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Author Topic: SimpleFX.com SCAM they took 0.45 btc  (Read 729 times)
zckeles
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November 13, 2017, 09:38:47 PM
 #1

Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This is my last money.

simplefx  account number 114075
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Jack353
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November 13, 2017, 09:58:36 PM
 #2

Did you try withdrawing your funds in a currency like BTC? They mention Bitcoin Cash over and over like it only an issue with BCC. Did you contact their support yet?

Good luck and I hope your problem gets resolved! Sad
zckeles
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November 13, 2017, 10:02:24 PM
 #3

my balance was 0.6 btc now my balance is 0.12 btc. they said (we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)
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November 13, 2017, 10:08:39 PM
 #4

I never tested that site yet.. there is no other way to get it back? try to contact their support since they already responds to you ask them how to get your bitcoin from your account if they are not giving any fair reason about your bitcoin expect that this site is scam..
Never heard this site but according to who is the site was made year 1996 .

Ask them what to do to fix your issue?

Update: you can check their own announcement thread  here https://bitcointalk.org/index.php?topic=1059253.0

Looking for his account looks clean no feed back yet from his account.. so i think they will fix your issue just be patience..
zckeles
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November 13, 2017, 10:12:37 PM
 #5

I never tested that site yet.. there is no other way to get it back? try to contact their support since they already responds to you ask them how to get your bitcoin from your account if they are not giving any fair reason about your bitcoin expect that this site is scam..
Never heard this site but according to who is the site was made year 1996 .

Ask them what to do to fix your issue?

Update: you can check their own announcement thread  here https://bitcointalk.org/index.php?topic=1059253.0

Looking for his account looks clean no feed back yet from his account.. so i think they will fix your issue just be patience..

i asked many times. Them said just: we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.
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November 13, 2017, 10:21:52 PM
 #6

You are not only one. One person from crypto group was stolen 40k$ profit by simplefx exactly because of this reason. Seems that they haven't been prepared for bch pump and now they don't have money for payout ppl profit.
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November 14, 2017, 01:08:21 AM
 #7

got me for .4 btc this morning.  All my BCH trades from this weekend wiped out took my profit and the rest of my account for the margin i guess pretty shady
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November 15, 2017, 03:58:57 AM
 #8

I had the same problem! I made nearly .5 BTC trading on BCH, stayed up with little sleep. And now all that hard work is gone. At least they could have notified us that BCH trades will not be valid and I could have been trading on BTC instead! This completely sucks!
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November 15, 2017, 04:13:06 AM
 #9

I had the same problem! I made nearly .5 BTC trading on BCH, stayed up with little sleep. And now all that hard work is gone. At least they could have notified us that BCH trades will not be valid and I could have been trading on BTC instead! This completely sucks!

got me for .4 btc this morning.  All my BCH trades from this weekend wiped out took my profit and the rest of my account for the margin i guess pretty shady

Interesting to see that those scam acussations have been created with two newbie accounts who have never posted before, this looks more like a fud than any other thing.
They had zero posts and they just posted in here to complain about 0.40 bitcoin losts, and the other guy lost 0.50 bitcoins because of a bug.
Maybe they are having some problems, but why do you always try to kill this broker? i have been using their platform for more than months and i have never had an issue with them.

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zckeles
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November 15, 2017, 07:25:03 AM
 #10

I had the same problem! I made nearly .5 BTC trading on BCH, stayed up with little sleep. And now all that hard work is gone. At least they could have notified us that BCH trades will not be valid and I could have been trading on BTC instead! This completely sucks!

got me for .4 btc this morning.  All my BCH trades from this weekend wiped out took my profit and the rest of my account for the margin i guess pretty shady

Interesting to see that those scam acussations have been created with two newbie accounts who have never posted before, this looks more like a fud than any other thing.
They had zero posts and they just posted in here to complain about 0.40 bitcoin losts, and the other guy lost 0.50 bitcoins because of a bug.
Maybe they are having some problems, but why do you always try to kill this broker? i have been using their platform for more than months and i have never had an issue with them.


they took 0.45 btc is this fair for you?
DaMut
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November 15, 2017, 07:58:43 AM
 #11

I had the same problem! I made nearly .5 BTC trading on BCH, stayed up with little sleep. And now all that hard work is gone. At least they could have notified us that BCH trades will not be valid and I could have been trading on BTC instead! This completely sucks!

got me for .4 btc this morning.  All my BCH trades from this weekend wiped out took my profit and the rest of my account for the margin i guess pretty shady

Interesting to see that those scam acussations have been created with two newbie accounts who have never posted before, this looks more like a fud than any other thing.
They had zero posts and they just posted in here to complain about 0.40 bitcoin losts, and the other guy lost 0.50 bitcoins because of a bug.
Maybe they are having some problems, but why do you always try to kill this broker? i have been using their platform for more than months and i have never had an issue with them.


if you do not have a problem with them,
it does not mean somebody will get the same thing like you did.
for example me,
i used Bittrex for more than 2 years and never have a problem even once whenever i used them.
but my friend ? they're using it for more than 2 years just like me and had a problem a few months ago.
'Newbie' account did not prove anything my friend,
sometimes you will see a real 'traders' using a 'Newbie' account to talk or doing something in here,
because they're focusing themself to trade not engaging in social platform like this,
but whenever they encountered a problem they'll ask about it in here,
so 'Newbie' account and 'Scam' are totally unrelated.
SimpleFX
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November 17, 2017, 02:05:31 PM
 #12

Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This is my last money.

simplefx  account number 114075

We have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our Bitcoin Cash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we were forced to cancel all BCH trades placed after the above-mentioned time.

