0 daily withdrawal limit is a new complaint that has emerged over the last couple weeks. i really wish we had some idea of how many accounts are affected.

what scares me the most about this is that the people complaining have VERY LARGE accounts. i'm not going to come out and say that poloniex is insolvent. but as an outsider, the situation seems to be getting worse.

anyone who can still get their money off the site should do so now.

I wouldn't say that it's getting worse. The sheer amounts of poloniex complaints back a few months ago is still unmatched at this stage. However i think we're seeing a lot more people with high portoflio values taken down by poloniex.

my point was not that the support backlog has gotten worse. if anything, it has marginally improved as traders moved to bittrex en masse.

my point is that previously anyone undergoing verification still had a $2000/day withdrawal limit. this limit is seemingly being revoked in some cases, and for all we know, this could be rolled out as a matter of policy.

it looks to me like they might remove tier 1 verification ($2000/day limit). or maybe they are insolvent, as they seem to be targeting high value accounts now. either way, stay away from poloniex.

If you are storing so much btc in an exchange in the first place, then you should be prepared for a hack/suspension of your account. Expect the worst.

fair enough, but remember, BTC is up 10x in price over the last year. and many of the altcoins on poloniex had much bigger gains than that. a $5000 account a year ago could have six figures trapped in it now, even if the account holder was withdrawing the max every day.

richardsNY
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November 16, 2017, 12:08:27 AM
 #19

if anything, it has marginally improved as traders moved to bittrex en masse.

Funny thing (actually not that funny) is that they ditched Poloniex in the hope of having a better and more user friendly platform to trade on (which is Bittrex), but have landed themselves in another round of problems resulting in basically the same type of complaints. Bittrex for quite a long time managed to remain a fairly stable exchange in times of more regulations taking place, but it has completely turned into something I see as rather negative. In easy terms, Bittrex isn't much better than Poloniex in that regard, but I doubt that traders will now ditch Bittrex -- where else will they then move to? Poloniex and Bittrex are the top tier altcoin exchanges.

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November 16, 2017, 12:13:41 AM
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if anything, it has marginally improved as traders moved to bittrex en masse.

Funny thing (actually not that funny) is that they ditched Poloniex in the hope of having a better and more user friendly platform to trade on (which is Bittrex), but have landed themselves in another round of problems resulting in basically the same type of complaints. Bittrex for quite a long time managed to remain a fairly stable exchange in times of more regulations taking place, but it has completely turned into something I see as rather negative. In easy terms, Bittrex isn't much better than Poloniex in that regard, but I doubt that traders will now ditch Bittrex -- where else will they then move to? Poloniex and Bittrex are the top tier altcoin exchanges.

personally, i'm terrified to leave any funds on either exchange anymore. i am adamantly opposed to giving these unlicensed exchanges scans of my passport and utility bills, social security number, etc. i think anyone who is willing to do so is either crazy or is becoming too filthy rich trading altcoins to care about the safety of their identity and credit report.

since a couple months ago, i've left my bittrex and poloniex accounts empty. i use shapeshift and changelly for coins, and etherdelta for ERC20 tokens. that means that for smaller coins, i'm shit out of luck right now.

i can't wait until the decentralized exchange (DEX) coins take off. bridgecoin and komodo both have promising technology and awesome UX for a beta product. but we are a long ways away from sufficient liquidity to compete with the centralized exchanges.

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