Trading on BCH currency pairs will remain halted until the issue with current Liquidity Provider is fixed, or until we come to an arrangement with a new Liquidity Provider.

SimpleFX - Trade Forex with Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero & Tether
zckeles
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November 18, 2017, 12:19:02 PM
 #13

Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This is my last money.

simplefx  account number 114075

We have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our Bitcoin Cash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we were forced to cancel all BCH trades placed after the above-mentioned time.

Trading on BCH currency pairs will remain halted until the issue with current Liquidity Provider is fixed, or until we come to an arrangement with a new Liquidity Provider.


i think simplefx is scam! This problem was not technical! they took almost .5 btc!
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November 18, 2017, 01:16:45 PM
 #14

Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This is my last money.

simplefx  account number 114075

We have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our Bitcoin Cash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we were forced to cancel all BCH trades placed after the above-mentioned time.

Trading on BCH currency pairs will remain halted until the issue with current Liquidity Provider is fixed, or until we come to an arrangement with a new Liquidity Provider.

So basically what his questions is , will he be refunded of what he has lost because of your technical issue or he has lost what is has lost. Well let me tell you 0.5 btc is not a small amount to play around . To maintain your trust you need to do something about your customers issues or else your startup will fail there itself.
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November 18, 2017, 01:19:07 PM
 #15

You should provide us the proof , with only words that can't improve anything.
Vongola
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November 18, 2017, 03:01:17 PM
 #16

You should provide us the proof , with only words that can't improve anything.
Yes, proofs should be provided to make us believe with OP's problem. Since OP also already a jr.member, proofs with pics are needed on here
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November 19, 2017, 03:21:28 AM
 #17

Simplefx just admitted their problem above. We all lost trading profits from the weekend, trading on BCH. How can we trust them anymore?
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November 21, 2017, 03:23:04 PM
 #18

It's final. I just got an email from their support. They will not refund the BCH trades profits from that weekend due to their "liquidity partners". We got absolutely no notice that trades would be invalid. Simplefx allowed customers to trade for days on a currency they would ultimately cancel, which tied up my funds from trading on other currencies. Just great...
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November 21, 2017, 03:40:22 PM
Last edit: November 22, 2017, 11:38:22 AM by TravelMug
 #19

It's final. I just got an email from their support. They will not refund the BCH trades profits from that weekend due to their "liquidity partners". We got absolutely no notice that trades would be invalid. Simplefx allowed customers to trade for days on a currency they would ultimately cancel, which tied up my funds from trading on other currencies. Just great...

I'm sorry to hear that mate. Personally, its a dumb moved from SimpleFX, they are trusted from what I read from the forum but this is a dick moved.

Its their "liquidity partners" fault not their customers, if they have captured this issue before hand, we will never have this problem right now. It looks like they will lost many customers from their decision.

And the timing is very suspicious. What the customers lost is no joke, but I guess its time to go forward and look another options here.

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Grodoigts
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November 21, 2017, 03:50:39 PM
 #20

Already advised here
Try to harass them via email, don't give up, it's what they want
zckeles
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November 22, 2017, 10:14:27 PM
 #21

Already advised here
Try to harass them via email, don't give up, it's what they want

 i sent many email thet did not answer!
SimpleFX
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November 23, 2017, 08:40:38 AM
 #22

Already advised here
Try to harass them via email, don't give up, it's what they want

 i sent many email thet did not answer!

Emails replied.

SimpleFX - Trade Forex with Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero & Tether
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November 23, 2017, 10:50:46 AM
 #23

It's final. I just got an email from their support. They will not refund the BCH trades profits from that weekend due to their "liquidity partners". We got absolutely no notice that trades would be invalid. Simplefx allowed customers to trade for days on a currency they would ultimately cancel, which tied up my funds from trading on other currencies. Just great...

I'm sorry to hear that mate. Personally, its a dumb moved from SimpleFX, they are trusted from what I read from the forum but this is a dick moved.

Its their "liquidity partners" fault not their customers, if they have captured this issue before hand, we will never have this problem right now. It looks like they will lost many customers from their decision.

And the timing is very suspicious. What the customers lost is no joke, but I guess its time to go forward and look another options here.
thats sad to hear but maybe theres another way for this issue to be settled .the site representative is answering above and giving the sites stands maybe this problem will have a good solution sooner.i believe that things is just an isolated cases

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